Tarantino Properties, Inc

The staff are great and respond to questions and concerns quickly. I do think they are short staffed. As far as the facility, they have a calendar of activities but few participate so often my parent won't go or they don't have anyone to lead the event. The food is just okay most days and don't always have condiments available. No choice in meals. Everyone eats the same thing.

The housekeeping staff does pretty well. Though clothes do get mixed up quite often during the laundry process. There has been a recent sale and management change, so things may get better or worse. Staff turnover is very high. They do let me know about changes in treatment, but after a year, have still not gotten to some critical appointments that need to happen. I would like to see more provision for residents to get snacks and food for themselves or with the help of visitors, but that may be an unrealistic request. I would generally say that they are understaffed and staff can be short with residents. They are unwilling to help residents with some basic needs like getting things that a resident is unable to access on their own due to lack of mobility. They have scheduled activities, but it would be better if residents had things to do on a daily basis other than sit in a common area with a tv. All in all, it's okay.

There was a fire. We were there. We helped evacuate the residents. It was cold, but they had to wait outside. Staff found tablecloths to cover some of the residents. They were given cold cans of sprite. When the families were informed of the fire, they were told the residents were given warm blankets and coffee. This did not happen.

Cleanliness- seems to be clean but dingy. Carpet needs replacing. Friendliness- aides are friendly as is office staff. Some nurses leave much to be desired. It does NO good to call on phone as you can't get a person. Leaving a message is a waste of time. Quality of care-leaves you wondering if you have done the right thing. He doesn't seem to be showered on schedule. Fingernails are always dirty. Stays in adult underwear/diaper for extended periods. Activities-only know about planting residents in front of the TV. These are memory care residents. Value-we liked this facility for the separate areas for activities, dining, and TV. It was also the cheapest but we liked it best. I am not sure that there is a place for 100% satisfaction. Price is going up 20%. Food-what I have seen looks good but since residents don't have knives to cut food, they pick it up with fingers if a fork won't cut it. If bread gets too browned, it gets served anyway. Ice cream gets put out while dinner plate is still quite full which causes one of two things: it melts or they quit the food for the ice cream!

Based on the experience we have had so far, there is always room for improvement.

Meals are okay but service is lacking. Very unorganized, wait time for food after placing an order is usually 40 minutes. Most days it will be 15 to 20 minutes before they even take your order. Not truly Independent Living. Many of the residents need assistance, have their own caregivers or family to assist. Lots of staff turnover.

Our family had an in person tour with Greenfield Reflections and overall the tour experience was good but the community was just to small for our loved one and did not have the amenities we were looking for

We toured Falls River Villages when searching for an Assisted Living facility for our loved one. The facility and tour were okay. The cleanliness and friendliness seemed okay. However, I just knew it wasn't the right fit for my loved one. We decided to continue with our search.

My loved one is a resident at Greenfield Senior Living of Spotsylvania and it's been okay. The nursing supervisor is rather stand-offish and difficult to get information from. Some of the staff are friendly and helpful, others are not. They appear to be very bothered by my loved one asking for anything. On the plus side, it's a small facility and the lead staff know all of the residents by name. The public areas are clean. The bathrooms are clean. The meals are not great, but adequate. I have never used another long-term care facility, so I have no real comparison but this one seems okay. They are in turmoil because they have just changed ownership, so some of these things may improve.

My Father would be alive today if he hadn't fallen on that hard floor 3 times. Hitting his head at least one time with a knot resulting. The meals prepared were terrible. Very unprofessional. My father went to rehab, and right before his release, the social worker told me Kirby Gate informed them that my Father was not allowed to return there. I scrambled to find a place for my dad. I was able to get his personals out before the end of that month, and I asked them for a refund for the remaining time, they never replied, therefore they stole money from me. Unfortunately, my Father passed away on [date removed]. Kirby Point is a horrible facility for Dementia patients.

Most of the staff was very helpful....I felt they were understaffed though. The room was very clean, but I felt that bedding was not changed as often as it should have been. So, I would take care of that myself. Communication was fair. We were notified when there were issues, but they were inconsistent as to which family member they would call. Sometimes calling my sister, who lives out of state, and the time difference there delayed one of us locally having the info needing attention. The meals were good. This is a decent facility for a reasonable price. One very frustrating issue that kept occurring was the loss of clothing items. We grew to accept the situation and were thankful that at least there were clean clothes for my mom, even though they weren't always hers. They lost her wheelchair that was never located. We ended up having a wheelchair for her, but it wasn't what we had arranged for her. The replacement they offered wasn't as nice...heavy, difficult to fold. Frustrating situation.

The actual care was fine - Dad's room was kept clean and he was kept clean, and they reported his cellulitis and got him to the hospital quickly. But the business side of the community is horrible. The nurses and caretakers were great, I have no complaints about them, but the administration is a nightmare. First; they tried to bill me [amount removed] more than the lease said and the excuse was "oh we never read the lease." Then, I was promised in writing by text message that first month would be pro-rated - nope, failed to honor that. My dad was treated quite well, but I was treated extremely poorly as the payer on this bill. I felt like they made every effort to effectively steal money by trying to charge me [amount removed] more, by going back on their word about pro-rating, and then by terminating the lease but still expecting me to pay. I had a horrendous experience with this facility.

Some of the caregivers are really good, and others are not. My loved one likes the food. Activities have improved and she goes above and beyond, to get the residents engaged. It's a close location. They need to improve on, their customer services skills, and being more welcoming when people walk in.

The caregivers there are incredible yet understaffed. Often forced to work double shifts and it's tough to keep the good ones. Comfortable downstairs where the expensive units are but upstairs in the low rent district, it's.hot as heck in the hallways and within the seniors apartments. We all know how hot it gets in Houston. When touring, be sure to go upstairs. Again, the caregivers are phenomenal!!

It's a nice place overall. They take good care of my loved one. But the food has not been good at all. They told me it would be good, home cooked meals. But everything is deep fried, and they serve lunch leftovers at dinner. They also think cabbage and potatoes is a whole meal. For as much as we're paying, they should have better food.

Food is big concern. Not enough they run out of meals. Lack proper protein. Very understaffed for the last year. . Poor craft activities even though they have a director. Staff complaints of low wages and not enough help. But with all these issues they raised the rent again. Maintenance is poor , lights out in parking lot for a year. Very dangerous. The saving grace is the the residents take care of one another and front desk employees are wonderful. I believe all this will be rectified with proper staffing..

At this time, my loved one is not very happy at the facility. They often complains about the evening staff and the decline in the quality of food/meals. They say that a lot of staff that were there in October are now gone.

We toured with The Pointe at Kirby Gate. Unfortunately they would not take my loved one because she has a colostomy bag and they cannot handle that type of care.

Our family had an in person tour and it was a nice tour but from what we saw we just new this was not going to be the best place for our loved one

Memory care is understaffed, no or little stimulation or activities for memory care residents. Most staff spends their time on their phone and there is very high rotation. Don’t do laundry very often. And yes there was a scabies outbreak.