The William James Group

Too much turnover, poor communication, disorganized. Food average, little activities, very old and inactive residents. The staff care, the management is poor.

The facility was very accommodating and easy to move into in an emergency immediate situation. I wish there would be more engagement with the memory care residents. Food quality is ok, but could be improved. I would like to see snacks and water easily available/accessible to memory care patients like they are with the assisted living residents. I also wish the memory care residents had designated time to spend outdoors in a safe space or while being supervised.

Yes, we would recommend the community to other families based on the experience we have had so far.

The staff is friendly however there is high staff turnover and the food is not well prepared. In memory care when the patient was unable to complete daily dressing function the staff was not as attentive. We came in November and the front desk, staff, nurses and directors have changed.

Food is not nourishing and usually almost inedible - the taste and quality is so very bad. Thievery is so common and not even commented upon by management. My Mom has said to me so many times: ‘I feel so violated.’ (From the stealing of even the smallest of her belongings.)

I would tell them that I had a very unpleasant experience at Oaks. I was completely surprised at the treatment after we moved my father in.

Overall our loved one says she loves where she is at Oaks at Cedar Shoals, and that is all she needs. Based on the experience we have had so far, we would recommend this community to other families.

Mom likes the residents and the food. She loves her room. Not happy with the bathroom bc it's not set up for her paralysis on the right side. Maybe if a room like hers but laid out opposite in the bathroom becomes available she could swap rooms. She can't or won't use the bathroom except to shower. I never see the nursing staff in her room. She was stuck on the bedside toilet one time when I got there and had been sitting there for 20 minutes waiting on help.

My apartment is small, there is not enough closet space, and the kitchen is too small. I still have boxes that I can't unpack because I have no space! The Tenants are friendly.I have thing's that have come up missing, and I am ignored when I complain.

The facility needs updating. In memory care, it doesn't seem like our loved one is getting much more care than he did in assisted living at a different community. Yet it's quite a bit more money. They do have a doctor on call, and there's supposed to be a nurse there 24/7, but it just doesn't seem that much different. It seems like they're struggling with staffing, like all places are right now.

My family member is no longer here at Savannah Court of Lake Oconee. Everything was improving as we were leaving with the addition of a new director.

The only thing that really made me mad was I don't think I was told the complete truth about what was going on. She was only here 6 days and they did not give me back any type of refund. They were being evasive when telling me I wouldn't get the money back. Overall not the best experience. The facility is nice and I think it would be fine for someone who needed less care.

Overall the cleanliness of the community could be improved, but all of the staff members for the most part are really friendly and have good communication. We have had some issues - our loved ones belongings have gone missing, and the portion sizes of the meals are a little to small.

The cleanliness stood out to us in the beginning, it was one of the better smelling communities we looked at. The rooms they provide are about average in size, and from our understanding the food seems to be well prepared. However, this community is lacking staff members, they don't seem to have enough for the number of residents there.

We had some problems with this community, it had to do with the cost at the end. They made some mistakes when it came to what we were suppose to pay. The communication wasn't always there, when we would call to ask questions sometimes we would not get direct answers. We were never able to get a hold of the people who ran the place, and at one point we have to reach out to cooperate. From what we could see the care services were good, it seemed like our loved one was being well cared for. This community was kept clean, it was a scale up from a nursing home. We enjoyed working with the staff, we had a good rapport with them. This did have activities for the patients, they were always busy doing something, whether it was listening to music, coloring, working on puzzles or crosswords. We did eat there a couple of times and it did seem like they had good portion sizes. The rooms were kept very clean, it never smelled like urine which we obviously could not complain about.

The staff at Savannah Grand seem competent enough. The sales department over promised and under delivered. They indicated they could care for my mother, who has moderate dementia and sundowners. That turned out not to be the case. Her room was dark and dreary, the painters had spattered paint on the new carpet and bathroom floor, and the toilet leaked around the base and was poorly caulked. The bathroom vanity needed replacing, also. There were not enough outlets in either room. The “activities director” had very few activities and what they did have was poorly attended by residents. I did advise staff there that I would give it 30 days to see if it would work. We took my mother home after only a few weeks. Not the proper placement. We wasted valuable resources. I should have gone with my gut, which told me this was not the place for my mother. [Name removed]

I had a decent tour of this community. The community looked nice, everything appeared to be well maintained. The staff I met was kind, and friendly. My issue was I when I arrived for my tour, the lady that was supposed to give the tour wasn't there. I feel that wasn't very professional, and wasn't the best first impression.

My friend and I had a lovely tour of this community. Everyone was very welcoming and nice. All our questions were answered, and our tour guide was very helpful. The community looked great, they do a good job with the cleanliness. They treated us very respectful and polite. Beautiful Community overall.

The food that they serve could definitely be improved upon. The politeness and kindness of the caregivers could be improved too. It's not really much better than the place I moved from, although I will say that they have a lot more activities here.