Watermark Retirement Communities

It's a good environment and the staff is caring. There's a lot of changes and they are short-staffed sometimes, which causes problems. The quality of the food is problematic, they need a chef. Sometimes the meals, particularly on the weekends, are disappointing. The weekends have been a problem, just generally speaking. They do well with communication. I was surprised that when I wanted to know about putting the monthly payment on a credit card, I was told no. That seemed to be a simple thing to do, at least to me. It'd make things a bit easier by having it as an option in case I want to use a credit card, so it was surprising to hear. I would overall recommended Blue Bell Place to others.

Overall we have had a good experience. They seem to be well staffed - when you call someone always answers the phone. There is a receptionist at all times so you are not getting voicemails. The nursing staff has always been available when we have needed to talk to them. They keep me well informed as well and are great with communication. I would recommend Rockland Place to other families looking.

The staff is friendly and very nice. The facility is very nice overall. Would like to see more activities, whether it be evening or daytime activities. Other than that, it is nice place. Would certainly recommend it to any friends or family. No complaints other than would like to see improvements on the activities program.

It's very clean. The food is terrible. It's good value for the cost. They do have good physical therapists. Overall, it's a very convenient location.

We chose Rockland Place because of the value for the money, the convenient location, and the friendliness of all of the staff members. I would like to know more about the activities that are going on and what she is and is not engaging in, so I think that they could communicate that a little better to the families.

For my loved one and the activities there, they don't think there's much to do. They said several residents they've come in contact with have said the same thing as well. My loved one moved up to New York after spending 25 yrs in another state, and wanted to be closer to family. They were very active in that previous state and had their own home in a gated community. They were able to remain active throughout the yea and taught Bridge. This place doesn't have Bridge, which kind of bothered my loved one. As far as the meals - my loved one says nothing really tastes that good and they've tried different things from the kitchen. They're hard of hearing, and also says the dining room is very loud. I'm sure there are other residents who are hard of hearing too, but my loved one hears yelling and mostly coming from people at other tables, rather than their own. They have made their own meals a couple times because they don't enjoy the meals & dining room experience there. Hopefully they fall in and can grow to enjoy it more over time. One thing I've noticed is in my town, which isn't far from Rochester, there were many communities that weren't that active. You only see a few seniors taking walks, and some of the communities had the occasional outside entertainment that comes into the dining room in the evening, but that's about it. My loved one said they visited friends in another state who were in independent living. They saw people up and about, with a lot more activities and just saw more people around in general - I'm unsure if that's just a state-by-state thing?? My loved one came up and visited the same places with me and we both got the same impression. With that being said, I think those things are to no fault of the community. The staff here at the legacy are very nice and they were very accommodating. There was a mix up when my loved one originally moved in and they had to temporarily move them into a different unit. They could've done more with following up with us. There was just a general lack of communication with things that were not working. For someone who's moved from a different state, it was just a lot to go through at once. The staff did help my loved one with their luggage; they also called to apologize and accept their faults. 3 weeks after my loved one moved in, we both received an email saying they're having issues finding staff for cleaning and if residents can clean their own rooms, to let them know. Of course that kind of irritated my loved one. They didn't want new people coming in their room. They have a policy were housekeepers aren't supposed to move things around, but it also bothered them that they kind of just did a quick sweep through as opposed to deep cleaning. Since the email, I believe they've gotten some staff to fill in those spots and they also make sure to clean your linens/ bedding which is nice. We looked at a couple different Legacies before we chose this particular community. My loved one thought this one looked nice and fit into their budget . I have a sense that my loved one could really thrive here if they can meet new people/friends, participate in more activities, or become more engaged within the community.

The recent change was rough at first but settling in. They still have a few kinks to work out. They are actively working at those. My loved one enjoys the food. The offer a variety of activities. They do don't try to actively recruit the residents into participating in those activities. That could need addressed. After a rough transitional period in the beginning, she settling in much better now.

It has been a really good experience so far, I have met a lot of wonderful people. You have to get used to the meals a little bit, mostly I enjoy everything that is served but there are some things I don't care for. You just have to figure out what you want and don't. The activities are fantastic. The staff are very friendly and helpful. If you ever need assistance they are always there to for you.

Good community, not the right fit.

I have been very pleased with the care my loved one is receiving. The program offered is good as well.

Rockland Place is a beautiful facility. It seemed to be more activity driven and my loved one does not like to participate. It would be a great place for a more active individual, but it was just not the right fit for us.

this place was all assisted living and that is not what we was looking for other then that the place was nice

Atria Almaden is brand new and thoughtfully designed with seniors in mind. Staff are attentive, friendly, and competent. I feel safe leaving my mom in their care.

We know this is not an easy job, so we do believe they are doing the best that they can. They do take great care of our loved one, however sometimes the communication is a little off. There are times we have to ask to follow up with things multiple times, but we do think they are still doing an excellent job. Our loved one has said the meals are improving, we do know its hard to incorporate everyone's cultural meal backgrounds and the style of cooking they are used to, so we do wish they would incorporate more Jewish meals, but overall the meals are good.

We chose Summit Senior Living because of the convenience and we looked at the ratings online and we were pleased with that. It was an emergency situation and we had to move fast so we really appreciated the help from the staff. She says the food is good for most part. The best part about this community so far would be that it is a new facility and the staff members have been very nice. Overall, I would recommend it.

You won't do any better than this community, They really care, and they are trying really hard during covid. Their residences have been covid free and have a great plan in place to keep the residents safe. The staff is extraordinarily dedicated to being and doing everything they can to make the best of a very difficult situation. I would recommend this community.

I would say the community is good. The only ding, I have is the community can be a little less communicative and hard to get a hold of. The food is good. Prior to COVID they had activities every day. As long as the residents want to participate. When I was there, all the residents were participating.

In terms of the overall physical look to this community is was not a stand out compared to the other places we looked at, however the people were absolutely excellent. The staff members were very good and informative with helping us understand what our loved one was capable of and not capable of. Our loved one was very difficult, she would lash out at people and would not do things that she was supposed to do on every level. We were not able to take care of her ourselves and every person we talked was very compassionate about caring for her, and they had an enormous amount of patience with her.

We chose this community because it was close to home and it seemed like a good fit at the time. The room sizes were on the smaller side compared to others that we looked at. The only problem we had was that my sister is young for a dementia patient and they were not equip to deal with her. They wanted us to come pick her up after 9 days. I would not recommend this community for memory care residents.

I chose this community mainly because the room sizes were good, the price was in the medium range, and the staff ratios were good. They have had a lot staff turnover. The food is good and they are trying to accommodate dietary restrictions. I would recommend this community to other families.