Tarantino Properties, Inc

I had a pretty nice tour of this community. The experience was a pleasant one.

My mother in law is doing pretty well at the Brookdale Willowbrook. I would recommend this specific location because it is clean and everyone seems to be very friendly. My children have stayed there and had meals and they said the food was good. Move in went well, but I felt that they were a little pushy ion the date.

Commodes should be tall. The kitchen cupboards are warped. The upper kitchen cupboards are way too high and not usable without a very high step stool which is dangerous and my mother should not be using. No sink stopper. She rates the food as fair so far. At our initial visit, we were told about the van and running errands. We were led to believe that this was a service provided by the estates. At no time were we informed that it was an additional expense to have the van take a resident on an errand. My mother states that the beauty shop is not clean.

I think they have been fair. One of the challenges, is that a lot of these places do a great sales pitch, but they don't always follow through with everything. I have heard a lot of people complain about the response time to a call bell, I know one gentleman said he waited fifteen minutes before he went looking for someone. They said they would try to encourage participation, and assign someone to help show them around, that has not happened. I was not happy with the activities director, he seems more appropriate for young children. My advice would be, when the salesperson tells you they can do something, check with the administrator, and the activities director to make sure they really can do whatever it is.

So far it seems fine. The only issue is that sometimes in the hall it smells like urine. They need to do a better job at cleaning it. Overall, It has been an okay experience.

2/7/15 - Met with [removed] to tour the facility. 1 BR was adequate. Does not have 24 hr. nursing, but has on-call nursing.

Things have gone fairly well with Lewisville Estates. It is a nice looking place, and the staff are friendly and very responsive. However, I feel like they could stand to have a few more people on hand, they seem a bit understaffed to me.

My loved one has fallen – and they chose to send my loved one by ambulance twice – and I don’t think that was necessary – I think there should be judgment. I’ve been there when my loved one was eating and the food looks okay. The public relation person when we first went there was awesome, but there has been turn over in administration and nursing staff.

This was a very nice looking community, and we were looking forward to our loved one spending time here, but unfortunately that was not how the situation worked out. We were very upfront with them about the high degree of care our loved one required, and they said it would not be a problem and after their assessment said he would be fine for the community. And then after only a short time they told us he was not appropriate for the community and that he needed to be moved elsewhere. It was a nice looking place, and the residents all seemed happy, but it was stressful, and waste of both time and money, to have to move him so many times in short succession. My biggest advice to other families would be to be very sure your loved one is at the appropriate care level, and not take a communities word for it.

Solterra Senior Living has very friendly staff & an excellent Director. Their food is excellent & the dining room is very pleasant & always well decorated. My only complaint is that there is only 1 R.N. on staff during the day & no LPN's. They use Med Techs to care for their assisted living & memory care residents. We had to move my diabetic mother out of their facility so that she could receive higher quality care for her diabetes.

Lewisville Estates assisted living building could use a little more direction. It seems that my mom started living here at a time they had a major movement with management. This might have been a little to abrupt. One day I am talking to the director and the next day she is gone and someone new is in. I am not sure at this point my opinion of the new director because my mother was supposed to have a medical supply ordered and it has been weeks. We have checked several times with the new director and she keeps saying she will check on it. With no surprise this never happens. When we originally signed we were told they would waive a transf fee if my mom moves to the independent living side and she is to get a parking spot assigned. I have paid two months rent so far and have not heard on either issues. The place is clean and the activities director is very peppy. The do seem to really encourage the residents to get out of the apt and be active. So on an activities level I believe they are pretty good. As far as care, I am not sure how to rate them because they put my mom on a level 2 care (meds and stand by assist showers) and all she has been getting is meds, so appears I am paying for more than she is using. The staff is very friendly and do treat her well. Over all, I find it bearable. Is there anything better out there? I am not sure.

Mom has been living at Solterra since 2/7/12. Lately, their rates have skyrocketed and the facility needs updating, upgrading and renovation.

The food service was slow. Activities were good.

I selected this property for my Mom because I liked the community and the size/condition of the apartment. I felt it was a good value. She has only been there a short time, but it has not lived up to our expectations. The sales team was great, but all of those promises were forgotten once she moved in. I have had to contact the office several times (i.e. maintnance, incorrect billings, dirty walkways) and my Mom has only lived there for a short time. Often, I have had to contact the office several times regarding the same thing due to lack of follow-up. We are constantly being given different information on the meal plan, which is very confusing to seniors. This has not been the carefree environment I expected for my Mom.

The whole point was to get my dad socailizing and everybody was so nice and they were all excited to make it work. They were supposed to have an ambassador that would be his best friend and go around with him...they were with him for one meal. The first day he was there he was ready to leave and I had to take the next day off of work to persuade him to come back. They made all of these promises about what they were going to do and I haven't seen anything, or any of the sales people, since then. Now we're paying for personalized care, basically we're paying for an ambassador now, but they come and pick him up and take him to meals and activities. Once you move in there you are truly on your own, I realize it's independent living but they sell it as "we're all about friendliness an dmaking sure everything's okay and you'll have an ambassador" but it did not work out that way.

Everything's going just fine right now

Heated pool and spa. Weekday meals, with wknd meal pkg. Across from Willowbrook mall.

first to see; thought 2br/2b was ok space..no outside access from individual apt; neg - specific dining hours

This one has a lease, and all the meals are not included.

Older facility, clean but definitely showing some wear and tear. Quite, smaller total residents then Emeritus and Sunrise. Nice room layouts.