Westshore Senior Housing Consultants LLC

I have been trying to reach the director or whoever is in charge of housekeeping for the last three days, but when I call they are never there, do they not work after 12 p.m.????? My mother calls me and tells me her room and garbage have not been done in over a week, she said no one is there. she has staff coming in her room, and with this horrific virus killing people, my mom can't even get her room clean or garbage taken out? the staff tells her half of the housekeepers quit because of their boss. what is going on and how do I know your building is clean if her room isn't. If I could move her right now I would. I WILL keep calling! and will expect to talk to the person that is in charge of housekeeping.

My Mom has been in this facility for a year now and absolutely nothing positive has come out of this place. More bruises than I can possibly log, a dislocated shoulder, UTI's every month, clothing missing and/or bleached, resident marinating in soiled diapers, hair not brushed/combed and the list goes on. Incredibly short-staffed. Residents are allowed to walk in & out of other rooms without supervision. They can't seem to keep employees. It has become a revolving door. Management is incompetent, rude and incredibly unprofessional. Almost ALL the positive reviews on their website comes from their own employees.....imagine that. Hmmmm.

The Residences at Coffee Creek is a beautiful facility and the staff try hard, but they are very understaffed and it shows in the care received. They need more staffing in all aspects, especially in Memory Care. If your loved one needs close monitoring or assistance this isn't it. Some of the CNA's were lovely [names removed], but so overworked. They never answer the resident call buttons. This place promises you the moon, but most of the services never happen. My mother never saw a doctor despite requesting it multiple times.

If this is the last choice make sure you see your loved one every day. This was the worst experience we ever had, I would not recommend this community to others.

We did not have a good experience at Residences of Coffee Creek. The sales staff is excellent but I think they accept people that they are not able to care for, that is what happened to my mother in law. If your loved one is more independent it might be a better fit, but that was not the case for us. When she passed, we went to go get her belongings and everything of hers was missing. I got her chairs and things like that back home and they were full of bowel movements. I have nothing good to say about the facility and I would not recommend them to anyone looking.

Poor communication with family and psychiatric hospital concerning loved one with dementia.

Our experience with North Woods Village has not been a good one. My loved one was only here a short time and fell multiple times. They do not watch their residents closely or take care of them nearly to the degree that they claim. I would not recommend this facility to anyone.

while visiting, halls and hand rails look clean, rooms were clean, all the while i noticed a manager or one who just walks around and does nothing but berate these women who are doing the cleaning. over heard her name was [name removed] and all she did was follow this woman and tell her what to do not doing anything herself. My relative really likes this new woman and wants to request her personably.

Family member has been at Deer Creek for several years. Facility has frequent employee turnover. No continuity. Outside the residents rooms in common areas there is order and cleanliness. Residents rooms how ever, are very different. Unclean, disorderly and smelled is what I witnessed. No care to personal belongings. Items thrown on floor of closet. Two miss matched blinds cover window. One doesn’t even work. I wonder, are they ever even opened to let the light of day in. If this facility is failing at this, the easy stuff, then what level of care are the residents receiving. This was top a top notch care facility but no more.