Westshore Senior Housing Consultants LLC

It`s a Nice Place, But They need to hire more people to work there, I can`t tell you how many Times, I`ve tried to reach my Dad and no one was there to answer the phone. Perhaps they need to pay the workers there more money.

It's mostly fine. There has been a big staff turnover. We picked this community because, it was the cheapest, but still expensive.

Be sure, to check on your loved ones all the time.

We were very impressed with our tour we had at North Woods Village at Edison Lakes. The facility and the staff were great - we liked everything that we saw. Unfortunately the locaiton of the facility was way far away from us. Mom felt more comfortable being close so that way we could get there quickly if needed and so we could visit her more often.

I was impressed with this community. This community did not have any openings at the time that we were looking for somewhere for my loved one to go. They had a wait list but no openings at the time.

We chose The Residences at Coffee Creek because it seemed like the safest facility we looked at and the location is very close to my home. The staff are really good but the activities could definitely be improved. Overall we would recommend them to others looking.

The community does a good job with keeping everything clean and keeping the surfaces wiped down. Most of the staff is very friendly and know me by name and are communicative with me about my mother's care. Before the Covid-19 pandemic, they had a lot of outside entertainment available and evening and daytime activities as well. We think North Woods Village is a fair value for the price.

I was able to go on a tour here and we really enjoyed ourselves. They have a nice facility here and what we really liked was that they have a garden in the central part of the community for the residents to enjoy. The residents can also walk around outdoors. The main entrance offers sitting for people to enjoy the whole community.

We toured this facility when we were looking into care options for our loved ones. I thought this was a very nice looking place overall. The facility was clean and well kept, and the staff seemed friendly.

The positives are: Cleanliness Very good food Beautiful facility including spacious rooms, along with a secured courtyard and three sunrooms. Holiday dinners and seasonal activities set up for residents and families Negatives: High turnover rate of aides Lack of training results in falls, lack of consistent hydration, absence of important charting ie sleep schedule, food intake, bowel movements, etc Lack of Director of nursing >6 months. Typically only LPNs along with exception of one RN in staff currently Lack of supervision of residents. Not always an aide or nurse with eyes on residents

Make sure that you have a feeling of security, safety and happiness before moving in. We all know that no one wants to leave their home to live in assisted living but make absolutely sure in your gut that you have done your homework perfectly. Make sure you have someone who you trust, go with you. Take pictures. Check out the facility on every website you can find ~~ read reviews.

They have done alright but are lacking in a few areas. The facility is kept pretty clean but cleanliness of the residents needs work. The staff is very friendly to visitor and many of them are good with the residents, but there are times when the staff has not been very kind or understanding to residents and I feel could use additional training in handling residents with memory care issues. The food seems on par with what I have seen elsewhere. It is nothing special though. At least for memory care residents activities are very minimal. Offer residents are kept in the dining area with nothing to do. It may be slightly cheaper than some of the other memory care units. Basic needs are met, but there is a lot that could be improved upon.

It is big and beautiful to look at.But this expereince we had is the good & bad.I hope this help the next person looking or improves Northwood in these areas.The staff is cna s and Lpn are for the most part nice. But, thye care is great for anyone thats self care. They do not help dress or clean patients. The meals are fairly good, It is clean in the lobby and halls. But they dont clean your room very of often.You provide all your needs toilet paper, towels depends. Some time is seems like a extreme nice pricey motel. It 8,000 over more. Kinda pricey for lack of helping pts and answering the lights.The activities are good, music, excerise,trivago and Bingo and movies,The activity are good.There is a barber shop.All summed up my biggest problem is the 1 on 1 care from aides to help with personal care in the home. That is WHY they are they are there

Sometimes I think they were understaffed. But that seems to be a problem everywhere these days. However, I believe that they did well considering the number of people they had to care for. Based off of our experience there, I would recommend North Woods Village at Edison Lakes.

On the most important/basic levels, Deer Creek took solid care of my Mom while she was there. The facility was clean and her health and welfare were consistently monitored. Where they fell short was in some of the attitude of staff and administration. The ones that really cared certainly stood out, but there were others, from nurses to front desk employees to administration (particularly one member of the Financial Department), who were very subpar.

My husband was here only 7 weeks before he passed away, in July of 2019, at that time I thought it was a great place. Since then several people have felt and what I have observed during my few visits, the quality of care has gone down.

My mom was admitted [date removed] and had a meltdown and asked to leave. They put her in memory care with no items for 10 days. TEN DAYS in a locked dementia unit. I am very upset. She is fine. I am a psych and worked in psych hospitals mom isn’t a flight risk after one day so why 10 days? I am so unhappy with the lack of respect for her daughter and my mom and my sister. staff is nice but over reaction with zero empathy from a DON who came in to set a limit with zero listening.

We ended up feeling very letdown with our experience at Northwoods. We moved my mom about six weeks ago to a different facility because we couldn't get resolution with any of our concerns. The management is terrible about communicating with families, they would run out of medication for my mother on a regular basis or I would find her meds on the floor in her room. They did not give her consistent showers or change her bedding or clean her room as promised. They increased her rent, saying that she had an increased level of care and required toileting, but I saw more evidence that she was not being toileted regularly by the staff . I visited almost daily, so these are things that I witnessed myself. Many of the caregivers were very kind and loving to my mother, but they were severely understaffed, unappreciated, and did not have the support they needed to do their jobs adequately. They also did not have consistency in their management and many staff quit or were fired so they were big lapses in services and communication. The administrator [name removed] promised that things were going to improve but I saw no evidence of that over the two years My mother lived there.

I have been trying to reach the director or whoever is in charge of housekeeping for the last three days, but when I call they are never there, do they not work after 12 p.m.????? My mother calls me and tells me her room and garbage have not been done in over a week, she said no one is there. she has staff coming in her room, and with this horrific virus killing people, my mom can't even get her room clean or garbage taken out? the staff tells her half of the housekeepers quit because of their boss. what is going on and how do I know your building is clean if her room isn't. If I could move her right now I would. I WILL keep calling! and will expect to talk to the person that is in charge of housekeeping.

My Mom has been in this facility for a year now and absolutely nothing positive has come out of this place. More bruises than I can possibly log, a dislocated shoulder, UTI's every month, clothing missing and/or bleached, resident marinating in soiled diapers, hair not brushed/combed and the list goes on. Incredibly short-staffed. Residents are allowed to walk in & out of other rooms without supervision. They can't seem to keep employees. It has become a revolving door. Management is incompetent, rude and incredibly unprofessional. Almost ALL the positive reviews on their website comes from their own employees.....imagine that. Hmmmm.