Touchstone Senior Services, LLC

We visited Sylvan in Waunakee. We spoke with [Removed], who was delightful, wonderfully helpful and incredibly accomodating! The building, grounds, common areas were lovely and well kept. The resident arrangement was a room with restroom,with large common areas, with cozy parlor type areas scattered throughout the building. It was very nice, but did not meet our Father's needs for an apartment style setting.

Has more of a nursing home feel

Very nice clean place. Knowledgeable staff as well

Sylvan Crossings on Chapel Valley is really a great place. It turned out to be not only convenient to where we live, but the best place for dad. It is a really good place with excellent staff, good food, and everything else you could want. We are very satisfied and would highly recommend Sylvan Crossings on Chapel Valley.

4 week rotating menu, unsure if food choice options at meals handle meds ordering, administering, monitoring and review Can bring own furniture. Hair and nail care services. Limited info on website, does not show units or other amenities

The staff at Sylvan crossing in Westshire Village are really terrific. They are very helpful and friendly. Our loved one is doing fine since the move to Sylvan Crossings. The community is very well kept and clean. The meals served are decent nothing too special. The location of the community is very far away from family and far from the city. They don't offer transportation to doctors appointments making it very difficult for our family.

Sylvan Crossings was very accommodating for us. The facility is very nice. They did offer activities, but my Father-in-law did not participate. My Father-in-law was just not happy there and has since moved back home.

Sylvan Crossing in Westshire Village is really in Westport, not Waunakee. If you have grown up around here you know this area as Westport. This was very confusing to my mother at first. This is a very nice facility. The residents have a nice walking area outside and sitting area on the porch or under the gazebo. Smoking is also allowed outside. This facility has a number of gathering rooms for residents to congregate and watch TV together. The staff is very nice and show real care and concern for the residents. The sign-in setup needs to be changed. They really need one notebook for family and friends to sign in on and another notebook for signing residents out of the facility. As of now this is all in one notebook and is confusing. Mail – all comes to one place and staff is handing it out. This needs improvement also! I have seen my mother’s mail not get to the correct location as requested from time to time. Each resident needs their own secure mail box. Overall it is working out just fine. She receives the care that she needs and is very content at this facility.

It's going okay. They keep it very clean. They try to be accommodating. The food seems to be okay, and I like the location, it's easy for me to visit.

We picked this community because, it was the only place that would take my loved one. They were friendly and they cared about my loved one. They need to improve on the activites, since they lost their director. They need to be more consistent on the care plan-pricing. Also, It would be nice if they added fresher fruits and vegtables. The overall vibe of the environemnt seems to be a bit noisy, and not as calm/peaceful.

Our family had an in person tour and it was a nice experience but it was just not going to be suitable for our loved one

Wish it was more the previous spot he was in he was more known. He was new here and didn't seem to have as much of the attention that he had previously.

The staff was attentive most of the time. The care of the residents was very good, just one incident with my father (initially food served was not appropriate for him). The common rooms of the facility were very nice. My father's first room (window would not fully close, winter time). 2nd room was fine. Sometimes the facility director was difficult to get a hold of but did follow through on things.

Facility seems a bit more chaotic as everything and the gathering areas are all as you walk in. It lead to what seemed to be a louder environment. The rooms were much quieter, and there were other common areas that were much more calm. Overall we did like the facility, however it did not fell as much like "home" as some of the other we toured.

The facility was nice enough, with decently sized room, good closet space and good amenities. It's in a quiet location. My reason for three stars is that I just don't like the always-locked doors. I understand why that's done, but I don't want to put my mother in a place that doesn't allow her easy access to the outdoors.

It has been a work in progress for us since my mothers move to this community. Since we have been here there has been a change in management, but I do feel it was a change for the better. The old management did not follow through on things they promised us. The new management has been kind, and helpful. I feel she is safe, she has a pull cord on if she needs any help. I don't know if I would recommend this community, but things are looking up for us here.

My tour of this community was a pretty decent one. From what I saw everything appeared to be clean, and well-kept. The staff I came across was friendly, and nice. I felt like this was more of a community for someone with mobile restrictions. It is a nice community, but it wasn't the one for my father, and his needs.

It's always good to start with the positive. My mother enjoys the CNA staff. They listen to her, provide needed assistance when asked, and give her a welcoming feeling. They are warm to her. I believe that the frontline staff in any organization are the ones who know the most, who can either create a welcoming atmosphere or a hostile and/or neglectful one. Sylvan Crossings has a pleasant atmosphere made possible by the CNAs. The setting is pleasant, as pleasant can be in such an environment. It's clean, has nice and well kept furniture. Management staff do try to listen to family members and have been helpful during trying and confusing times. We appreciate that. Areas we believe would benefit the residents if improved. First, the food quality is mediocre and the menu needs more attention. Hot dogs and bologna are made of highly processed meat. Not good when pursuing good healthy eating. Vegetables daily (cooked/uncooked), fruit daily and whole grains help to move food through the GI system. I saw very little of all of these items. Yes, the older one gets the less one tastes their food, but I'm suggesting food that's not only tasteful but healthy. The residents are sedentary thus require fewer carbs. Brown rice vs white rice. The exercise program has not captured my mother's interest. Partly, I believe, because of the few exercises provided, type of exercises and frequency. Upper body strength is one of the major problems my mother has. There are other ways to gain this beyond the ball toss. If more is being done, it's not being shared with me. Perhaps consider grouping residents of similar physical capabilities. If you do, thanks. One major complaint is the lack of a variety of activities. I looked at the activity form and was concerned about the type and number of activities available for residents. There are people who may want to engage in other activities but haven't given any feedback on this. Please ask, if it hasn't occurred, yet. Finally, the buzz from the calling buttons is nerve racking. I'm certain Sylvan has pursued alternatives but that constant noise is grating on people's nerves and could possibly create other behaviors that are not desirable. I want to thank the staff for working with us and with my mother during the transition. It was a little rocky and we understand that the problem isn't always what it appears to be. Gathering all the data and pursuing the full picture of a problem(s) is indeed a virtue when working with a place like yours.

This community was very friendly. This seemed like a place where my mom could stay forever. When I visited, I was not able to be shown specific rooms to see what they were like. I do not remember exactly why we did not choose this community, but overall it was a nice community.

6.5 miles. Location and facilities nice but AL has studio room only. Also no medical transport at all. AL has openings, MC wait list. Does not take medicaid but has access to COP funding