Village Park Senior Living

I put a $3000.00 deposit down for a Village Park Alpharetta assisted living apartment for my Mom on 5/20/2017. @ the time we were told that the anticipated opening would be possibly in Nov and they are still not opened. We decided to go in another direction in January 2018 and I requested our "fully refundable" deposit back. I am still waiting for the check!! I was told it 1st went to the wrong address and was re-mailed to the Alpharetta office 2/22/18. They don't seem to be able to find out why there is a very unusual delay, and just keep promising to let me know as soon as it arrives. I am very disappointed in this unprofessionalism and feel at this point I am owed interest.

This may have been a great place years ago but current management has run it into the ground. High staff turnover and always short-staffed even below state guidelines. If your loved one needs more than basic care this is not the place for you. Once someone gets to the point where they need help standing and transferring or are incontinent they can’t care for them. They leave them in dirty diapers for hours on end causing UTI’s and severe infections and skin breakdown. Don’t be fooled by the way the place looks and all the amenities. The care is sub-par. Trash is left in the hallways all day and is not cleaned up.

We have never been so disappointed in a facility - Alpharetta Village Park Senior Living! They totally lied to our dad who had trusted them to care for the love of his life after he passed away 1 week after moving in and you and your staff completely FAILED in EVERYTHING. From the move in (with Peace of Mind) to since we have been gone! We actually paid for an entire month, and had our mom at the new facility already! But the final straw was when your staff told me to come in on on [date removed] when I had a very contagious disease that i had to take care of my mother because your staff could not besides possibly giving it to my mother or any of the other residents there I was completely shocked that they would have me do that! i was also told that we would need to get her 24 hour care since they could not accommodated her and her grief of losing her husband of 54 yrs. She is absolutely thriving now in her new place!!

My parents (who both passed away in late 2023) were one of the first couples to move into Village Park seven years ago. In the beginning, this was a well managed facility. However, in last three years, it has taken a serious turn for the worse due to poor general management. Since I was responsible for my parents financial well-being, I regularly reviewed the VP invoices, which were often incorrect. Getting them corrected was always a challenge and mistakes always seem to favor Village Park. In addition, there has been a significant increase in staff turnover and a gradual decline in the quality of the food. Given the very high monthly rental charges (not to mention the significant additional service care charges), one would think Village Park would be one of the best managed assisted care facilities in the state of Georgia. Sadly, it is not, and I would suggest you look elsewhere.

I'll start with the positives - - the physical structure, appearance, and upkeep of the facility seems excellent. Also, the residents seem warm and friendly. Having said that, both of my now-deceased parents lived at Village Park for years. I don't know the exact figure, but they spent literally hundreds of thousands of dollars on the place (which, remember, builds no equity; it's 100% rent out-the-door). For the Four Seasons Hotel level of price they are charging, one would expect astonishing customer service, but that simply isn't the case. The accounting statements/invoices were very often wrong (and, big surprise, always in the favor of the company, not the tenants). Customer services with respect to follow-through and keeping pledges is quite poor, and the level of insouciance overall is off-the-charts. I didn't want to slam the place when my parents were alive, but now that they're gone, I wanted to make it known to others you should expect to pay Ritz-Carlton prices for Mote

All I can speak about is the memory care side that is where my stepfather was for two months. I don't know about the assisted-living side it may be better. I found there was very little communication between facility and family. Could not get anybody to call me back when I needed to ask a question when I ask them to do some thing for my stepfather it did not get done the Director Miss [name removed]was not friendly at all the owner. [name removed] did not even get involved to try to resolve issues, when I brought my stepfather home, his toenails were so long that it was unbelievable. Nobody advised me how to get anyone out there to give him a pedicure. I just did not think about it. He would think these people who take care of older people all day long would have said something to me about it, that's just one thing. I have a lot more gripes and issues about this place.

My mother was there as a private pay long term care patient. She was moved multiple times for unknown reasons. The facility is dirty, most of the employees were agency who had no clue of what was going on, or didn't care. Rooms are small, outdated and in dire need of cleaning and paint. I cried every time i left there! My mother was on hospice care, but due to the lack of care, knowledge or communication with the hospice nurse, she was unable to receive medication to ease her discomfort. Me and my sister were the ones that " figured out" she was dying. I would not put my worst enemy in this place!

This place is truly awful. The food is inedible for residents. There are nights where the cafeteria is closed with the promise that food would be delivered with no notice and no food ever delivered leaving residents hungry for the night. Residents have been without hot water having to plan their showers around times where water may be warmer. Residents are having to leave google nest cameras out because there are people coming into their apartment. A activity director who is unable to read so no games are able to be played. Staff turnover here is unbelievable. Have been through multiple directors, 3 chefs and countless employees over the last 6 months. Pool closed for over a year. They cut costs anyway they can which ends up cutting into the quality for the residents. Don’t believe any of the promises they tell you when you tour. They are all baseless.

This lady that they so-called Director of Nursing in Assistant Living is not friendly at all and she talks to her staff awful. She really needs to be out of there with her attitude. She has no patience with clients and don't know how to care for them. How She got her job is beyond me. Remove her and get someone that is friendly and has compassion and it would be much better.

My mom is in the Rehab part of Brookdale and there have been many times we have come in to find her in bed or in her wheelchair soaked from her urine and a puddle on the floor under her wheelchair. She is not allowed to get up to go to the bathroom herself and it takes them 20-60 minutes to even come into the room to see what she needs. We have found her asleep in her wheelchair where she has slept there all night and her legs were swollen. They didn't or don't check on them to see if they are in bed at night. One time i went to visit and was there for a couple hours and they had folded sheets on the bed but never made it up so she could lay down, I had to make it for her so she could get some rest. She has also gotten cookies or cakes with her meals that were stale/hard/dry. if you go into the back room where there is a TV and long table you will see several people in their wheelchairs asleep sitting up/hunched over and have been there for several hours as i see them when i visit my mo.

Nice place, on the pricey side. Timing not ideal since it is still under construction.