Viva Senior Living

When touring this community a year ago it had a lot to offer. I had a recent tour of the community and found the changes discussed to be made in memory care still have not happened. Smells of urine, flooring needs replacement, residents sitting around with no activities.

My loved one lives in this community. My family's early experience was one of joy and anticipation of my loved one moving in. The transition has been difficult....there needs to be some extra care when someone enters assisted living and or memory care. A care to know that they are being cared for instead my call to the community was delayed for more than a day. My loved one is not adjusting. I am disappointed. There was no seat in the dining room ready for my loved one to have any meals. I was told that they would be paired up with those that they would best get along with. Disappointed with the staff, food, care, and medication management. I picked up 4 pills of medications on the floor while walking through the building.

The executive director is unseen whenever we come to visit dad. The executive director states that he has an ‘open door policy’ then why is he not available to speak to families when they are visiting. This has been going on for months and into the last year. I have wanted to discuss the diet/nutrition of our loved ones but they are too busy and it is appalling that they are consistently served either frozen hamburgers or hotdogs as their choice for an entry. The alternatives choices are peanut butter and jelly or grilled cheese. Can you believe this!!! Also I also need to mention that half of my dads clothes never have come back to him in the weekly laundry!! I know their are others that want to speak up, I encourage you to do so!!

The place smells of urine, and residents smell and appear to be dirty. I moved my mom out because she told me that she would ring her call bell and either no one would show up, or it would take sometimes up to an hour for a caretaker to show up. There are barely any activities, most residents are just sitting around or sleeping, and the staff are out in the open on their phones. One can really see what happens after 5pm. I tried to tell the ED about the issues and you can tell that he does not care and nothing gets done. EDs response is you can give a 30 days notice to leave at any time.

My uncle was here for a about a week and died. He never had any health issues, the only reason he was placed here was because the family was not able to give him the 24/7 care. They claimed he had a heart attack but I became aware that even though he had a doctors order that his food was to be cut up and fed to him, they left him and he choked on chicken and that is how he passed away. I don't understand if there are staff there 24/7 why wasn't he helped? I had friends who also had family members that went there and they died within a week or two even though there was nothing medically wrong expect that they could not fend for themselves, there should be no reason why 4 people died in one week. They ran out of gloves and was touching people, their food, their medicine, etc with their bare hands. I have not seen anyone wash their hands. This guy named [name removed] that works there gave me the worst attitude when I confronted him about the use of gloves. Plenty of others shared the same story.

I did not care for Traditions of Lansdale, we did not have a good experience and I took my loved one out. They did not have enough staff coverage for the amount of residents that they have. My loved one was sent to the hospital and no body called to tell me, I heard about it when the hospital contacted me. The administrator was very embarrassed and apologetic saying that should have never happened.

We brought our mom their based on a good recommendation. The sales department was very compassionate and delivered a message of the facility being a close knit family that everyone keeps an eye out on our love ones. We moved her in as respite. Realizing she wouldn’t be able to return home. In less than 30 days it was recommended to move her to memory care. Sad to say memory care seems to be no man’s land. She turned for the worse with no ability to reach out when needing assistance. We had a few family meetings with the facility and promises we’re made but the never did anything change. Unfortunately my mom passed. No one from the staff was there when we came to pick her up her remains, not one word of condolences. A week has passed and still nothing. It hurts to think we placed her there for care and now she is gone. Management doesnt understand the needs of their residents. I can’t figure out what She was paying for as a high level of care! Upset with ER trip.

My mother went into this facility able to be self reliant and after 2 years and three falls of which we we were unaware of along with terrible care my mother’s overall condition went from good to bad. She was moved from one room to another for no apparent reason which caused her to have another fall while trying to get to the bathroom in the middle of the night . This fall put her into the hospital. At this point we moved her to another facility where she receives much better care and oversight. Do not listen to the company A Place for Mom if they did their research they would never have recommended this place. Do your own research for your loved ones.

I have recently tour Heritage Hill's community and at first, I was impressed, but that quickly changed. While touring the facility we overheard staff members talking badly about a certain resident sitting in the hallway. That instantly turned us away. I hope for the sake of those residents something is done with that staff member.

This place is horrible and you should avoid at all costs. Some of the support staff are nice but the people in charge are rude and unresponsive. My resident was not well taken care of and the were numerous trips to the hospital. The place was filthy and there were mouse droppings in the dresser and around the room. I could go on, but you get the idea.

We were unimpressed by this community. As soon as we walked in the door, you could hear a male voice yelling at a another person behind closed doors. The male was belittling the person… come to find out, it was some regional manager, cause he introduced himself to us, as we toured. [name removed] was not a nice person. If I was the staff person, I would have filed a complaint with the company. I wonder how he behaves around the elderly. Not a good look and would not recommend this community cause of him. The community does look dated and several signs of roof leaking, but all of the stained ceiling tiles.

I do not recommend this facility.

For a place that has 105-122 capacity, the are not bringing in many new residents. Not many visitors to participate in activities. If you do place your loved one here, you must check on them ALOT!!!! The building is nice, but there were constant problems with the Executive Director regarding issues of communication and accountability. We had to file a complaint with the Center For Aging and the Pa Attorney General's Office. If you look at their Facebook page, it's the same people in every picture. They have potential but based on a family member's stay there, I would never recommend them unless the Terrace was in a family's price range....

I am Not looking for assistant or memory care. I want independent living as I still drive & take care of my personal needs

It is a group of very dishonest people who do not provide adequate care or services. The contract is unclear, and they take advantage of the residents financially. They don't provide any activities. The food is subpar and doesn't meet the standards of an elementary school cafeteria. The administration is very controlling of the residents and completely took advantage of my loved one. There was an instance where they required her medications to be managed by the staff, who then in turn refused to provide medications as directed by a physician. At one point, they dropped medications on the floor and just left them there. According to the latest state surveying, they've been cited for medication mismanagement. They are completely devoid of the patient's wants, desires, or voice.

My brother has been at Commonwealth Oak Ridge for 4 years. Recently they called EMS to transport him to Park west for evaluation. When they arrived he was soiled and extremely wet. They asked staff to change him before transport..they refused. They brought him back because Park West said the bad behavior they claimed was not present. Commonwealth called EMS back to transport him to a different hospital. Again he was soiled and wet and again the staff refused to clean him up. The EMS drivers cleaned him up and had no problem with his behavior. The EMS driver called me to report the severe neglect. They said he was being mistreated. I pay over 5000.00 a month for his care and they have not cared for him as they should. No one should be treated this way.

I wanted to like this place, when searching for my loved one. Real honest review here, not sure how they won "Best of Senior Living for 2021 (To whose standard?) The lack of communication, in addition to miscommunication, is ridiculous. A colleague of mine had admitted her father here. Her father, only to be rejected to return to their establishment when he had "eloped." (despite being a personal care resident). Their Executive Director, [name removed] seems to be new to his role, is incredibly unprofessional, lacks couth and is not personable. During his stay there, they had gone through what seems to be three Directors, all in their Dining Department! If that doesn't speak volumes... I would not recommend this place to any of my friends or loved ones. Pay a little extra, for peace of mind, a better environment, experience and resident engagement. Despite being in the human connection industry of Health Care, there is a huge DISconnection, everywhere. Will take my business elsewhere.

staff is warm and inviting when you are placing a loved one. after my wife was placed there the staff that runs the place became difficult to deal with. they did not return phone calls in a timely manner if at all. they seem to have a don't call us we'll call you attitude. in my opinion my requests and concerns regarding the health and care of my wife were not taken seriously . access to her was constantly restricted due to covid outbreaks among staff and residents. she passed away after only five weeks at their facility. no one at any level of the commonwealth community reached out to my family from that point on.

We purchased furniture for my father in law--- bed, mattresses, chest of drawers, linens, and a chair. He spent about 4 days there. They will not give us back the furniture. My husband has gone in person, emailed, called, and contacted the corporate office. His clothes were stolen when he was there also.

If you love your family member, you will not place them in this facility. My daughter will tell you the food is worse then what they serve at her school. They make their medical team work in the dining facility serving patients and cleaning the kitchen. I had to help many a wheelchair bound patient back to their room because the staff were overworked. The breakfast features powdered eggs, and for lunch she got spaghetti, hash browns and potatoes. This was served to clients that have diabetes and heart conditions. For dinner they only get a sandwich and chips. Their is a huge turnover in staff because of how poorly they treat the staff and the clients. The main concern of the manager and the executive director is collecting money. The only thing of value at this place is the staff who worked to care for the patients despite how they are maltreated by management. When the power goes out they do not ensure that the clients on oxygen are ok. There have been many compliant relayed to me by staff that the memory care clients are poorly treat and often abused.