The William James Group

The Ridge at Grandeview is a comfortable place to live. In the memory part of the assisted living facility, virtually all units are studio apartments. Meals are tasty & they accommodate dietary restrictions & residents preferences. They have regular activities & machines for staying fit. There is a walled outdoor courtyard where residents can garden or just soak up the sun. The memory unit is locked always in order to keep residents safe. Throughout the year there are celebrations of holidays with dinner parties & themed dress up days.

It is under new ownership -[Name Removed] was there when it was Savannah Court - had major problems- state withdrew their license- but judge restored it -Was sold to a new company ant they made major improvements- and are continuing to do so. I hope they put the residents first and do not take short cuts. We had a bad experience with administration of meds early on but that seems to be resolved- One issue is turnover in staff- need to pay the folks reasonable pay to keep qualified staff!

The Haven has a new director who has made great improvements for the residents. With the new director, came a new culinary director, social coordinator, and optional primary care medical visits. I can visibly see improvements made on property such as a new porch and rocking chairs. I also notice that all residents, including those in memory care now have access to snacks and water at any time. Thank you for the changes, big and small.

The other residents there have become her friends and family. The workers don't treat her like she is looked in a cage as she is free to roam about. They often have snacks, and show movies. Westerns even. But the highlight of the week is coloring with color pencils, and oh my God - Bingo. Nothing tops Bingo!

At first had a hard time getting responses and help But overall everything has been good except for the Problems in the beginning. The food seems phenomenal and A good variety of food I And my brother likes It and that's what counts. Hopefully He can do more activities. He's just getting there. The place is very nice, clean and attentive. People nice. To Finally have people that care and or helping My brother out is really good and they're doing well. And he's getting better.

What we like the most about the Oaks is how kind they were to my mom. Her room was always clean. The food tasted good. They could improve on the music ., it was always a little loud and not from my mom's era.. too current music .. the residents spent a good bit of time just sitting and being bored., but they did do some fun things with them.

Great facility but cleaning staff keeps coming and going so lacks in that area but otherwise i would recommend staff is very friendly caring and welcoming my mom loves it and always lots of activities available if residents want to participate

I would recommend. We were attracted to them because of the location, price and willingness to respond timely to our needs.

My loved one hates the food there. My loved does not enjoy their recreational activities and TV service is limited. Based on the experience we have had, we would recommend Oaks at Fayetteville review

I would say it's a nice place to stay overall.

Thei location in Fayetteville, GA is above average, clean, no odors, very pleasant employees. I observed caring and pleasant service being provided, often unpleasant tasks involved. Negatives not much activity choices for active residents, food snacks never include fresh fruits or other healthy choices. Prices quite competitive. Overall pleased with choice to place family member there.

The facility is well- maintained and the staff is hard-working, caring, & VERY friendly!! My mom was very resistant to coming and staying for two weeks of respite at Tbe Oaks at Fayetteville Senior Living! Shannon Reeves went above and beyond to help get my mom to get comfortable with the facility, staff, and clients! Shannon was patient, professional, very kind, knowledgeable, and flexible in order to gain our trust and accommodate our needs! [name removed] was extremely accommodating as well as professional and seemed happy to serve! I'd be remiss if I did not compliment June, the gatekeeper for the finances. Even when there was a slight misunderstanding regarding dates, June remained courtesy, explained the situation in a manner (and in a couple of different ways) that I could better understand. The issue was also quickly resolved. Things to consider: The level of security needs improving! Also the door should be locked, consistently to the public, the same time every evening.

****The Good: The staff was very nice and pretty helpful. Communication is good with the family, except with an injury the communication was not. The assistant director had a couple of miscommunications with me. The move in process was great. The place is very nice and respectful to mom. They help her a lot. ****The Bad: It was not good that we moved her from memory care to assisted living. The living facility should be doing that. The staff couldn't change and clean mom's deep wound she sustained on her left knee from a fall. They explained to me why they couldn't, because they are not a skilled nursing facility. Still they have to. There is no way we should be buying the toiletries with the money we're costing them. If they are afraid they will get the wrong kind or brand of something, then we'll write it down for them. And the the price per month is too expensive.

Still early but these are my ratings for now. For the most part no complaints but the pharmacy plan needs work, does not offer 90 day option, the Guardian Pharmacy 28 day plan is more expensive than the 90 day I used to get from Walgreens

It seems like the food could be a bit better but otherwise they have been great!!! Yes, we would recommend this community to other families! And the a place for Mom guy who helped me was a 6!!!! Our experience with the Oaks at Fayetteville has been simply excellent, not only did they make my mother feel comfortable upon arrival they also put me at ease in terms of what she will be experience at her new home. I know that she is being well cared for and that has given me great peace of mind. Thank you Oaks of Fayetteville -appreciate all that you do!

The staff is very pleasant, but the food really needs to improve. I would only recommend Oaks at Fayetteville to others if the food situation improved.

Most of the staff were great. There were a couple of people rubbed me and my mom the wrong way. I had unexpected costs and it turned out to be more expensive than I was originally thought it would be. We would recommend Insignia of Newnan to other families looking for a place for their loved ones.

Oaks at Fayetteville was fine, they just did not have any vacancy in the memory care unit, which is what my dad needed. But even so, I probably still would've gone with [facility name removed], because the surroundings seemed more open and inviting. Oaks felt dark and claustrophobic. Staff was very friendly, though. The tour was fine just honestly, not that impressive a facility. But that's just me; my dad came from a very open, bright and colorful, assisted living facility in Marietta so by comparison, Oaks was not.

This was an okay community with an informative tour. It didn't feel like the right fit for our loved one.

Our family member is doing well at Oaks at Fayetteville. It's a very nice place. I think they're going through some hard times like everybody else trying to find staff, especially qualified medical staff. But that's the only snag we've had - some medication things. Overall, they've been great. And in searching around before selecting them, we found that it's a good value comparatively to other places.