Turnaround Solutions

Overall experience: Definitely did everything to get you in--but really dropped the ball after my aunt's death--not very helpful in guiding us. Crickets after she died. I feel we got cheated on our refund. No explanation--just a check in the mail. I didn’t even know what it was for. Staff/care: The staff care was a little better than average. Their :12 minute rule really was a great concept, but wasn't the case. Hospice was great. In home nursing, phenomenal. Vitalia staff was just ok. Food/activities: My aunt was only there a short time, so I can't comment. I think the "see you--bye" attitude I received was off putting. Hard for me to really evaluate because discharge left a bad taste in my mouth.

Food is cold alot. The staff and everything else is fine. The kitchen is the problem for me.

The Princeton is a nice facility but has hot water problems. My Mom likes it but the hot water is an issue. When we moved in, they didn’t tell us that they were having problems with hot water delivery. It took almost a month and a half for them to even deliver warm water. We would have delayed moving if we had known about the hot water issue. They were not forthright about the hot water. The receptionist is great. She seems to know what is going on. The rest of the staff is OK. Apartment size is great. Plenty of room for my Mom.

Monthly rate high, including all meals which I don't want/need. I asked for monthly fees over last three years and administration would not provide but said "from 5-10%".

I wrote last year about the slow meal service, and the situation has only gotten worse. Meals take an hour, and now my relative and her friends have had to write down breakfast orders for one server to hand to the cook because they do not speak English. The food is often cold and sometimes some portions are not delivered. The Bistro is still not stocked regularly. On several occasions I have tried to call the front desk and often no one answers. There are some nice features of Crestone, but these issues are important to daily life and residents have shared these grievances with the director.

Poor administration. Could not keep staff especially in the kitchen. They never had servers so they would Put out a "buffet". They would run out of milk and butter. The activities were once a month instead of weekly. They always had the billing wrong.

Enlightening I am one of the youngest people here at 71 so it's really different being around people that are 10 to 20 years older than you but you learn a lot from them and they learn from you, especially The computers and phone phones. I would recommend it to others.

In General, it is a wonderful place. But they definitely overcharge. The food is amazing. They DO charge too much for guest meals. Three times what other establishments do. But the food is also a much higher quality and it is healthier. Still... If we want to eat with my in-laws, it costs us more than going to a restaurant. I think a lot of the activities are interesting. But my in-laws, who live there, don't find any of them interesting. They think they're juvenile. My in-laws wish there were more outings. They also complained that they are charged[Amount removed]each trip, and are still expected to buy things when they get to their locations. I find this an overcharge as well. The staff seem really nice, but some of them smell. You need to get a no smoking rule in place. They may not be smoking in the building, but the 3rd hand smoke is horrible. They also nickel and dime them on everything, so my in-laws are afraid to ask for help. The rest of the building smells nice, but their room constantly smells of diarrhea and wet depends. They need to check on the residents more. They need to clean and do laundry more often. Instead they wait until they are asked.

My dad was only there a short time before he passed. On the whole the facility was nice and the staff was nice. I felt their care was appropriate from an individual perspective. There were some concerns regarding communication and consistency in daily care. At times, it was unclear whether care plans were being followed as expected. There were also challenges related to medication management and coordination between care providers, which raised questions about overall oversight.

Our former Manager was escorted out in less than a month. The assistant was moved up to be manager. She is young but very inexperienced. She has grown into the job rather well. I think that Arrow is too big in 4 states and wants us all alike. We have been without a chef since December. We are still very understaffed. They have made the servers cooks! There is basically no staff on the weekends. Arrow has added a receptionist from 7 to 4 on the weekend. And the administrative staff leave at 4 daily.

Apartment size great! Staff in memory care and nurses great! They need more people to do various things. Food great! Would love to see them do more activities though keep the higher functioning Mc patient engaged. Lots of down time for them. Cleanliness great! All administrative things are a nightmare. I have met countless times with the exec director. We still don't have it all ironed out and moms been there 6 weeks. Communication about those things is apologetic but still awful.

I honestly do not have a lot of positive things to say about the experience at Madison Senior Living. It has been a major ordeal, but I think it is just the system. I assume it is probably the same anywhere else you go.

The apartment size is good. Food is not good, inadequate transportation, it is very limited and I have mice in my apartment.

Mainly because a new building with kinks that took awhile to work out. The size of my one bedroom apt is good, though some quirks in design of kitchen I would have changed. The residence are lovely and we have a cozy down to earth community. Personnel good though keeping kitchen help has been an issue, but that's more an arrow management problem. It's attractive and clean.

Care was ok, he was happy there but they nickel and dimed us on everything. They kept raising prices for care even though hospice was taking care of most everything. We moved him, and monthly costs were less than half what we were paying at Fremont.

I'm waiting on availability for a private memory care closer to home and I will move my mom. House keeping isn't great unless you complain for several weeks. Most of the staff are nice. when they can keep staff a handful are good the rest are just there to collect a check. Way Over priced

Not to paint with a broad brush but every single one of these facilities that is within your price range is a nightmare. If you can’t afford $[fee removed]k per month then you are in for a rude awakening. Carriage court is no different even though we pay a lot of money for my father-in-law to stay here. Pros - seemingly a lot of staff, stays fairly clean and doesn’t have the pervasive urine smell like other places, dining options have good rotation, rooms are decent/expected, nice location, residents seem happy and cordial with each other, and front desk staff are always present/available. Cons - director is IMPOSSIBLE to reach. [name removed] makes herself scarce at all costs. At times won’t even walk 10 feet out of her office to speak with you. The actual patient care staff are not good. They have left my FIL in his room to miss meals more times than I can count. They allowed him to fall in the shower despite being 3 ft away. They do not come when alerted. Low expectations are a must here.

They have a big turnover of staff. Some not so friendly or helpful. Cleanliness of room was only fair. Pricing misleading at first. So many things not included as we were led to believe Big turnover of staff. These residents need consistency and faces they grow to depend on Most staff friendly

Pros. Convenient location, larger apartments, residents nice and friendly, Cons: need more staff, maintenance & internet lacking

I think the staff they have tries their best and they seem to be very patient. But for some reason they seem to have a high attrition rate. When they can't fill their open positions they aren't able to offer all of the services they claim they have to offer. (Such as transportation services, timely maintenance services, or the same quality/variety of food) I don't know if staffing issues are an industry wide problem or if there is a leadership issue at Boulevard specifically.