Spring Arbor Senior Living

I would not recommend sending anyone to the Dominion. First, we paid extra for my father to have the call button since he was an one person assist to help him in the bathroom in the shower. What would a typical older person do if they press the call button that they wear around their neck, and no one comes? people would push the call button again, correct? Well at their senior living facility if you press it a second time, the call button is turned. They also told my father to quit pushing the call button and took it away from him. That is bullshit! Secondly, as I stated earlier, my father was a one person assist. They refused to help him on and off the toilet. They refused to help him take a shower. I honestly believe that putting my father in the dominion contributed to an earlier death. When he was admitted the last time to the hospital, he was diagnosed with malnutrition in dehydration. and where was he living at that time? The Dominion. My father was supposed to start physical therapy within 10 days of the start of his residency, that did not occur. My father was also supposed to be on insulin and blood thinners at his stay at the Dominion. They were not giving him insulin or his blood thinners because I don't know why they could never tell me the reason why he could not get his medicine. The memory care unit at the dominion is a joke, the ones that were in diapers, wet and smelly diapers all day. They were only nice when they knew somebody was around. The first day we moved my father in, my son press the call button. No one came so he gave them a a bad review on Google. The next day I went to go visit my father I get called into the office and got yelled at because of a review that my son put based on his experience with his grandfather at this living senior facility, I'm sure I can go on for another 10 pages, but in my personal experience, this place needs to be shut down.

My friend stayed only one (1) night at the Dominion. Although we didn’t know it at the time, she was beginning to deteriorate badly, both physically as well as mentally. After falling three times her second day there, I was called and told she was being taken to FRM=C; they were afraid she’d broken her hip. The next day, I was called and told she could not return to the Dominion. I’m still waiting for a partial refund of her first month’s rent, more than two months after she left the facility and three weeks after she died.

My loved one was sick with an infection and they sent her out to the ER and they said she had a stomach virus and sent her back to Wickshire. My loved one called me the next day to say she still didn't feel well and was throwing up until the next time and that she needed to go to the hospital again. The girl is going to say that all they can do is send her right back. Long story short it took my mom to continuously throw up and her blood pressure to sky rocket in order to be sent back to the hospital and now she is sick there. More staff and better doctors to check on the patients would be an improvement. They could also have a cleaner facility and cheaper prices for their care.

Did not try to work with patient’s family or Doctor to try and adjust his meds so as to reduce aggression. Gave patient and family 14 day notice, but would not let the patient come back to the facility during those fourteen days unless he had a private paid (by family) caregiver round the clock.

The meals were okay. The staff didn't call me when my father fell two separate times. I had to find that out when I came into his room and found bloody bandages. They were also more interested in eating their food than they were helping patients. This wasn't at meal times. It was just during the day or evening. The head of the ward my family member was in didn't know pertinent information about my family member, nor did the facility nurse. I would not recommend this facility to others. On the face, it appears a nice place. They do not take care of their patients in a caring manner.

virtually everyone was competent and professional, the facility was beautiful and clean, the food was extraordinarily good for a facility, they had multiple activities every day... They also have polished marble floors in the bathroom... even in memory care. In addition, there were no covers or precautions to prevent residents from turning the water on by themselves. After a month of improvement and doing well, my husband fell 4 times in 9 days. His last fall, he never recovered from, and after a hospital stay that required a second brain surgery he came home under hospice care, never walked again and passed four months later. I complained about the floor multiple times and nothing was done, the staff even complained when I brought in a non-slip rug and often removed it... I visited several times before moving him there. The residents were clean and engaged. I thought I was doing what was best for him. If someone didn't have mobility or memory/fall risk issues it may be fine. However; I still believe the bathroom floors are a critical design flaw and safety issue for anyone. The staff knew it was an issue, I was there one evening as they mopped the floor and was warned to be careful and not go into the bathroom because it was slippery... and I am able bodied. His room had premium vinyl flooring... only the bathroom was marble.

I showed up for what their Website described as an “open Wednesday “ I.e. tour without appointment. They had nobody available to do a tour. The (legally mandated) bulletin board in the lobby had a notice from the state indicating they had lost their license in [date removed], reinstated in February. They are not currently taking new patients. They also do not accept Medicaid patients. I assume this is because they cannot meet the requirements. I had checked on this place a year or two ago. Medicare had given them an advisory back then. I’m stunned and confused that “A Place for Mom” gives them such a high rating.

Tremendous turnover, staff is a speedy revolving door. Food is pretty bad, sometimes (no kidding) a hot dog on a piece of white bread. Not the "chef inspired cuisine" in their sales pitch. No RN on staff. They don't respond to calls for help from neck worn transmitter. Executive director is as useless as a box of rocks. Housekeeping is hit or miss, went a month without any housekeeping front the canopy staff in early 2023, high turnover of all staff. They are on their fifth (useless) executive director in two years (no kidding). Two executive directors have been fired in the past year ([dates removed]) one for stealing funding from residents. Please feel free to inquire about this statement with their sales staff. Sadly, I made a mistake placing my loved one in this facility, I thought they would be better, or at least adequate. Unfortunately, new and shiny doesn't mean "good". Don't believe the sales pitch from SRI (lack of) management - the canopy at Walden Woods. STAY AWAY!

My aunt died after being there 1 month. I believe Dominion is directly responsible for her death. Nursing care services were not good. She had multiple falls and UTI's while there. She became septic. They were not providing adequate care. It was a heartbreaking experience.

The Canopy at Duval Station may appear real shiny at first glance but as we all know looks can be deceiving. The very same “memory care” facility that LOST my grandfather months ago recently kicked him out in the middle of the night (without any warning) for exhibiting the characteristics of a typical dementia patient. Their staff member lied about the incident and it wasn’t until the family insisted on seeing video proof that the truth was brought to light. Please, if you are considering trusting The Canopy with the care of your loved one, be very leery and watch for red flags so you don’t have to endure the same heartache my family has.

Think twice about sending your loved one to this facility. The staff don't take good care of the residents and their very rude. I would advise to definitely do research before putting your loved ones in this facility

I work in the industry and HarborChase is one of places I come to see patients. The managers in charge don’t seem to know what’s happening most of the time in their own building. Nursing seems to care but they don’t have enough help. I prefer working in some of the other nearby communities because they run more smoothly and seem to have happier and healthier residents

The administrative staff is extremely slow to process clients' paperwork and ignorant of the clients' needs and status/required support. My mother was still not in the computer after 2 weeks. The PT called about therapy for my mom 2 days after she died. They didn't follow the DNR directive because it "wasn't in the computer" even though it was in the hard copy file. Our family is facing huge hospital bills now. We paid over $[removed]when my mother was admitted. She died 5 days later. We're still waiting for the refund so we can pay the unnecessary/unexpected/unauthorized hospital bills. The director said she would "take care of the refund" when she called to tell me my mother died. It's been 3 months. The staff on the floor is good.

my mother was there (new facility) for a year in the memory care unit. Started off good but ended up in hospital 6 times for UTI 2 of which hospital kept her a week which ended up in rehab facility (all of them are terrible) for over a month. The staff turnover rate was very high. Corp. should of been there to help. Personal items always came up missing & clothing was washed improperly. No one ever answered the phone not even hospitals could get thru. As of [date removed]we took her out even tho they had hired a good mgt person that tried to make things better the nursing staff did what they wanted because they knew they couldn't be fired. Fact. My mother is so much better where she is at & back to herself

They did a good job with explaining, what they thought their services were, which was completely the opposite. They had limited activities for my loved one. There was limited staff to take my loved one, to participate in the activities. They need to do a better job with matching residents with someone, who handle their cognitive needs. The food was horrible, and was often cold. Overall, It was a bad experience.

It wasn't a right fit for my loved one. The food was not good. They did not have cable available in the memory care unit. They promised things and did not follow through. I would not recommend to other families.

1) poor management, Director is useless. High employee turnover. 2) lack of quality care. Issues ignored when brought to staff or Director. Mom ended up hospitalized due to lack of care. 3) Food is atrocious. Elderly with dentures or no teeth being served large, hard Al dente cooked vegetables, unmarinated meats, etc. New place buffet breakfast, choice of eggs by Chef, restaurant menu lunch/dinner, all day menu if miss mealtime. Diced, minced or pureed if needed. At The Canopy, Director [name removed] said, “we cannot cater to everyone and nobody else complains.” Well STOP saying you are a luxury place. There are places that cater in similar price range. 4) Poor cleaning. 5) VERY limited outings as new Activities Director said could not drive the bus. New place goes to zoo, aquarium, theatre, art shows, etc. New place has clubs for varying interests. 6) No safe place to walk for exercise. New place has trails with benches to sit along the way and full gym. New place better care!

White Springs is a beautiful facility, but that’s the only positive. While I could write a novel on the negatives, I’m going to focus my review on two primary issues from our experience with my father-in-law’s time at White Springs. First, the corporate, impersonal style of management. Secondly, the quality of care promised and the care actually provided. [name removed] , the Executive Director, is a horrible person to have in a leadership position. As someone who also runs a business, I’m astounded that she is in management. This woman is interested only in quota, and does a terrible job at hiding it. She will bulldoze you any time you try to speak. We had multiple phone calls with her as well as an in person meeting with her, a White Springs nurse, a hospice nurse, a hospice social worker, and a hospice doctor. After the meeting, we and the hospice team were ALL in agreement about [name removed]. We were dumbfounded. She was incredibly rude with no interest in what anyone at the table had to say.

We were not at all impressed with our tour experience at Spring Arbor of Apex. In fact, we took them off of our list the second we walked out of the facility into the parking lot after the tour. The facility was not clean, the residents did not look put together, it was just a bad experience from the beginning to the end.

Not impressed