The Seasons on Tezel

My father was at this facility for 8 months. I was not involved with creating the care plan and did not see it until the last month he was a resident. My father had a small stroke and became unable to walk at all but no one changed the care plan. Before he moved in I told them he must have his food cut up and the doctor from rehab said he needed a mechanical diet. They did not cut up his food or provide the prescribed diet. He had major choking incidents because of this. My father was in a wheelchair and was at a high risk of falling. I requested, before he moved in, that he be returned to his room after meals and helped into bed or a chair. They refused and he fell 8 times. They said he could get to his room on his own, which he could, but the doors are kept locked and could not get into his room. He hurt his food kicking the door trying to get in. When I would visit he would be wandering the halls looking for someone to let him in and he would cry when he would see me. He thanked me for rescuing him. They showed no concern for my father's safety and welfare and put his life at risk. They totally ignored me and my request for providing the proper care. Most of the time when I visited, the staff was standing around the front desk talking instead of walking the halls to see who needed help. I would not recommend this facility.

We heard good things. We did not have a good outcome. The staff ratio is not adequate enough to provide the care needed. The aides need to be more attentive to the residents needs especially when it comes to hygiene and incontinence. One of the reasons we decided on The Landing is because there was always a nurse on staff in person 24 hours per day,not just on call, to attend to medical needs. However, the medical needs were not attended to in a timely manner.

My mother has been at The Landing at Stone Oak for 14 months and, in the beginning, it appeared the staff was very caring and committed to providing quality care. The food, however, has always been substandard -- high in starch and processed meats. With changes in leadership several months ago, the care began a steep decline. The only time my mother gets a shower is when my sister gives it. We set up a video recorder with audio and found that no evening medications were given on at least two occasions. With the exception of going out for meals, my mother spends all of her time in her room without interaction -- without being invited to activities or receiving the snacks that are supposed to be provided. I could go on and on, but you get the picture. Today, we put down a deposit and are moving her to another facility.