Traditions Management

They're horrible. I pulled my loved one out because she had severe rashes under her armpits, breasts, and belly. It was a yeasty, smelly, sore rash. Brookdale never contacted me about the rash. The only reason I knew about it was because I had taken her to be evaluated for some behavioral issues they had told me about, and she lifted up her shirt at the doctor. She ended up having a UTI and needed to have her medicines adjusted. Her hygiene was horrible - she smelled really bad when I picked her up, like she hadn't been bathed in a really long time. I feel that was neglect. I quickly moved her to another facility.

My father has been here for several months and I do not recommend it if you truly want your loved one safe and cared for. The turnover is unbelievable and there have been times when there was one CNA for one entire side of the facility. There is NO communication between shifts and new staff is not trained at all. I've been there when a new CNA that answered my dad's call button after 20 minutes, had no idea what to do and didn't even know my father is incontinent. Since my father moved in January 2019, there are only two remaining staff members. They can't seem to find a way to manage this facility. We are paying for top level care and are definitely not getting our money's worth.

Worst place ever. Short staffed. Management is awful. Do not send your loved ones here !

Meadow Brook Fishers has had tremendous staff turnover at all levels that have resulted in serious issues impacting the care and well being of residents. Whenever new management come in, we get the same story about how things will improve and sometimes things do get better but invariably the same problems return as management never stay long enough to get things resolved, staff leave and the temporary resources simply do not care. Medications are regularly not distributed properly, rooms are not kept clean, food is sometimes not very good, residents have fallen without proper staffing to render timely care, etc etc Management is either clueless or outright dishonest. There has been high resident turnover for these reasons. Family members have had to do a lot of the cleaning and care giving because Meadow Brook did not. Find another facility.

I realize that when someone has dementia its a difficult time. But when the staff doesn't know what's happened from shift to shift to a resident and there's inadequate knowledge of policy and procedure very dangerous things can and will happen. The facility is beautiful and everyone says the right things to get loved ones in the facility but then be careful. All I can say about this facility is that the breakdown of communication/ lack of experience and training has created a very very dangerous environment for residents.

My father-in-law stayed here for 9 days of respite care in January 2018. They did not provide the level of care that we agreed upon (and I paid extra for) before we dropped him off. They did not take him to meals, they did not help him dress or undress, they did not keep him clean, and they took away his help button, we found it on the sink under a washcloth. He was in bed wrapped in his blanket, dressed in only a T-shirt & sweat pants. None of the clothes I left him were touched other than his 3 pairs of PJs. He had feces on his sheet, on the toilet seat, and on the bathroom floor. He fell during his stay and they did not call the family or the doctor. When we complained, we got an email after 2 weeks stating that he had seemed happy while he was there, they took good care of him, and he really wasn't injured too badly when he fell, after all. The nurse who told us about the fall was let go

I was initially impressed, but that changed. My parents have lived there for over a year and sadly, I am moving them out of the facility. After all this time, knowing my parents both have Alzheimer's, they let them leave the building with someone they did not know and got no information from the person! I did not receive a phone call about it until over 2 hours later, when I received a phone call that some man took my parents and they couldn't even describe him. I am my father's guardian and my mother's POA & they had been gone for over 2 hours before I knew!! Fortunately, I was able to locate my parents and they were safe and with a relative. The relative had not been in the facility for over a year, did not sign them out, and no one stopped to ask questions! THEN, after my outrage, specific instructions not to allow anyone to take them without prior permission, it happened again the next day! All the other concerns pale in relation, but my parent's room often smelled and was very untidy even though we paid for cleaning 3 times a week. My parents were not kept clean after repeated requests and paying for shower assistance twice a week. I was horrified! The turn over is frequent and the care inconsistent. This is the reason I was given for my parents being allowed to leave the building with someone the caregivers did not know!

Very disappointing. We were very transparent about my father's condition, that he gets violent and hallucinates among other things. They assured me they could handle his problems, they could not, and they never contacted us about him being a problem until the situation got very serious. Although 4 people from admin watched me sign papers and made sure I wrote them a check, no one from admin has even bothered to speak with me, the entire matter was handled by their medical director with no help from admin. The medical director however did a great job in being honest with us and admitted he did not belong there. We have since placed him elsewhere and he is now doing very well.

This place is hugely overpriced for the poor care they gave my grandmother, even after multiple conversations with management regarding the problems we were experiencing. We moved her out.