YourLife Senior Living

My Mom was a resident for just about three years, having moved in about 6 months after they opened when they were known as Your Life of Coconut Creek. The aides were mostly wonderful. They all knew Mom's name and were typically helpful but seemed overworked. I often questioned the staff-to-resident ratio but was always told that the facility met the minimum state requirements. While at Monarch, my Mom experienced two unaccompanied falls, the last one, in [date removed], was life-ending. Safety protocols appear lax and there is no way for a resident to call for assistance during the night when both falls occurred. We were told that our Mom could have yelled for help. I found this to be a totally unacceptable, unprofessional, and uncaring response. There was no way of knowing exactly how long my Mom was on the cold bathroom floor, by herself, scared and in pain, until the next bed check. The security bracelets issued to residents are totally ineffective unless a resident is near the door.