Abode Care Group

The staff is wonderful. Very caring (most everyone). [name removed], the activities director, is full of energy and great ideas. The food could be improved.

Definitely get a direct contact number for the Director and head RN. It's difficult to get directly in contact with the facility with general phone numbers. Don't be afraid to ask questions even if it's the same question several times until you get an answer. Make special requests clear and follow up. Example would be an in house hair salon appointment. We asked several times for mom to be scheduled with the salon & unfortunately she never was.

The activity director is outstanding communication between nursing staff, and myself is nonexistent. I have noticed a lot of changes throughout the last year that they've been bringing in a lot of new people and I think it's going in a positive direction. Cleanliness and price is why we chose this community.

The facilities are beautiful and well kept. They are always short-staffed and the health team is often unresponsive to messages. If their loved ones medical issues aren't critical, it's great. We chose it because it starts with assisted living and residents can move to the memory care wing if dementia progresses to a point where they need 24/7 support.

The reason it is lacking is because the communication is not always the best. We often say the right hand doesn't always know what the left hand is doing. However, everyone is lovely and tries their best. As with many other businesses, they are sometimes understaffed. The facility is beautiful, it is a very comfortable place for my loved one thinks so too, and feels very blessed to live there. She thinks so too. She feels very blessed that she is able to live there. The biggest issue is communication. There are usually hiccups after someone leaves a job there and they have to rehire and get the new person up to speed. Things can fall through the cracks in the interim. The thing that would help this facility so much is a portal where families could communicate with the staff and see notes and updates about their loved one. Families could see appointments with PT/OT, when they've been bathed, what medications they are currently taking, what time of day they are getting them, etc. It would be so helpful to the staff because families could update the portal with issues for their loved ones (doctors appts, prescription info, etc) much more easily than trying to track someone down over the phone, etc. Mistakes happen when communication is poor and a portal would solve all of those problems for both the facility and the families.

The staff at Atrium of Allentown has been extremely helpful.

Overall it is not a "fancy" facility, the staff is very friendly and helpful, the facility is older, the food is exactly what one would expect for the clients. The administrative staff is in an upheaval so it is not fair to judge one way or another. Abode is a great value for the money and my mother in law is happy and that is the bottom line.

Relative Affordability + adequate staff were the main reasons we chose Abode Care of Allentown. I would like updates on general/specific state of being since I live 2+ hours away.

The Atrium of Allentown facility is new and well maintained. It is a two story building with resident rooms around the perimeter of a large, central dining area and courtyard on the first floor. The recreation room is on the second floor. Most residents seem happy with the food activities. Atrium did not work out for us as our mon now uses a well chair. Her room was very nice but not geared for someone in a wheelchair; she couldn't reach the sinks. Plus her room was far from the central admin center. Atrium was not staffed to deal with the amount of assistance our mother needed with medications and movement. She passed her initial assessment to enter Atrium, but we shortly had to move her to a higher level of care facility.

We chose that community because of the friendly staff, and the amenities all within his budget. I believe we are getting what he can afford. The challenges we have had he been mostly with his behavior and not the staff. Mostly.

We chose Abode Care of Allentown because of the cost and the location. It is a little tough working through prescription issues. I would recommend this facility to others. It is a good choice especially for the price point.

When Mom needed a place to go to, we looked at a few places. Abode Care was very welcoming, staff was ver nice and residents looked happy. The cost was also a factor in our choice. Since Mom has been there, she has looked well cared for, clean and happy. Her mental capacity won’t ever improve, but as she progresses, I feel confident Abode will be there to support her and us.

Mu moms bathroom was disgusting, the sink had soap scum in it, it was black. The toilet had crap on the outside of it. My mom is to old to clean it and she shouldn't have to. Workers sit around playing with their phones. To much money for that.

Everyone loved my mom and took good care of her. Safety was always a concern with the front door being unlocked.

I would like proactive updates since I live in New Jersey and told them I am not going to visit often Regarding activities I would encourage group TV for events like big sporting events, etc Size of the facility is not too big or small, adequate staff ...which is why I had to move him, affordable

Im glad we found l such a nice place for my mom where the staff treats her like family.My two sisters chose it and I agreed I would recommend Abode to others. While the majority of the staff are great, there's been so much turnover that there seems to be a need for formal training. Transferring my imobile mother had been a challenge for new staff, causing unnecessary falls and scrapes for my mom. On the job training should be on be after formal instruction and practice gave occurred and proven acceptable.

The staff have been extremely friendly and helpful. They are a little under-staffed though. It is a great value for the money comparatively.

My mom was not interested in moving into any sort of assisted living UNTIL I took her to visit Abode Care of Allentown. In the lobby there was a sign welcoming us to which mom said "they want you to feel at home here". The head of marketing gave us the tour of the facility and by the end of the tour mom said "when can I move in"? I was stunned and amazed because of the drive over, she wanted NOTHING to do with it. Mom moved into to her new home 3 weeks later and has no regrets. She feels safe and constantly tells us how happy she is there. She has made friends, enjoys the courtyard, and participates in some of the activities. Everyone has made her feel welcome. I provide regular feedback to the staff and they are always receptive and looking for ways to improve. Mom is happy and safe, I couldn't ask for more. I am thankful for the team at Abode for making this transition smooth and taking care of my mom. I no longer need to worry as I know she is in good hands.

My family and loved one have enjoyed our experience with Abode Care of Allentown. The staff have been kind, caring, attentive, and compassionate. Everyone is friendly. We would recommend you bring your loved one here for a visit and see if this will be a good fit for them.

Amenities include community gathering areas with comfortable seating where residents can hang out together, watch TV, listen to music, etc. Some such areas provide jigsaw puzzles, playing cards, and cold drinks like iced tea or lemon water. They offer; A short daily worship service, and several activities per day that vary from day to day, including trivia and other games, informational things like their version of "TED talks", live music, and some exercise things like "wheelchair jazzercise."I think it's reasonable for the price. It's not as perfect as I thought when my mother first moved in, but that's probably true of most places, and she and I are both mostly happy with it. So yes, I would recommend it to families whose budget doesn't support a very high-end facility.