Westmont Living

I chose this place for my 87 year old father who is feeble, but his mind is going strong. It was not a good fit for him. I was told by the salesperson that he would be given extra attention when he first arrived, and escorted to the dining room, paired with other residents who have common interests. This did not happen and he wandered the hallways lost for the first few days. The directors were too busy to bother with him, and he did not receive the care that I had requested for him. In all fairness the hands on deck staff people were very sweet, but they did not have the authority to fix things. He was told to sit by himself in the dining room, and the activities that he was promised never materialized. I moved him out after 2 weeks. I could tell that he was quickly getting depressed. I am trying to get our "satisfaction guaranteed" refund that is promised on the Westmont Living website, but my emails and phone calls have been ignored.

When we initially interviewed with the sales individual we were under the impression that there would be a lot of services and supervision, however that was very minimal. It is a very large place and the nurse that was there we thought was a good nurse but it was one nurse during the day for the entire community. Due to the staffing shortages they got our loved ones medication management all wrong - but when we expressed our concerns they were more then willing to accommodate and work with us. We weren't able to eat any meals there but according to our loved one it sounded really good. Right now with the staffing shortages we think this is a good place for independent living.

The staff for the most part is very nice, however there seems to be a shortage of people working as many work multiple shifts and at night only one person working per floor to the best of my knowledge.l Food is often in shortage and dining room dirty. Servers often forget some parts of orders and waiting time for them to get your order can be long.

They were very very very good and then they got bought out and it just went downhill fast. I would not recommend them. It was wonderful the way it was and we gave them 7 months to right the ship and they didn't. The food went downhill. All the original employees that had been there for years and years were let go. They went though chef after chef. I think they went through 3 in 6 months. The kids in the dining room were not trained well. It was a mess. There were things happening that should not have been happening.

When we moved [name removed] into the assisted living area, he was very happy. There made some friends was participating in activities, and it was going well. Then, they told us, he needed to be in memory care. We didn't agree, but we figured they were the experts. So they moved him. So it's like a place full of zombies. He had nobody to talk to. He couldn't go outside. He couldn't smoke his pipe. It was like he was in prison. They didn't make sure that he showered or changed his clothes. And they said, even though he's prediabetic that they couldn't take care of his feet. His blood sugar was always high because they were giving him desserts, which we asked them to stop doing. They said they couldn't control what he eats. So we moved him to a homecare- and he is much happier and we are managing his blood sugar levels very well. And then when we told them we were moving him out, they said they could move him back to the assisted living part! Seems like all they care about is the $$. They made him pay for the whole month of September, And they've already moved somebody else into his room!.

Food was terrible, my mom wouldn't eat there. I never saw fresh fruit or veggies, (except banana) canned or frozen. No available water options, you had to remember to ask for it, but coffee available all day long??. Also, they'd ask residents if they want to eat, when you have dementia, you don't feel hungry. I put it my mom's plan they must bring her to meals, but they'd let her stay in her room, skip meals and give her a cheese stick. She lost a lot of weight in 2 months. She started falling a lot (trips to ER confirmed dehydration). We also put her on protein shakes to help her gain weight but I'd find them half drinken all over her room. They knew she needed assistance in consuming her food. No one had eyes on her. Rooms: my mom had to share a room which meant sharing a bathroom. The bathroom frequently had feces on the toilet seat (which I cleaned off every time). The care staff would pile up wet & soiled clothing & towels in the bathroom and mix both residents. Leaving it there for days. My mom had a laundry basket steps away. Every item was labeled all clothes, all furniture, everything and still she lost so much clothing & towels & sheets. Activities were coloring, watching tv, bingo and a scenic drive in the van. Care staff didn't know when her shower days were so not sure they were consistently bathing her. I found her in bed 3 times soiled in feces. She was there end of January to end of March. She was private pay, over [Amount Removed] a month. I went almost daily to support her in eating, and advocating for her plan, her needs, etc.. I feel badly for the residents who don't have a loved one who sees how bad it was there. A Place For Mom reviews make it seem like LV is a wonderful place, not sure how those reviews are accurate. They are moving folks in left & right and keeping the same staff-resident ratio without truly assessing the needs of each resident. It was heartbreaking! Some of the staff were very kind, but they all expressed privately to me how it's not staffed appropriately and they apologized every time I brought up a cleaning, or eating situation my mom needed help with. It just never improved. As soon as I could get her into a new facility, I did. And I love where she is now, 100% difference in care.

The place is very gorgeous and looks good upon arrival and visual inspection. What did not make sense is the main bathroom by the dining area has a bathroom door that s not assessable. For the price my family an others pay for this place they can afford a appropriate door so that the residents do not struggle to open or clothes the door. Upon asking my parents friends they said they have requested the door be fixed and that the ownership was too cheap and did not care that the door was assessable and they would only probably fix it if it was a requirement but would not fix it for a quality issue. This is the kind of thing you absolutely would expect to be done is a place that claims to be high class.

Unfair and Dishonest Deduction – Very Poor Management I had a deeply disappointing experience with this company. After vacating the property in excellent condition, their inspector, [name removed], personally confirmed that everything was in perfect shape. The only fee discussed was for carpet cleaning in two rooms nothing else. However, I was later charged an unjustified deduction far beyond what was agreed upon. There were no damages, no issues, and no explanation that made sense. When I raised my concern, the management’s handling of the situation was dismissive and unprofessional. Such unfair and misleading practices are unacceptable. Transparency and integrity should be the foundation of any business, but this company has shown neither. I strongly urge others to be cautious and document everything carefully if you choose to deal with them. [name removed]

You will not find a good response about this place from me. Let's start with this. I liked the cleanliness and the cafeteria and the promise that they keep an eye out for your parent. This was not the car however and the quality fell fast. In Addition ,they directed her post fall rehab to their facility twice which was too far and exceeded her medical coverage. This done even when I said no.

Awful experience The memory care unit has long response time to people running out through the window Smells like urine and dirty diapers all the time They call the police when they can't handle the patient Not trained at all in memory care and know little how to manage patients with memory loss

My Loved one moved there in December 2022. We moved her in August 2023. What we were promised at move in quickly went awry. Over those 8 months, there were 3 executive directors. You could NEVER speak to any of them. The staff turnover was a 24/7 revolving door, so when you tried to get ahold of any of THEM, you also never got a return call because there was someone new in the position. The dining options were horrid. Options were subpar in quality/nutrition. Every time you went to visit it was like a ghost town. No residents out of their apartments. So quiet. Our sister was miserable saying how boring it was there. No nice area to hang outside for fresh air. Only a couple of plastic chairs next to a makeshift ashtray for smokers. Lastly, they did not keep the room clean. We had to complain many times that it was like someone just walked in and waved their hand thinking that they had cleaned.

Young man [name removed] has a nasty attitude in the front office. I would not refer anyones grandparents to stay here. This is a place where you should be friendly not lazy and rude. It’s very unpleasant and unprofessional

I was very disappointed in the care my mom received. She fell a couple of times and laid in her room for up to an hour each time. They would only come in to give her meds. Never to just check on her. One night when I was there when she got her dinner, in her room, all she got was corn in all three compartments of her container - she could not eat corn at all. My mom had all her faculties. She did use a walker.

We were put out of this facility 2 days after we moved my father in. The nurse who did the pre assessment did not do a good job as they found that my father had opened wounds (which I knew nothing about but his wife did) and removed him from the facility. I am an RN and find this to be poor assessment skills on their nurse to say he was eligible when he was not!!!

If there was a 0 rating, I would put that for all 7. We did not have a good experience there. We ended up moving my loved one after a few days. I would tell others to be very clear on move-in expectations. Understand their process and INSIST on having things in place b4 your loved one is moved in. Show up at unexpected times to check on conditions.

The overall experience was horrible. They are constantly losing staff and hiring new. We have no words to express when it comes to the quality of care. It's horrifying the errors they have made over and over with medications and nurse pendant calls taking over 3 hours on two occasions to respond to an emergency call. 50 minutes on average to respond on other occasions. Several calls to Ombudsman regarding this situation. The meals and dining service was very good, but the activities receive a low score because of the understaffing - activities were very rare. I would hate to see another family member experience what we have. Do not recommend Westmont!

My husband was in the memory care unit. We hired a 12 hour a day companion for him because we could not be there with him 8 hours a day. The companion called us at 1:00 pm to tell us he found him unresponsive and curled up. The staff never checked on him. We called paramedics--he had suffered a heart attack and had a 104 Covid fever. They told us he had been vaccinated but when we checked records he had not been vaccinated. Had it not been for the companion he probably would have died by the I got there after work. The staff there do not check on residents in the memory care unit. I do not recommend Westmont.

The room and board price is decent. However, their system of care points at an average of $1.05 per minute to the tune of $5000 extra dollars a month is not an acceptable plan. And they would raise the care points without our family's approval.

My husband and I moved to Westmont Village a year and a half ago. It was a beautiful community. It is not that anymore. The grounds are extremely overgrown. Management is impossible to reach. You leave voicemails/emails which are usually ignored. When you do get someone, the pat answer is "I'll look into it". Then you are ignored again. I feel this is disrespectful bordering on arrogance. Our oven, toilet and leak needed to be repaired when we moved in. It took over a year to get the oven fixed and over 18 months to get a new toilet installed. (It was finally installed 3 days after I sent an email stating California law requires plumbing issues to be fixed within 30 days). The new toilet doesn't work properly. Management is aware of this and they will not respond. Leak has never been repaired nor has a broken stucco wall. Between all these problems and internet/ TV service being a disaster (outlined in other reviews), Westmont Village has become a very stressful place to call home.

I require high-speed internet and enjoy the selection that Spectrum offered. We were told there would be another better internet and TV provider soon. Now, 2 years later, we find out the truth. As the facility began filling up, Spectrum was on site daily fixing issues with the aging infrastructure. I had them out 3 times, but after that I was extremely pleased with the service. 450Mbps internet, 2 DVRs and plenty of channels to choose from. Here's what I had and what they migrated to: Speed: from 450Mbps to 6Mbps if your lucky. Wifi: My own router with full strength throughout the house, to a hotel access point that covers one room. Devices: Unlimited on my own router to EIGHT. I have 30 devices! TV: Whatever Spectrum Package I wanted to pay for with 2 DVRs to a basic package with 90 channels and none of our favorites, no option to upgrade or add channels, and some kind of cloud DVR we don't even have access to.