Viva Senior Living

They are very kind to get you in there but once your loved one moves in that all stops. You can't get any information, you have no idea how your loved one is being treated except for what they tell you and you have no one to go to about it that truly cares. We were promised a 30 day evaluation but when we all showed up for the appt. no one was there so we were just left standing. And no one has contacted us since about it. They shower attention on you to get you in and then they act as if you don't exist. My mother cries a lot and she is lonely there. Improvements are needed.

I had a virtual tour with Belle Rive and the facility is not suitable for my sister [name removed]. It was depressing, looked and felt more like a nursing home, and the rooms had twin beds. Not for us.

I have visited a friend in Memory Care unit over the past two years and have been deeply disappointed in the care that she receives. She sleeps in a urine soaked mattress with no linens. The smell of urine is overwhelming in the entire unit. When she sleeps through a meal it appears that she has to wait til the next meal for food. Never has a drink available between meals. Staff is frequently lounging and not providing care.Shame on the staff and her family for allowing such poor care.

I wouldn't recommend this place for anyone. They told us to stay away for 4-5 days so she could acclimate. They never called once to say she was having any problems. When we went in on the 4th day. She was in her bed uncovered and in a soiled diaper. The next day the same thing but a pad under her soaked through. We 911'd her out of there. They never checked on her. There is so much more to the story. Like I said I wouldn't put a dog in there.

Our experience of this facility was disastrous. My father did not receive the care that he needed and what agreed upon. Then they did a dumping discharge.

Not appropriate care. Residents unclean and not well taken care of. No activity for memory care residents. Memory care residents not offered the same meals as other residents.

They're operating on a temporary permit as theirs was revoked. I would not recommend.

Staffing is terrible. On Sunday one aide on days for 26 residents. Other days have only been 2 aides on days 26 residents. So how do basic ADLs and routine toileting occur. Staff laughter when I said I was told staffing was 1:8. Some days for 90 minutes and during meals see no aide staff around? Poor communication of resident needs between shifts and staff. Per diem nurses can’t answer simple questions. Never see management on the units. Lack of supervision and oversight especially on 3 to 11 and weekends. One visit 3-11 staff all standing around swearing, other visits observed sitting at tables on cell phones. I hear it used to be good but clearly for the price it has gone downhill.

Have visit this community off and on since Springtime [date removed], with various friends and associates that had taken up residence here. My review is that it has gone way down hill in maintenance, staffing, and overall vibe. It once was a vibrate community that you could tell the staff enjoyed being there; now it is a "dark", weird, unfriendly place that people are just clocking in to get paid. My friend recently told me they would be leaving they were so unhappy with care. And prices have risen from their initial quotes I would not recommend sending a Loved one to this location

All they care about is money , not their people I regret having our family member sent there. Rooms are nasty never enough staff, and the turnover rate is insane . New faces Everytime we would come visit. The cooks were amazing. The little staff that they did have were good.

I do not recommend them and actively tell people not to seek care for their loved ones there. Very displeased with their communication (lack of) and overstatement of their abilities to care for dementia patients.

Everyone that we dealt with lied to us about the care my mother-in-law would receive. She was there one night and we were told they couldn't keep her. They recommended a place that would have cost double!!!! Total scam and now we're having trouble getting our money back.

I would not recommend Traditions of Lansdale. My husband spend 3 weeks there at that time they kicked him out standing his Parkinson's condition as cause. However, I believe it was because he was black. I state this because there was a white Parkinson's resident there that it was my understanding based on questioning the caregivers.

They replaced the director with a inexperienced director who cut activities in half. My moms clothes were constantly stolen. Then they said my mom was alive at 3am but at 4am she wasn't They didn't try any life saving efforts & waited 45 minutes to call a ambulance. Very poorly trained staff!!!

I have nothing positive to say. Care staff seems to do the bare minimum. Issues with them not doing their jobs properly (bathing, grooming, medication) do not seem to be taken seriously or addressed by management.

[name removed]room smells badly pee. Could someone please clean it as soon as possible. I tried to call [name removed]phone,, therefor, mailbox is full and cannot r receive phone messages. [name removed] [phone number removed]

Beware of bed bugs! My mother had a serious stroke this past Labor Day weekend. She returned to her apartment after a month recovering in the hospital and at rehab to find her apartment infested with bedbugs. An exterminator was sent one week after the infestation was reported. There here was no folow up. My mother’s repeated requests for maintenance to remove an infested sofa and area rug were ignored. Caregivers quit because of allergic reactions to bed bug bites.I had to move my mother to a hotel when the infestation became so severe, her apartment was uninhabitable. She lived there while I renovated my home to make it accessible for her to move in. It’s astonishing to me how little was done to address a public health hazard. My mother had to discard thousands of dollars worth of her possessions, and her requests for fair compensation were ignored. If my mother’s apartment was so severely infested, there's no doubt other apartments and public areas are also affected.

Always short staffed. Rarely saw anyone come into my mom's room while there so I assume that was the standard. Long waits if she called for help. They did not care about how they dressed her. Often just a sweater on top( my mom was ALWAYS cold which we told them. And provided them with warm undershirts. Clothes on backwards, inside out, not matching. Hair rarely combed.

My father was there for only two weeks. He ended up with a black eye and bruises. This place does not clean them, feed them or perform any duties they said they would. The facility was dirty and the workers were always on their phones. Do not put your loved ones in this place.

This senior memory place was not a great experience for any love one. I walked in and the previous reviews I saw online did not do any justice. Staff was on their phones not paying attention to the patients. Patients were able to roam all over facility without supervision. My suggestion is to put cameras all over facility so staff can focus on patient care. I just would not feel comfortable sending my love one to this facility.