The William James Group

It was just a normal tour, nothing special really stuck out about this facility to us.

I was able to have an in person tour with Autumn Cove and this community did make the most sense in terms of proximity, however our loved one just liked another community a little more. We were overall pleased with the tour, the marketing guy called several times after the tour to follow up with us, he was very nice and really helpful. However, when we were able to have a second tour, the place did not really seem as clean and well kept as before.

The staff at the Insignia are great. They take very good care of my loved one and the nurses are so polite. I am happy with the care that he is receiving. The thing I am having a problem with is communication. They do not answer or return my calls.

Memory care unit, pricing and cleanliness. The night shift staff isn't very attentive though. I would recommend to others.

Too much turnover, poor communication, disorganized. Food average, little activities, very old and inactive residents. The staff care, the management is poor.

The facility was very accommodating and easy to move into in an emergency immediate situation. I wish there would be more engagement with the memory care residents. Food quality is ok, but could be improved. I would like to see snacks and water easily available/accessible to memory care patients like they are with the assisted living residents. I also wish the memory care residents had designated time to spend outdoors in a safe space or while being supervised.

Yes, we would recommend the community to other families based on the experience we have had so far.

The staff is friendly however there is high staff turnover and the food is not well prepared. In memory care when the patient was unable to complete daily dressing function the staff was not as attentive. We came in November and the front desk, staff, nurses and directors have changed.

Food is not nourishing and usually almost inedible - the taste and quality is so very bad. Thievery is so common and not even commented upon by management. My Mom has said to me so many times: ‘I feel so violated.’ (From the stealing of even the smallest of her belongings.)

I would tell them that I had a very unpleasant experience at Oaks. I was completely surprised at the treatment after we moved my father in.

Overall our loved one says she loves where she is at Oaks at Cedar Shoals, and that is all she needs. Based on the experience we have had so far, we would recommend this community to other families.

Mom likes the residents and the food. She loves her room. Not happy with the bathroom bc it's not set up for her paralysis on the right side. Maybe if a room like hers but laid out opposite in the bathroom becomes available she could swap rooms. She can't or won't use the bathroom except to shower. I never see the nursing staff in her room. She was stuck on the bedside toilet one time when I got there and had been sitting there for 20 minutes waiting on help.

My apartment is small, there is not enough closet space, and the kitchen is too small. I still have boxes that I can't unpack because I have no space! The Tenants are friendly.I have thing's that have come up missing, and I am ignored when I complain.

The facility needs updating. In memory care, it doesn't seem like our loved one is getting much more care than he did in assisted living at a different community. Yet it's quite a bit more money. They do have a doctor on call, and there's supposed to be a nurse there 24/7, but it just doesn't seem that much different. It seems like they're struggling with staffing, like all places are right now.

My family member is no longer here at Savannah Court of Lake Oconee. Everything was improving as we were leaving with the addition of a new director.

The only thing that really made me mad was I don't think I was told the complete truth about what was going on. She was only here 6 days and they did not give me back any type of refund. They were being evasive when telling me I wouldn't get the money back. Overall not the best experience. The facility is nice and I think it would be fine for someone who needed less care.

We had some problems with this community, it had to do with the cost at the end. They made some mistakes when it came to what we were suppose to pay. The communication wasn't always there, when we would call to ask questions sometimes we would not get direct answers. We were never able to get a hold of the people who ran the place, and at one point we have to reach out to cooperate. From what we could see the care services were good, it seemed like our loved one was being well cared for. This community was kept clean, it was a scale up from a nursing home. We enjoyed working with the staff, we had a good rapport with them. This did have activities for the patients, they were always busy doing something, whether it was listening to music, coloring, working on puzzles or crosswords. We did eat there a couple of times and it did seem like they had good portion sizes. The rooms were kept very clean, it never smelled like urine which we obviously could not complain about.

I had a decent tour of this community. The community looked nice, everything appeared to be well maintained. The staff I met was kind, and friendly. My issue was I when I arrived for my tour, the lady that was supposed to give the tour wasn't there. I feel that wasn't very professional, and wasn't the best first impression.

Well, we have had a few little mishaps here and there, but I think everything is okay now. There was a miscommunication with her medication. The facility is low on staff and I think that is part of the problem. Hopefully we have the situation worked out now.