Spring Hills

I have wanted to write a review for a long time but I kept putting it off. I think that it is time to speak about an employee at Spring Hills Mount Vernon (SH) --- Ms. Carolyn Ko, Director of Resident Care. Anyone who is living or has lived with a loved one in dementia understands the stress that constantly increases as that loved one drifts further away. Where do I turn to, where do I go from here, and more importantly, what lies ahead. I needed an anchor, someone to talk to, in short, I needed a “ROCK” to hold on to in order to keep my emotions in check. I found that rock in Carolyn Ko. My wife has been a resident at SH for the last 18 months. In that time Carolyn has been there for me. Listening to my babbling – just listening. Her presence gave me strength. Carolyn has the passion and compassion of her profession. Her counsel has always been straight forward and caring-- and it still is. I remember the times when I was home in the evenings and the phone would ring. This would happen many times; sometimes at 8:00 pm and other times at 9 or 10 PM. I would answer the phone and the voice of Carolyn would come back at me with “Bill, this is Carolyn, what are you doing?” “Nothing” “Well I just left the office, talk to me”. She would then tell me all of my wife’s ups and downs, her setbacks and her accomplishments. She would call constantly. Needless to say that I found my “ROCK”. I remember the night when the phone rang and you guessed it, it was Carolyn however it was a different type of phone call. “Bill, can I drop by for a glass of wine?” --- Sure. That night we talked about what to expect and what I needed to do in preparation for finality. My ROCK talked and I cried. I needed to hear this, I needed to be prepared. I had mentioned my need for more information to Carolyn in the past and she ignored it. She just knew that I was not ready. This night she knew that it was time. Sweet Carolyn sat there talking to me, holding my hand, letting me cry and then she told me that what I was doing was a normal part of the grieving process that it was alright to feel the way I did. She validated what I was saying and feeling. This conversation could not be conducted in her office or over the phone. It had to take place in a comfortable familiar setting – my living room. Her foresight on how to approach this subject and where to conduct it was outstanding. I am now empowered with the tools I need. I have her gift of knowledge. My wife and I just celebrated our 55th year together. How much longer will I have her? Who knows. I do know that I am ready for whatever comes my way. Carolyn made me get ready. She made me get into a comfort zone. She made me stronger. THE WORLD NEEDS MORE CAROLYN Ko’s. Bill Young 10/8/14

We took a tour of Spring Hills and again this was a senior living and Memory Care under the same roof. Very nice place that was once a Hotel that has been converted to Senior Living

My friend has been at Spring Hills since Oct.2014. The staff made her very welcome. They even asked about her favorite movies, music or special interest.The studios and one bedroom apts. are lovely. There is a great use of space in the studio apts. The large bathrooms is safe and easy to move around in. There is ample space to have enough furniture to put the residents own"stamp" on his/her apt., a small kitchen area, and a cozy sitting area. The staff plans weekly trips to nearby stores and outings for lunch and other activities. Spring Hills is kept very clean. I have found the staff to very helpful and pleasant. They go beyond just providing services they really care about the residents and their well-being. I recommend that you go to Spring Hills before you make your final choice.

I searched hard to find quality and affordable care for my father. Spring Hills Mount Vernon is just such a place. The staff treat the residents like family and are very attentive to their needs. The facility is clean and inviting. And the dining room menu is full of wonderful choices. If you are looking for a caring and safe environment for your loved one, then look at Spring Hills Mt. Vernon. You won't be disappointed! One grateful daughter

Adrienne here at Spring Hills went above and beyond to make our mother Irene Perri feel welcome in her new home. We can't thank her enough!

It was a wonderful place, staff was friendly and outgoing, lots of little touches to make it feel homey. All of the questions I asked were answered with even more information, very open. Wonderful programs for the residents, who seemed very engaged, I spoke to several of them who were very happy there. Several choices of accommodations available, with views of the gardens and lake.

My husband and I really liked this place for my father. People very friendly especially the person who showed us around her name is: Teri Richardson, MSHS...Since we have tooken the tour my father has "passed" away in Texas. I informer Ms. Teri and she was very kind to send me a card for the passing of my father. Your company is very lucky to have a employee like her.

I think they have done a wonderful job so far. The people have been really good. She is impressed, and she hasn't met anyone that hasn't been friendly there. We don't have any concerns with the food, or anything else really. We would give the facility 100%.

Words cannot express how much we appreciated the great care the Executive Director, Dee, the Director of Resident Care , Amy and all the staff gave our dad and us during a difficult time. The nurses and caregivers were very attentive to our needs. The nurses went above and beyond caring for dad and were compassionate to us. Their staff works hard to care for the residents. We definitely recommend Spring Hills Singing Woods to anyone who needs that extra special care. Jennifer & Debbie

Spring Hills gives caretakers and family peace of mind knowing their loved ones are being given the best care from a professional, caring staff. The facility is spotlessly clean, the food is awesome and, it is obvious, the staff really enjoy their positions and respect the residents. I would not hesitate to recommend Spring Hills to anyone searching for a wonderful place a family member.

Spring Hills Cherry Hill is a very nice place. Nice enough that I almost want to live there myself. Everybody there has been very very nice. I have eaten there twice and the food is fabulous. They are very accommodating to get moms feedback and suit her preferences, even on seemingly little things. My one complaint is with the activities. They do have good activities, but mom specifically asked if she would be able to play bridge with the other residents. That was the one thing she really wanted, and they said yes, apparently not knowing that it takes a lot to learn the game and is not easy to teach seniors that have never played before, so that has not worked out as she hoped and we expected. For the most part though it has been an excellent experience.

It has an upbeat, friendly atmosphere. Very light and airy inside. Everyone is so friendly and helpful; it's like a big family! My mother gets excellent care there.

I'm in love, This is where I would go, they are about to add 20 more units, the only rub is that they only have 1 medicaid bed. Residents were very friendly, they didn't mind me bringing my grandchild, Dad liked the food and he is a picky fellow, depending on your level of care needed it was optional. This community has brought my Mom and Dad gifts, invited them for activities, fed them. Laura the lady that is working with me has called and checked in with me.

Room sizes were satisfactory, We didn't eat, We met the chef, there was a menu that you can order

I have visited Springhills on several occasions with a friend visiting their loved one. I am always pleased with the cleanliness of the facility. They staff always smile and are very friendly. No matter what time I come to visit there is always something going on. Springhills is one of the best facilities that I have been in. Keep up the good work!

We've had a great experience with Spring Hills Hunters Creek. It's a nice looking place, and everyone has been very friendly. I really appreciate how supportive and low-pressure they were during the sales process. I let them know that I was leaving the final decision up to my loved one between a few places we were looking at, and the woman we were working with thought that was great and didn't push at all.

Of all the place for my dad to spend his last year, I rate Spring Hills Assisted Living as top one. Not just a family, but friends, staff was a pleasure and courteous at all times. Adrienne was the best to listen and help me in ways that made me feel comfortable and care for and assisted when needed. She is number one.

Best of 4 facilities we visited. Very pleasant, clean, warm environment. Staff friendly and very accommodating. Food very good. Counselor Adraine Hill is extremely helpful. Gave us excellent advice and made us feel very comfortable. Made a difficult life transition for my mom a very pleasant experience.

Excellent community that caters to the needs of each and every resident.<br />The facility is maintained well and all residents that I met were extremely happy to be there.<br />I will consider Spring Hills Cherry Hill for myself when it is my time for Assisted Living Care.

This was one of our top three when we were searching. We liked it a lot, it was a very nice place. It was clean, and the staff was friendly. This was just a little bigger than the place we chose. It has a few more residents here, and the other place was just a little better of a fit for our loved one.