Touchstone Senior Services, LLC

Toured with Allan. Had questions about cable, cancellation policy. Stopped in again on Friday, still no answers. Friend has family member there, noticing some changes recently that were not good. Facility does not appear well kept. 3 rooms avail. Allan called back 9/24 with answers to questions.

They don't do their job like they should. They don't follow through with things. We have had issues with the care services since my love one has moved in. My loved one hates the food. They serve hot dogs, and childlike food. They just started with the activiites. Memory care and asssited living is not separate. This is not a place that I would recommend.

Try someplace else. They were so short staffed, they had care givers and nursing staff cooking in the kitchen. They were over worked. They couldn't provide decent cleaning, or care for their residents. All the foods were frozen foods. They had some activities but they were minimal at best. Nothing my loved one had any interest in. They had high turnover. That created issues with things such as meds.

The staff very seldom checked on him. The food was horrible. When I asked about living there and if they offered assisted living they said yes. After I was there for a short time I realized the people there had greater needs than myself. There was less socialization and they never addressed my care plan. I would not recommend this community.

The entire care, nursing, and administrative staff saw an ice cream truck, so they all ran outside leaving the residents alone in the building, 10 minutes later they all came back with Ice Cream cones. I couldn't believe my eyes.

The food there was terrible, most of the staff didn't speak English, and the alarms were never on. The place was horrible. They didn't check on the residents and wouldn't bathe them in a timely manner. Luckily, we went down to see my dad daily or every other day. I would never put someone there. It was awful.

They are very short staffed overnights.

Clean place but very outdated drug residents up way to much so staff don’t have to deal with them would never recommend this place to anyone worked in health care for over 20 years and this is the worst I have ever

Understaffed and extremely undertrained. Run by a real estate company. No activities

Great place back in 2017. Newest Director and Assistant director don't really care how things get done. More people have passed away this summer, and possibly could have been helped if the Director would have given hospice the call sooner. Wausau facility is not a place I would send my family any more.

We had a terrible experience at Sylvan Crossings. My loved one got bed sores while here, she got covid, the staff did not check on her like they were supposed to, her things went missing. She would sit alone in her room all day long in her chair fully clothed and no one would take her to her bed or change her so she would wake up wearing the same clothes. Her hair was always a mess and they did not bathe her. There was only one person on staff overnight and she would fall asleep. I would never recommend this facility to anyone.

No Hot water for the first month my dad has been here. Owned by Fleming Corporation. The pleas from staff have been unanswered. Now they are trying to get my parents to give a 30 day notice with no promise of hot water. I can't even give them one star. How are they getting dishes clean???

My mother with Dementia was placed there on Respite care, the staff was very understanding and accommodating . They showed compassion and support to the family and my mother during this difficult transition. Their alarm system is very loud and obnoxious. I hope they will definitely look into some other means of alert. Food needs revamping as well. Our concerns or questions seem to be addressed in a appropriate timely manor. Would recommend