Abode Care Group

The executive director was never there any time we came in to see our loved ones, we could NEVER find any staff to help us with what we needed, the only person who helped us multiple times was a young cook there who seemed to be doing everything he could. We never got answers until days later about our parents situation we weren't aware of..along with co-vid being a huge threat to the elderly. No one were wearing masks. I would not recommend this horrendous place unless you want minimal updates about your loved ones,And it seems you can never find the actual owners numbers anywhere so we could call and complain about the lack of compassion the aides there showed seemed like they were just there for a check.

Looks older and rooms not very nice.

It's a beautiful facility. Don't let that fool you. The management had less than zero clue what they were doing

My mother never received a call bell for 4 days. The administrator was in charge of the residents receiving a call bell. My mother was admitted with Hospice in which they do accept hospice patients. Per the administrator she was not allowed to use a bedpan or bedside commode and had it removed from her room. This facility does not accommodate hospice patients. I found a bloody peri pad in the medicine cabinet when I was inspecting her room when she first moved in. It was removed by the aide after I showed him. I would NOT recommend this facility to anyone.

Understaffed, uncaring invisible administrators, horrible food, unsafe medication administration at improper times, smelly hallways, call bells are never answered...EVER. Laundry done sporadically. Personal cleaning supplies disappeared twice with no reimbursement. The staff caring for residents are lovely but overworked and unsupervised. If your loved one is here, please visit often.

I had a very bad experience with them. They were very disorganized and understaffed. I Got Dad moved in and they did absolutely nothing that they had said they were going to do. I had two meetings with them after he moved in to address these issues, and again nothing was done. After one month of him living there, I moved him out and over to [facility name removed].

If we could give the overall experience, the cleanliness and the value for cost a 0 we would. Everything about this community needs improvement. EVERYTHING! From the top to the bottom, we even spoke with the owner. Please do not recommend Abode Care of Allentown to other families.

The place sucks, the lady in charge , can’t do anything great, she doesn’t care about the quality of the place, she isn’t a dr, but tries to make diagnosis, ignores complaints. the food stinks, the service sucks, I am leaving next month. The food is so bad, and no one cares. Employees argue all the time,,.. this is a terrible place , unprofessional . My toilet is always broken, it’s a broken down place and the people running the joint need to get a new boss , bring that place up, it’s terrible.

I would say to steer clear of this community for your loved one.

At one time, I would have had only the highest praise for this assisted living home. I would have recommended it without reservation. Now, if you care about the peace of mind that comes with knowing your loved one is well provided for, find a different place! My loved one had lived at the same location for 5 1/2 years and for most of that time, she was in a warm welcoming environment not only for her, but for her family who visited multiple time per week during all those years. But since the change in ownership (and name change), the new staff as a whole plead "that's not my job" or "I don't know" or "I can leave a message", that is IF they actually answer the phone! My mother died from Covid , which she caught at Abode Care. If that was not painful enough, our struggle trying to retrieve her belongings was a nightmare, tooks weeks and still they did not return all of her things. To further add insult to injury, for every day THEY delayed returning her belonging, we were charged rent

I would NOT recommend this facility to anyone concerned about their loved one. They fill this facility with dementia patients when none of the staff is qualified to care for them. I have witnessed residents wandering the parking lot, as well as residents who are undressed roaming the facility. None of the staff pays attention because the entire facility is understaffed. The culture here is to keep residents in their rooms all day except for meal times and some activities to help the little staff that they do have handle the workload. There is absolutely no follow-through when requests or directives are submitted concerning care, and there is no dietitian on staff. Do yourself and your loved one a favor and find a place that really will go above and beyond. This place is a joke.