Spring Hills

Pretty much everything has been really good there. The people are nice and the staff is really friendly and helpful and wiling to do anything we ask and the few residents I have met are very nice as well, so I have no complaints about the facility.

I was impressed by what I saw. The memory unit was on the second floor with a figure 8 style hallway. Living units are single and multiple arrangements. Staff was friendly. We met BJ who functions as the single point of interface between the caregiver and the facility. My needs have changed since touring the first 3 facilities. I think I am now interested in memory care and not assisted living for the both of us. Because of this some of the comments about the earlier 3 are no longer valid.

We are so thankful for the amazing staff here at Spring Hills! They have made a true home for my mother. Everyday is special to her and we are at peace knowing that she is in awesome hands with the staff at Spring Hills Mount Vernon.

We are so thankful for the amazing staff here at Spring Hills! They have made a true home for my mother. Everyday is special to her and we are a peace knowing that she is in awesome hands with Spring Hills Mount Vernon.

I'm a new resident at Spring Hills, so far the staff have been so nice to me. I don't have much family here, so everyone has been so helpful. Having the staff here to help me has made this move much easier.

My Mother suffers from the loss of most of her sight and demetia. SpringHills has been a wonderful experience. They are so caring and even with her limitations, she feels safe and is able to have more freedom than she did living with me. I appreciate all they do

The staff & activities are exceptional; prompt responses to questions and/or concerns. When you walk in, the receptionist (s ) greet you as if you are the only visitor of the day. Recommended with enthusiasm

When you walk into the facility, you feel like you just stepped into a hotel. The facility is very clean, well kept and felt more like a community than an assisted living facility. The staff were warm and friendly and we were able to observe several residents participating in the scheduled activities. During our tour two different residents stopped to let us know how much they love living at Spring Hills. This one is definitely on our short list.

Spring Hills is the best place my mother could be. The room she lives in is wonderful, the food they cook is delicious, and there are so many things for her to do throughout the day. I think this place is a wonderful home for loved ones. The care is above and beyond. The care givers really care about the residents. The whole staff wants the best for loved ones. I would recommend this place to anyone!

I recently moved my father to this location. The staff was more than helpful and really went above and beyond to make this experience a great one. From administration to physical move in the team at this facility conducted themselves with the utmost professionalism, enthusiasm and courtesy.

The Memory Care unit upstairs in Spring Hill was just wonderful to my mother. I can not express how much care was given to her. The nurses and aids had so much patience and understanding and new how to handle every situation that came up. The experience really came through. I can not say enough about them. I would have to unfortunately add that the hospice care that Spring Hill recommended to us close to my mother's end was horrible though. If I had it to do over I would not use the hospice care that is provided there - Embracing Hospice. After my mother's passing, I asked to speak to the Manager there about the horrible care they provided and have not heard from them so that was also disappointing. So, Spring Hill is all thumbs up as far as nurses and aids, but stay away from the hospice care. They only got in the way and provided horrible care when we could have used them the most. They should be shut down - period.

They are hands down a five. They change their menu every Friday, and she says it gets better every week, and it started at a really high place. The overall approach and how they deliver exactly what they describe, is great. They are there to make sure that if the residents need care, that is completely assumed, then they move on to the hard work on helping you enjoy life. As opposed to keeping you alive and calling it good enough.

My mother and father have been residents at Spring Hills in Cherry Hill, NJ for a month. Making this transition was the most difficult decision of our lives, Spring Hills is definitely everything that we could have wished for and more. The facility itself is bright, well maintained, and spacious with many of the comforts of home. Mom has always been a wonderful cook, so the quality and presentation of the dining services were very important in making our decision. We were also worried that the medical staff would not be able to handle Dad's pain management, but the trained professionals in the wellness center have provided him with comfort and he is able to live a normal, active life now. Mom is now able to enjoy her husband without being the primary care-taker, and we are thrilled that they are enjoying their new life. They celebrated their 65th anniversary last week, and according to them, "the honeymoon continues!". I couldn't be happier with the wonderful and loving care that is afforded both my parents and all of the community at Spring Hills. Mom and Dad have made many new friends and consider the staff their extended family.

They are doing a good job so far. We are happy with them. Anything that we bring up they address right away. I don't have any complaints or concerns. I would give them five out of five.

I thought that everything went excellent on the tour.  I wasn't able to try any of the food, but the dining area looked good.  They take the people who live here shopping and to Target once a week.  I've seen them out at the supermarket where I shop.  They keep them active.  Food looks great,  staff is attentive, and the reception area as well as the outside is very clean and that's very important. However, I think the price of the community is to high. Overall I think the place is excellent.

Although my Mom has only been a resident for 3 months, we are extremely happy with Spring Hills, and would recommend them to anyone considering staying there or having their loved ones stay there.

Although my Mom has only been a resident for 3 months, we are extremely happy with Spring Hills, and would recommend them to anyone considering staying there or having their loved ones stay there.

I liked it, it seemed like a nice venue . They had a garden there that the residents could tend to. When I asked whether the memory care residents can be with the garden they said that they did allow them to be there. Seemed to be a clean place and the room that she would have been staying in would have been spacious. Had a courtyard type area. Said that the dining area for the memory care wasn't as good as the area for the independent living residents. The staff was generally helpful. The looked like they genuinely cared for the residents. Saw the care that the staff provided for the residents in the dining area and was impressed. The one thing I didn't like was how they weren't up front about the pricing information. They told me one price over the phone and then told me after the assessment for the level of care and told me that it would be $1,200 more for her care.

I have wanted to write a review for a long time but I kept putting it off. I think that it is time to speak about an employee at Spring Hills Mount Vernon (SH) --- Ms. Carolyn Ko, Director of Resident Care. Anyone who is living or has lived with a loved one in dementia understands the stress that constantly increases as that loved one drifts further away. Where do I turn to, where do I go from here, and more importantly, what lies ahead. I needed an anchor, someone to talk to, in short, I needed a “ROCK” to hold on to in order to keep my emotions in check. I found that rock in Carolyn Ko. My wife has been a resident at SH for the last 18 months. In that time Carolyn has been there for me. Listening to my babbling – just listening. Her presence gave me strength. Carolyn has the passion and compassion of her profession. Her counsel has always been straight forward and caring-- and it still is. I remember the times when I was home in the evenings and the phone would ring. This would happen many times; sometimes at 8:00 pm and other times at 9 or 10 PM. I would answer the phone and the voice of Carolyn would come back at me with “Bill, this is Carolyn, what are you doing?” “Nothing” “Well I just left the office, talk to me”. She would then tell me all of my wife’s ups and downs, her setbacks and her accomplishments. She would call constantly. Needless to say that I found my “ROCK”. I remember the night when the phone rang and you guessed it, it was Carolyn however it was a different type of phone call. “Bill, can I drop by for a glass of wine?” --- Sure. That night we talked about what to expect and what I needed to do in preparation for finality. My ROCK talked and I cried. I needed to hear this, I needed to be prepared. I had mentioned my need for more information to Carolyn in the past and she ignored it. She just knew that I was not ready. This night she knew that it was time. Sweet Carolyn sat there talking to me, holding my hand, letting me cry and then she told me that what I was doing was a normal part of the grieving process that it was alright to feel the way I did. She validated what I was saying and feeling. This conversation could not be conducted in her office or over the phone. It had to take place in a comfortable familiar setting – my living room. Her foresight on how to approach this subject and where to conduct it was outstanding. I am now empowered with the tools I need. I have her gift of knowledge. My wife and I just celebrated our 55th year together. How much longer will I have her? Who knows. I do know that I am ready for whatever comes my way. Carolyn made me get ready. She made me get into a comfort zone. She made me stronger. THE WORLD NEEDS MORE CAROLYN Ko’s. Bill Young 10/8/14

We took a tour of Spring Hills and again this was a senior living and Memory Care under the same roof. Very nice place that was once a Hotel that has been converted to Senior Living