The Pavilion Senior Living

We're very pleased with how things have gone with The Waterford in Smyrna! It's a very nice looking place, very clean, and the staff have all been very friendly and caring. We were in a real time crunch to get my loved one moved in, and the people here moved heaven and earth to help us get her in on time. They are definitely worth a look if you are looking into assisted living for a loved one!

My mom has been at the Waterford in Smyrna for a week. So far she seems happy to have her own place again and the staff has been really heplful. She seems to be learning her way around. Am very satisfied at this point.

At The Waterford in Smyrna I would like to see them increase the number of activities that are available. Also the medical staff need to be better about giving out the medications required of the residents. I have had several issues with this.

With the overall experience so far PT over medicated. The floor of the community is dirty, but the staff members are very helpful. When it comes to the care services they could use the training. The meals tend to be overcooked, but the activities are good. For the value for cost, it is good overall.

We were able to do an in person tour and the community did seem very nice, but we were only able to get a small tour since there were still limitations set in place. We also did not see to many people around the community.

My husband is doing good living in this community. I am happy with the staff communication, friendliness, and the good care my husband gets from them. He says the meals that he eats is alright. Overall he is comfortable and I picked them because the community is close to my home.

The community is almost brand new and the rooms are very nice. My loved one is enjoying the food. They have an amazing chef and the food is excellent. The activities center is wonderful. They take them on outings and are very attentive. The community has an in house beauty salon. The community needs a follow up process for difficult situations and the staff should be held accountable for mistakes and lack of communication.

We were searching for an assisted living facility for a loved one. We met with [name removed]. She was professional and seemed trustworthy. She agreed to hold a $1500 check for the deposit on the room while we made up our minds and searched for a facility that took our loved one's insurance. She said she could hold it until Friday and as long as we called her the day before, she could refund the check considering our loved one was searching for a facility that took her insurance. We didn't sign any paperwork, but we had a verbal agreement. I called on Tues - [name removed] wasn't in. I called on Wed - [name removed] wasn't in. I called on Thursday - [name removed] wasn't in. Each one of those days, we left messages stating we were going with a different facility that took our loved one's insurance, so please do not cash the check. [name removed] cashed the check. No one told us. We finally reached [name removed] the following monday and she said: "That is a non-refundable move-in fee. You signed paperwork to that effect. And you're not getting