Tutera Senior Living and Healthcare

My Mother moved into Fox Ridge about 3 months ago. I feel we were misled about transportation to physician appointments. My Mother has macular degeneration and can no longer drive. We were told transportation would not be an issue. That is not the case. Fox Ridge relies on public transportation for appointments. Fortunately, I have been able to take off work to take her to appointments, but we were led to believe that transportation would be provided. (Fox Ridge has their own busses/vans, so I don't understand why public transportation is used.) The food is awful, and the director of food service is a jerk. Mom pays [fee removed] per month to live there, and definitely does not get her money's worth. If we had to do it over again, I'm not sure we would choose Fox Ridge. Also, management does not make themselves visible/readily available to residents, which I think is a real shame.

Our Aunt had suffered several falls at the facility She finally broke her hip after a fall and passed away. The hospice care she received there was very good. The regular staff seemed patient with her but we felt like it might have been understaffed for the type of patients on her hall. The activities coordinators were very sweet and the kitchen staff were very accommodating.

My grandma lived here for 6 yrs. She passed away and a few of the residents wanted to pay their respects. The showing was day hours and a short 10 min drive. I contacted the DON and the Activity Director but received no follow up. Five Star didn’t care enough to allow them to pay condolences and didn't offer transportation. I was told by the DON, “If we do it for you, we would have to do it for other residents.” I've been an RN for 16 yrs and will continue to be an advocate. There are consistent problems including the activity director acting unkind and unprofessional. The next ED will be the 5th one in 6 yrs. Ask family members who reside here before deciding to place your loved one. My grandma was a retired RN taking care of patients for half of her life. I know my grandma, and the other parents/grandparents, deserve better. Corporate, regional, and AlerisLife, what if it was YOUR family? Your slogan is "never stop advancing." Maybe start with "just improve and provide better care."

I like my senior living apartment. I have made an awesome plant area in my sun room. I have just gotten my first sun sweet cherry tomato of the summer. I like my front porch a the ability to have a place to enjoy the sun and beautiful weather. Great place to recover from my surgeries and live my life all on one level.

My dad had a good experience at Pinicon Senior Living - until he didn't. We were very happy with the care that he received there, but after being sent to the hospital, Pinicon would not allow him to return. I understand that each facility is licensed and staffed for different levels of care, but I was very disappointed in how this all transpired. We had to hear from the social worker at the hospital, not from anyone at Pinicon directly, that they were unwilling to take him back. We were not made aware in advance of his hospitalization that there were any concerns with the level of care that he was requiring. We were told when we placed him there that most patients were able to stay through end of life, even during Hospice, and that they were licensed for 2-person assist and staff was trained on (and had available) a variety of lifts. In the end, this appeared not to be the case. I felt like there was some "bait and switch" that occurred between our initial discussions/intake and the reality of the level of care that they were willing to provide. My dad was happy there, but we were so disappointed in how it ended.

The aides are not responsive when the resident hits the button. The Kitchen Staff treat the resident disrespectful. Push them to hurry and get out of dining hall push them to choose food they don't want to eat when they order. Food choices are terrible residents make fun of the food and don't eat it.

I really do not have much bad to say except if my parents need assistance in one form or another the time to respond is way too long. The staff is friendly and my parents seem to be relatively happy . You need more staff like most all facilities

There's alot of activities to do here.we are always busy. I enjoy getting my nails done. I enjoy going on vacation with my family. I enjoy bingo, hand and foot, having a good place to walk, and we have a good maintenance department, and good housekeeping ladies.

Park Place seems to be a good place for older people, most of the residents are in their 80s and 90s. It says it's an all inclusive place, but it's not. You have to pay for your lunch. The cooks are okay, but definitely not chefs. The staff in the kitchen are the best, most friendly and try to accommodate the best they can. The facility is okay, just not the right fit for me.

My mother moved in less than 3 months ago and was hit with an $[removed] rent increase! The letter informing her of this has an illegable signature and a typed word, "Administrator". This is extremely unprofessional. Much of the staff is new and very young in their first "real job". It feels like a lot of them are working blind and being manipulated by unseen higher ups that want more money. Maintenance staff are told not to talk to residents, but problems with HVAC, poor water pressure, non working outlets and cable outlets without covers remain. Washing machines were installed incorrectly. Food is so so. I'm truly sad for my mom and fear that contracts are month to month and another rent increase could come at any time.

My loved one was previously a resident at Norterre and her overall experience at this facility was okay. Though some of the staff had no understanding of dementia and they offered very few activities.

The facility was nice and the administration seemed friendly enough, but we were not able to move my mother in because her condition became worse and she had to go to skilled nursing. To recommend this place, I would tell families to read the fine print thoroughly. Since my mom didn't move in, they would only refund part of the deposit and none of the first months rent, even though she or her things were never moved in. Because of this, I would lean against not highly recommending.

My loved one was previously a resident at Carnegie Village and overall the experience was okay. My biggest complaint was that, despite my MANY attempts to meet with the Director of Nursing, I felt that for whatever reason she didn't want to be bothered. On one occasion, I even waited a full hour to see her, but was told that she was too busy. The cleanliness and friendliness were good. The food, activities and value for cost were also good.

The rooms are clean but bathrooms okay. Not comfy. Staff friendly but it was superficial. When I expressed concerns about my mom they didn't follow up. Care was not good. I had concerns about my mom's feet edema, no one ever checked on her. They talked a good talk but mostly just sat at the desk. Meals and Dining satisfied my mom. My mom was not able to participate in the activities. Cost is prohibitive for what they provide. Extra charge for med administration, extra charge if they need help showering. Many other extra charges. When my mother was there we were paying [name removed] a month and it was not worth it. I would not recommend this community to anyone. It's like everything about Tellico Village, they think everyone has money and the hallways and atmosphere at The Neighborhood was like a low class nursing home.

The staff is mostly friendly and quick to learn about mom at Five Star Residences of Fort Wayne. Communication with the family is not great, it would be better if regular meetings or updates could be scheduled with the family. The food is excellent. They offer a good variety. This facility could improve their interactions with new residents and their families after move- in. The first few weeks were very difficult and stressful.

St. Paul was in the midst of a renovation due to flood or damage from a water main break. It didn't seem like there many activities and felt a tiny bit more institutional. St Pauls was adequate, but I think it really was the state of the building. Nothing to really see...that I remember.

We picked this community, because mom liked it alot when we toured and it was reasonably priced.The meals have gone down hill according to my mom. Dishwasher has been broke for a week or more so they are serving meals with paper plates plastic forks and plastic cups. Paying what we are the food and dishwasher thing is crazy. To keep my mom happy I have had to bring her food at times cause she isnt happy with it. Other then that the place us great!!! Items above need attention!

The staff was very very nice but it just wasn't what we were looking for. The apartment was very very tiny and not enough there to keep him active. Pathfinder only had a craft room and a TV. The price was more.

The residents is wonderful, but the management sucks. I have a fully equipped kitchen, but they do offer meals. The food has the most unhealthy menu. They offer activiites, such as; Bingo, church services, movies, and karaoke for assisted living but those of us that live in independent living, are able to join the activities. There is sometimes issues with maintenance following-up with requests.

I toured this community a couple of times and it was ok. The place is beautiful, very clean, with wonderful rooms. It almost has a cruise ship feel to it. However, I didn't see a lot of resident activity other than dinner time. I just didn't get a community type of feel here and that's what we were looking for.