Trustwell Living

The staff at Plum Creek were exceptionally friendly. The residents we saw seemed happy & content. The facility was neat & clean; however, the grounds were badly in need of attention. Safety of the residents seemed to be a high priority. We had some difficulty understanding the level of charges, but would feel very comfortable having our Mother living there.

I met with [name removed] and was very impressed with both this facility and with [name removed], the activities director. She was very thorough and personable. She went over all of the costs with us and showed me the room that dad could move into. There was only one room left. I was impressed enough that I wrote a $500 deposit, which [name removed] explained would either be refunded should we decide we don't want to place dad here OR it would go towards his first month's rent should he decide to come here. [name removed] then called me on Wednesday afternoon to f/u and ask if I had any more questions or if I had come to a decision. I explained that I was on my way to see another facility and we hope to decide after that. She said she would need to deposit my check by Friday so if we could try to make a decision by then, that would be great. That is my goal as well.

My mom lived there for 3 years. Each year they got better, with activities and staff. Before we moved out my mom needed more care then what was in our plan but they gave her the care she needed regardless of cost. (We did get together and up the charge based on the care needed, that is only fair). My mom's safety was the only issue, they arranged staff accordingly. They also allow cats which was a great comfort for my mom.

Very similar to Windriver, but rooms are larger and this is much closer to my home, so easier for me to get to more often. Jessica was very kind to show me around and give me information.

Food selection good, housekeeping very good.

I like it very well here. Sleep good in my room and sure eat good. Nice people work here in the dining room. So am pretty happy here.

CVP's staff are all very caring employees to the residents. From what I have observed. The food is good and the menu has a a variety of items. One area of improvement could be more support for the residents on the main floor regarding loneliness and isolation in their apartments. Perhaps they could be offered and engaged in meaningful volunteer work.

I think everything is great here!!!

Overall I am quite happy here. It is a nice facility and the people are friendly and kind. They have gone through some management changes, but things seem to be improving and smoothing out. I would recommend this facility to others.

Great staff and very welcoming feeling!

Pleasant help.

This facility is pretty nice. I took a tour while looking for a place for my parents and I liked it. The staff was very nice and knowledgeable. The overall cleanliness seemed okay but none of the trashcans had liners in them, which was a little off putting. Overall, it didn’t stand out to me one way or another so I decided against moving my parents in.

This place was similar to others I looked at but more expensive. They are remolding the place which should be nice. They are also pet friendly.

My mom is in this community and I am happy with the size of the place. She is very happy with the meals. The cleanliness and the laundry services seemed to be good. The staff is attentive and helpful just seems like they are spread a little thin was the impression I got. They try to engage mom to join in on the daily activities. Mom loves to stay in her room and read all day. The location is fantastic it is close to her dentist and her doctors. I would recommend this community.

I liked this facility better than some of the other places I toured. It is a newer community and it’s more out of the city. I unfortunately couldn’t bring my Father here because it doesn’t fit his needs. [Removed] the tour guide was wonderful and seemed very knowledgeable and informative. It was a smaller facility but it was more expensive than other places. I was also thinking about long term care and they do not accept Medicaid.

When I first looked at this facility, I noticed how clean and attractive it looked. It’s in a neighborhood and it has a homey appeal to it. It never once felt like an institution. When I ate a meal here, the food left something to be desired and the portion wasn’t plentiful either. When we mentioned this to the staff member, he said the residents would be able to pick different options. We were actually sat at a table with a few different residents and they were all grumpy and it was a downer. My Father said it felt like he was surrounded by a bunch of old people. The staff members were nice, friendly, and seemed like they truly cared about the residents. I would recommend this facility.

I toured this community. It was a little bit more formal and expensive looking. It is a newer building and it was nice and clean. They answered all of my questions. But it was further away from me so we chose a closer place.

When my Mother and I first walked in, we knew this was the place. It's very inviting and feels like home. They have vibrant colors and they take good care of the facility. My mom toured the facility a few times and liked the fact they had individual rooms and is able to have more privacy. Whenever you walk in the staff is welcoming, friendly, and personable. They take their time to answer all of our questions and we never feel rushed. I can tell my Mother is comfortable here. They treat her with respect. She also appreciates that the staff members let her be as independent as she can be and they are there when she needs them. The facility also has a bunch of activities like exercise classes, field trips, entertainment that comes in, and a lot of board games. I would recommend this facility.

I am satisfied with the care that my husband is receiving from here. The staff is nice and they’re accommodating. My husband has to be fed through liquid so it’s nice that they can do that. He doesn’t have any complaints with the food at all. The cleanliness is also good. I never see any debris or trash being overflowed in the bins. It also doesn’t have a bad smell like other facilities have. Activities are offered too, my husband participated in an exercise program one day. I would recommend the place to others. It is not a huge facility with many tenants so it’s not overwhelming to adjust. My husband seems to be enjoying his time there and his needs are being met. The other residents who are there are friendly as well, my husband likes to have lunch time conversations with them during the day.

I really love this community because it has a homey intimate feel. It’s a lot smaller than some of the newer places. My mom says the food is good but it’s not like home cooking. They offer 3 meals a day and have 4 to 5 different picks for each meal. The facility is very well kept and has a beautiful courtyard with flowers, trees, and walkways. The staff is very friendly and personable. I did have 1 issue one night but the staff took ownership right away and they were very responsive to the issue. When I came in the next day the staff came up to me right away and let me know what happened. It felt good that they took ownership. The rooms are nice and spacious. A very nice housekeeper comes in often and cleans my mom’s room. The facility offers a bunch of activities. The day my mom moved in they actually had miniature horses that came in for the residents to pet. Other activities include dancing groups, arts and crafts, painting, musical drums, and musicians that come in. There is always something for my mom to do. The staff even sends me pictures of my mom doing these activities. Everyone is super friendly here and I highly recommend this community.