The Seasons on Tezel

My mother-in-law is doing good as a resident here. The care is good for her.

Overall I'am pleased with this community. There are some minor concerns I have. but I know he is in good hands here. He is around lovely people, and they truly love and care about him. Nothing can be perfect, but they a good a job for the most part. There are nice activities available through out the day. He does feel like he is at home here. It is a bit expensive, but he is getting good care. He is doing well and I'am satisfied.

We really like the general feel of this facility. When on tours the residents would come along with us and talk about life there...all were positive about their living environment and food quality etc. the only two downsides are the size of the private rooms (much smaller than any other facility) and the fact that this has JUST changed ownership and management so we are not sure if the program will remain at current levels.

At The Landing at Stone Oak the biggest issues we had with them is they seemed to be extremely busy. The day we contacted them to try to get it set up they had a surprise inspection by the state. It took them several days to get the paper work to get him in. He was only in this facility 4 days and passed away. We got a final bill and thought we had paid it all in full. It said we owed a community fee that was supposed to be waived. They did end up correcting that. The staff was very nice to us and negotiated with us since we were only there 4 days. The facility had a nice family area. His room was right by a nice area with sofas and chairs. The staff was all very pleasant with all the ends and outs. It was very secure and a very nice facility. A lot of the residents were very friendly. Some of them would come by and sit with us and were so nice. Overall it was a good experience in the short time he was there.

This is my mothers 3rd facility. The Landing has been a solid 4.5 out of 5. It is very clean overall and the individual rooms are very well kept. The staff is attentive and responsive. Like most healthcare businesses, there is a learning curve and I feel they are making a solid effort to provide great care as the days go by. Yes, communication is a 2 way street and I have found that the squeaky wheel gets the oil. The food is good, the care is consistent , and the building and grounds are top notch. These are hard working people that are providing a service that is incredibly important to the families that pay the bills .I appreciate their efforts.

We came in to The Landing at Stone Oak in a bit of an urgent emergency. Based on that initial experience I do think it would be good if they took the time with families that are new to this experience to check in with us, update us on how things are going, proactively seek out our feedback, etc., would be very helpful. Other than that it has been a really good overall experience with The Landing at Stone Oak . My mother is getting very good care there.

This is one of the places I looked while searching for a community for my loved one. This place, it was nice. The staff seemed friendly and it was clean.

My experience with The Landing at Stone Oak has been pretty good. My mom is in the memory care unit. The staff is very friendly and caring. They have 24 hour nurses available on staff. There's one aide there, Cassandra, that I absolutely love. One issue is the food. I feel they could do better in that department. Another issue that we have is In the memory care unit, they have a number of residents that yell out, some yell curse words, and other offensive things, which upsets my mom and other residents. That makes for a bad experience for the other residents. I would like to see something done about this. Besides those two things, I'm pleased with their services.

There care here has been very good overall, aside from one incident we had. The staff and caregivers all have a very positive and caring attitude and outlook, and treat the residents very well. The facility itself is always very clean and nice looking. One aspect I particularly like is that there is an enclosed central courtyard area that all of the buildings open out to, so that the memory care patients have a safe place to go outside. The only issues we've run into was that there was a miscommunication about my father receiving physical therapy for an arm injury. We were under the impression that he was receiving therapy, as was the director, but the nurses caring for him said they had never received those instructions. The director apologized profusely and went out of her way to figure out where the breakdown in communication occured.

We toured this community when looking for my mom. The first thing we noticed was the exterior of the building. It reminded us of a prison, with a very small area out front and fences surrounding the premises. When we got inside it was very beautiful. The staff was very friendly as well. We did not choose The Seasons because the amount of space they offered was not enough.

Staff is friendly and helpful. Staffing ratio good most of the time. There is no true housekeeping service/s. Staff sweep and or mop the floor/s as needed. The house is new, August 2013, and does not seem to smell bad. No nurse call buttons in the bathrooms and or bedrooms. Bathroom is often without toilet paper and or paper towels. Personal laundry was not been done the first week. Roommate also has dementia and continually moves my husband's clothes to his closet. Roommate can become defensive so clothing has to be check daily. Meals are fair - hot foods are often cold. I have not seen a menu but seems to repeat weekly.

Their night nurse needs to take a people handling course. Their activities Director is fabulous. I am very happy with the Hospice group.

The Landing, was awful, it smelled awful, the representative was really nice but her appearance was very distracting. She told us stories including resident's names, which I was concerned about. We didn't feel she was forthcoming about her answers.

I think The Landing is a very nice place, and I wouldn't hesitate to recommend it to anyone else who is looking. That being said, it is a newer facility and they are obviously still working things out in terms of coordination and care. The staff are all very good, and very nice to the residents, I've never heard a cross word from anyone. However, I've had problems with their communication and consistency of care. The communication between the shifts and the different types of care staff just doesn't seem to be there, if you have any special requests or instructions you have to re-tell them to each person who works with your loved one. Requests that I have made very clear still aren't carried out very consistently, I requested more daily bathing and shaving assistance for my loved one, but sometimes when I visit it's obvious that it has been a few days. They are a new facility, and I know they are working hard on improving themselves, and I have high hopes for them for the future.

This is likely one of the hardest decisions you have to make for your loved one. I thought we found the right place for mom but in the end I wish I could rewind and not have put her here. We moved her in shortly after the new building was open. It started out good but went downhill in all areas. Staff changes continually especially the ones your hopeful will care for your loved one with care and understanding. The first couple of months we thought the environment was one of understanding what the residents are going through but as time went on it became more and more apparent they don't. Did I bring up things along the way - Yes but change would happen for a week and then go back. We came to see and believe the atmosphere is if the residents stay in their room all the better and that's not what we want for our mom. Everyone has to make the choice they believe is right for their loved one and I have to live with the fact that I started mom here but she is now in a home we're happy with.

Do not send anyone to them in 3 months my mother ended up in the ER more times than I can count. The first week she was there 3 times and many more. The hospice nurse said she was being over medicated. They lost over half her clothes and linens. She didn't even have a call button in her room. She lost 30 pounds in three months. I took her out of there and put her in an in home heath facility where she is thriving. When she was at the Landing I would go see her at least three times a week and my sister 1 to 2 times a week. What could have happened to my mother if we hadn't been going that often. So please do not recommend them to anyone!

I would tell others looking into the Landing at Stone Oak to make sure you visit frequently. Make sure you reserve 3K additional funds to pay for somebody to care for them because these facilities are short staffed, don't answer the resident in a timely fashion, and the disabled sit in their soiled diapers for hours.

My mother was getting excellent care in the beginning(2019). After almost a year and before Covid the quality of care declined. My mother was not getting needed meds and care. Her walker has disappeared 3 times now. I have had to contact the owner regarding issues on average every 6 months. The newest problem delayed feeding of residents. The other problems still exist and the owner always says she is aware, but clearly addressing and fixing the problems is not a priority. The monthly fee is average and was ok as long as the care was being provided. Now that the care is not being provided because they are obviously short staffed, I wonder if my mother and other residents are safe. I am no longer pleased with the care provided..my mother's fall risk has increased as a cane is not safe, but her walker has disappeared again and staff, mgmt and owner don't seems too concerned. Keep looking for a good place for your loved ones. This is not the best place for them.

My loved one was in this home for far too long before I became aware of the numerous problems and violations there. Dehydration of residents was a huge issue. People were kept in Geri chairs all day. Beware of this facility.

My father was at this facility for 8 months. I was not involved with creating the care plan and did not see it until the last month he was a resident. My father had a small stroke and became unable to walk at all but no one changed the care plan. Before he moved in I told them he must have his food cut up and the doctor from rehab said he needed a mechanical diet. They did not cut up his food or provide the prescribed diet. He had major choking incidents because of this. My father was in a wheelchair and was at a high risk of falling. I requested, before he moved in, that he be returned to his room after meals and helped into bed or a chair. They refused and he fell 8 times. They said he could get to his room on his own, which he could, but the doors are kept locked and could not get into his room. He hurt his food kicking the door trying to get in. When I would visit he would be wandering the halls looking for someone to let him in and he would cry when he would see me. He thanked me for rescuing him. They showed no concern for my father's safety and welfare and put his life at risk. They totally ignored me and my request for providing the proper care. Most of the time when I visited, the staff was standing around the front desk talking instead of walking the halls to see who needed help. I would not recommend this facility.