The Pavilion Senior Living

Last year when my mother was there they had some staffing struggles which made my mother's time there more difficult that I had hoped. If your loved one is not QUITE independent, this may not be the best fit.

I would give them a 3. Waiting to get dad in memory care (waiting on the room to get finished). And he has walked off 3 times. Everything turned out good but I will be relieved when he gets in memory care. They have very nice people working there. But I feel there should be more staff. They have same staff to patient ratio as other places we checked out. I do feel all assisted living places should have more staff. They are working on getting dad into memory care but due to construction they just haven't been able to place him yet. Hopefully end of this week or next week he will get in. I do know they are watching him more closely so he won't walk off. I do feel they keep the rooms clean and do have things for residents to do. I just feel more staff is needed. And all the places we toured should have more staff.

The four top adm staff rated as 2. Other staff marginal. Higher turnover in lower level employees. Newer hires trained by existing workers rather than management. Mealtimes sometime delayed as much as an hour. Inadequate number of employees to meet the need. Inadequate cleanliness - 3 UTI's in 5 months. Wet pants often due to untimeliness. Sometime staff not on duty at night as promised. Etc

With the overall experience so far PT over medicated. The floor of the community is dirty, but the staff members are very helpful. When it comes to the care services they could use the training. The meals tend to be overcooked, but the activities are good. For the value for cost, it is good overall.

We were able to do an in person tour and the community did seem very nice, but we were only able to get a small tour since there were still limitations set in place. We also did not see to many people around the community.

My husband is doing good living in this community. I am happy with the staff communication, friendliness, and the good care my husband gets from them. He says the meals that he eats is alright. Overall he is comfortable and I picked them because the community is close to my home.

The community is almost brand new and the rooms are very nice. My loved one is enjoying the food. They have an amazing chef and the food is excellent. The activities center is wonderful. They take them on outings and are very attentive. The community has an in house beauty salon. The community needs a follow up process for difficult situations and the staff should be held accountable for mistakes and lack of communication.

We were searching for an assisted living facility for a loved one. We met with [name removed]. She was professional and seemed trustworthy. She agreed to hold a $1500 check for the deposit on the room while we made up our minds and searched for a facility that took our loved one's insurance. She said she could hold it until Friday and as long as we called her the day before, she could refund the check considering our loved one was searching for a facility that took her insurance. We didn't sign any paperwork, but we had a verbal agreement. I called on Tues - [name removed] wasn't in. I called on Wed - [name removed] wasn't in. I called on Thursday - [name removed] wasn't in. Each one of those days, we left messages stating we were going with a different facility that took our loved one's insurance, so please do not cash the check. [name removed] cashed the check. No one told us. We finally reached [name removed] the following monday and she said: "That is a non-refundable move-in fee. You signed paperwork to that effect. And you're not getting