Tarantino Properties, Inc

Memory care is understaffed, no or little stimulation or activities for memory care residents. Most staff spends their time on their phone and there is very high rotation. Don’t do laundry very often. And yes there was a scabies outbreak.

Harbison seemed a bit dirty and the manager was unprofessional. Harbison had a resident "escape" the facility the weekend before we visited so we felt like it was definitely not secure. Also a resident had fallen and split his head open the night before we visited and was sitting in a wheelchair with a black eye when we toured. Another resident was crying and distraught and the manager wrote it off saying she complained often. She didn't comfort her. Not a good look.

At first my loved one had a lot of unhappy things to say. She felt the staff talked to the residents like children and bossed them around instead of speaking to them as adults. She doesn't say that so much lately, so I think that has calmed down a bit. Recently a lot of staff have resigned - the director, maintenance man, head nurse, the admissions lady. I'm hoping things will improve with the new director. My loved one says the food is really difficult to eat - it's often too hard to chew, and sometimes unrecognizable. But the new director is nice and wiling to speak with me. So we're hoping things will get better with the new new director. And my loved one's nursing care has been great throughout.

This is our first experience with assisted living, so we don't have much to compare it to. We have had ups and downs during the adjustment period. The food is not very good at all in my opinion and my loved ones. The staff is super friendly, everyone is so sweet, but the wait time when you need things is long at times. Sometimes it starts to improve and then it goes back to being longer wait times.

The value ws higher. The quality of foood, was less than what I saw at other places. The location was further away, and they did not have washers/dryers in the units.

I thought Harbison Shores was a nice community. The environment felt less busy and less engaging than other places we looked at and than was our preference for our loved one. But It was calm and peaceful.

We were hoping our loved one wouldn't be in the locked memory care side, but we didn't have a choice once she ran on her first day there. She speaks really well and only has short-term memory loss, so she doesn't quite fit in with the other memory care residents. I wish every now and then they'd let her go over to the brighter assisted living side. I wish she had more things to do in memory care, and that it wasn't so dark. They are fixing it up though. They had put new carpet in the halls the other day. I think she's safe and they don't allow anything bad to happen to her. I just wish they could get through to her to get her to shower and things more, although we struggled with that too when she was with us. But with time, she seems to be adjusting. They have some new staff members that are great. One of the administrators is really nice, and she always asks my father how he's doing when he comes to visit my mom, which he appreciates.

If management did not change so often it would be better.

The care services change frequently, staff turnover rate is frequently, activities are good, and the residents are friendly. The meals vary from tasteful to tasteless. Overall, the price is reasonable compared to other facilities. Elevator stays out so look for an apartment downstairs if needed. The courtyards are nice but they need each corridor painted different colors to help new residents find their way around. Community room where most gatherings are held, needs better ventilation to prevent COVID outbreaks.

The apartment itself was really perfect. But I think as a result of Covid, and also they had a freeze where a lot of their pipes froze, and also they had a change in ownership - there were some challenges, and the, amenities weren’t as good. My family member never liked the food and wouldn’t eat it. The on-site beauty shop she had been using was closed when the ceiling crashed down on it during the freeze. It was also a long walk to the dog park area that they required you to take your dog to do its business, and the area wasn’t maintained. People didn't pick up after their dogs, and the garbage cans were always full. Also, if your room wasn't on the inside of the courtyard, the view just overlooked the parking lot, which wasn’t great.

I am very disappointed with the care that my mother is getting from this facility. The staff are very friendly, courteous and sweet. I put her there to be taken care of. From day one we have had issues & then they sold the facility to a new owner. That was another adjustment that had to be made. I am considering taking my mother out of here & keeping her at home within the next few months. I recently checked her bottom when I visited her; it was red & she was starting to get bed sores. I put a list of 10 checkpoints in her room for the attendants to check & I haven't seen them check any of them. They're supposed to take her down for every meal to the dining area & I've noticed only about 50% of the time they do that. Assisted Living means just that assisting a person & we are paying extra money for her to have some special care. I would highly recommend asking lots of questions & going at different times of the day evening night & weekends especially.

I do not feel like this community was very responsive to my loved one while she was in this community. My loved one was very sick and I was trying to get a hold of her and they kept telling me that my loved one was okay. She was not okay and needed to see a doctor. In the beginning I felt like they were very friendly but after move in I feel like things began to change.

This was a good community it was just that our loved one needed to be in memory care. We did not realize this and my loved one just needed more one on one care. There was nothing wrong with the community at all she just needed that extra assistance and attention.

It's affordable. It's in a good location. I think the management is good. But they didn't have enough staff, and they lost their activities director. I think it's a good value, but I do think they need to add more activities for the residents.

At the moment Harbison Shores is badly understaffed especially at night which results in a lack of communication with the families.

The facility is okay just did not get that right feeling that we were looking for for my loved one.

This community is not as high class as my loved one was looking for. We toured and I was somewhat unimpressed. It was clean but it was more institutional looking. There were crosses everywhere and not everyone is for crosses and it was somewhat offensive. Seemed to be more budget friendly.

Little pricey. [fee removed] plus additional fees for level of care. room is not furnished. They seemed to miss a scheduled call as well.

Good Visit just did not get a warm home feeling with employees and did not like the ration of resident to attendant.

We virtually toured this community. The staff was very friendly and shared a lot of great information. They followed up with us also. We were not able to do a regular tour due to covid.