The Seasons on Tezel

We heard good things. We did not have a good outcome. The staff ratio is not adequate enough to provide the care needed. The aides need to be more attentive to the residents needs especially when it comes to hygiene and incontinence. One of the reasons we decided on The Landing is because there was always a nurse on staff in person 24 hours per day,not just on call, to attend to medical needs. However, the medical needs were not attended to in a timely manner.

My mother has been at The Landing at Stone Oak for 14 months and, in the beginning, it appeared the staff was very caring and committed to providing quality care. The food, however, has always been substandard -- high in starch and processed meats. With changes in leadership several months ago, the care began a steep decline. The only time my mother gets a shower is when my sister gives it. We set up a video recorder with audio and found that no evening medications were given on at least two occasions. With the exception of going out for meals, my mother spends all of her time in her room without interaction -- without being invited to activities or receiving the snacks that are supposed to be provided. I could go on and on, but you get the picture. Today, we put down a deposit and are moving her to another facility.