The Blake by QSL Management

There has been issues with the weekly apartment cleaning. All in all my family is happy there and I would recommend

I was referred to Laurel Grove through a friend. I looked up the facility on line and decided to schedule a tour. Immediately, after hitting the submit button I was receiving a phone call back. I was very surprised ??, at the quick response. The conversation was very professional, and customer service driven. I was inspired by the high standards set forth by this facility that is vested into the residents care and engagement.

We picked this community because of the friendly staff and it's cost effective. I would recommend to others.

The staff and community members are very kind and helpful while transitioning in and out of the facility. They truly went above and beyond in helping us keep an eye on our father during the early stages of dementia, until he needed more care!

Everybody is very courteous and respectful of every everybody and they look out for everybody, all in a good way. They've been great. I would recommend this facility to others.

It's very nice and upscale. Staff and residents are welcoming and very friendly. They always have something going on to entertain the guest. The apartments are very nice and spacious. We picked this community because it's central location to family that live in the area.Very nice and welcomingHad all the levels of care that we were interested in (independent, assisted, memory care)Large/spacious living areas.Beautiful grounds and very well maintained.

This community checked off everything on my list for my uncle. We were overwhelmed with looking for a community for him but were so amazed with everything they had to offer. From the signature programming to the different options of food, to the loving staff we saw, it put my mind at ease.

I found this community, The Fairmont, to be a very welcoming establishment. Their employees are very pleasant, knowledgeable, and helpful. The food was commendable and food choices pleasant. The Fairmont's location is convenient and the grounds well cared for.

I enjoy where I am the food is ok an I love our activities the staff is welcoming a the ppl here are amazing I enjoy living here we always have something to do. The management is wonderful they always there to help.

A great place to stay I love it here an I’m glad I made the right choice. We have fun the food is amazing I have reliable transportation whenever I need it. The staff is wonderful a nice a they will help you at anytime no matter what it is. THIS IS HOME

I love my home it is a wonderful place to stay an everyone is friendly. We go on trips an do fun activities I always have something to do I’m never bored I wouldn’t have it any other way. I have transportation when ever I need it.

The Fairmont is a wonderful community and is located in a great area. The Fairmont's employees are always pleasant and helpful. Their food is delicious and food selections are great. The activities that they plan for the residents, especially at all the holidays throughout the year are exceptional.

Holiday Lighthouse Pointe services excels all others!!! Each staff member works together as a team; to ensure that they provide top of the line quality services. I looked at each high end community and I am so happy to say that I finally found my home. Also, I know that I will be taken excellent care of from head to toe! Please do not hesitate to join our community? You will be so glad that you did!!!! Oh, and wait til you meet “Queen!” My special name for [name removed]!

It was nice good people and fairly priced. We picked this community beacause of the price and quality.

The staff is very helpful and friendly. They are very good about communicating with the family about your loved one, and you can call and ask about them any time. The move-in process is smooth, but be ready to produce documents like Medicaid info, living will, driver's license, etc. The meals are very good. I would highly recommend The Blake at Kingsport to others.

Everyone has been very nice. The meal time dishes (glasses, cups, cutlery, flat ware, etc.) could be cleaner. The guy who was in charge left at the end of November. No telling how things are going to go.

My experience has been all 5s, except value for cost. It is a high end facility, and the cost reflects that. However they have the same staffing challenges as everyone else in the field. Housekeeping and bathing/ changing 90 somethings are not upwardly mobile occupations, so attracting superlative staff is not easy. They do a good job with the available talent pool though. The food is outstanding! The biggest problem my mom has with the facility is that it is noisy. The bathroom vent fan and room HVAC are more Holiday Inn than Crowne Plaza quality. For [fee removed] monthly, it could be better.

My mom definitely likes the activities and the people that she has [name removed] and it is also very clean. Based on the experience we have had so far, we would recommend New Haven at Little River community to other families

My mom is a resident at Holiday The Fairmont and everything has been great for her at this facility so far. The staff, housekeeping, etc have all been good, pleasant people. The contractors who help with some assistance referred by the Fairmont have also been excellent. The local pharmacy is outstanding with service, as well. My mom has been very impressed with the meals. The activities are good, but mom has mentioned that her old place had offered more. We would recommend Holiday The Fairmont for Independent Living.

I really like it here. Bathrooms in hall need more attention. I'm not really into the activities which is my fault, not [name removed]. The food for me has taken a downward turn in some cases. Servers need some guidance. If they drag their feet at breakfast and lunch they don't have to return to cleaning rooms too quickly. Then they complain about work load. Servers need some supervision and ideas. I would recommend Ashley Park to anyone and am fortunate to have found it. Everyone has been super nice and accommodating. I love [name removed].