Sunrise Senior Living

In general, everybody was very friendly and helpful, except for one wellness nurse who needs to take some lessons in compassion and interactions with humans. There were some blips in continuity -one staff member told me one thing about handling of a lab, and the wellness nurse got snippy with me and told me otherwise. She also treated me with insensitivity when I came into the facility after my loved one passed away. In looking for care for my loved one, I was led to believe it was different than what it actually was. Whether nursing home vs assisted living vs memory care, I kind of envisioned it to be a lot more hands on than it was, especially after the conversation I had with Sunrise about the level of care my loved one required. I did understand that unless someone was there 24/7, certain things couldn't be avoided, and there's only a certain number of staff in ratio to the residents. But I was led to believe it would be more individualized attention, especially in memory care with the extra surveillance needed. I believe my loved one had more falls due to lack of individualized attention. My loved one would wake in the night, and it was almost like they had never dealt with such a thing before. I was caught off guard by some of the challenges they were running into. I would have thought these would be a daily experience for them caring for residents with dementia. On the more positive side, the food looked appetizing and well presented, smelled good, and my loved one happily ate it. She also liked to participate in activities like cooking/baking, and singing.

We chose Sunrise of San Mateo because the person they had at the time answered all of our questions and he walked around himself with the ipad and gave us a tour. She ended up with a corner room that was actually 2 rooms so it was more like an apartment. This community was also very close to our house so she felt more comfortable and we would have been able to visit often if the pandemic hadn't hit. They are a pet friendly community which nice. They did not offer as much as mobility as far as somebody taking her to appointments and things like that so that could have been a little better. She loved the meals that were provided here and she thought the quality was good. In the end she just wanted more privacy so she moved back home. I would definitely recommend to others who are looking.

The communication between the staff and our family was good they kept us informed. Some of the staff was very personable and some were more business-like. If your loved one is vaccinated Then I would recommend this community to others.

It's a beautiful place, kept up beautifully. It was really hard to see any of the amenities. Everything was closed up due to Covid. The staff is great. Whenever you called they gave you an answer, and they always called you back. They were always polite when we spoke to them. I would definitely recommend Sunrise of Wilmington.

I do recommend this community. They are a lot better than what I have seen. Their care taking is better than what we have been used to. The main staff is good, and daily not so good with communication. The higher ups communication is good. They are currently doing bingo, and movie watching during the time of the pandemic for activities.

Through this pandemic, I feel they have done a good job holding things together. The communication between the staff and the families is very good. They keep us updated with any Covid information and info about our loved one. I would recommend this community to others

Our loved one enjoyed the meals at the community, but with the covid restrictions it was hard to really get a good feel of the community. However when we were able to visit the community they really made that pleasant and they were always able to connect us to our loved one.

Great virtual tour from [name removed], who answered all my questions. Sunrise has an opening now, so is a possibility for dad.

We both liked this place. Feels very welcoming an homey. They seem to cater over and above for their clients. Only drawback, apartment is very small.

It's difficult during Covid, as we're not able to visit. But they do allow you to move your loved one in, and also go in when they're returning from the hospital. Very shortly they'll be allowing in-person visits if you're vaccinated. Housekeeping goes in 2-3 times a day to empty trash, and they come in once a week and clean really good. They're improving their dining room, which has been open through Covid times, with two seating times per meal to accommodate social distancing. Our loved one raves about the food, it is excellent. The staff is always very nice. One issue we've had is our loved one had hoped to have a quicker response time when pressing the call button. But we do take into consideration the extra duties and care being provided by the staff due to Covid protocol. Overall it's a good value and a good place. We've been very happy. It was difficult for our loved one to acclimate, but they've done their best to help her get settled, and they're taking good care of her. We don't feel like we have to worry knowing she's well cared for.

Covid has really impacted this community, due to the restrictions they are not allowed to participate in activities, sit in the dining room, or even watch movies and it is not the communities fault.

Covid really did a number on them but they did the best they could and overall did a good job, and the staff members are all very helpful.

So far it has been a great facility. We chose Lakewood Estates because of internal people. They are managing everything as best as they can. I would recommend them to others looking.

It is quite expensive and sometimes we feel that we have to stay on top things, we would like just a little more communication especially during this time with the pandemic.

I would recommend this community to others

Nice place. Happy residents. But way out price range

Overall the management is competent and compassionate. The staff is very good and I would definitely recommend this community to others. I would like the community to use a different hospital in the area. They make everyone feel at home.

My father in law chose this facility because it was close to his home and he was still able to drive, he wanted to stay in that same area. The room sizes here are on the smaller side compared to some of the others that we looked into. Based on what they have said they love all of the people and the food is great, but they do have a high turnover rate. They have a residents dog who walks around the facility and greets people who come in, she is like their mascot. Overall, I would recommend them to others.

Especially during the pandemic, it's nice to know my mother is being cared for. Bedford Court seems to be the safest place in town!