Sonida Senior Living

Do not come here. This place has gone downhill in the past 6 months. There has been a revolving door on the main nurse position and nearly every caregiver. The food is NOT geared to seniors; the food is salty, spicy, cold, and burned. The cooks are NOT experienced in dealing with seniors. They have made missteps on giving drugs and do not clean the dining facility (tablecoths, etc have food on them). Look elsewhere for now. This place is going downhill.

This community did absolutely horrible taking care of my loved ones. There was never a nurse available at the facility nor was there anyone ever there to distribute the residents medications to them. I cant put into words the lack of care my parents received at Wellington, I would never recommend this place to anyone looking for additional care for there loved ones.

My mother has lived here nine years as an independent. Once she needed assisted living care two weeks ago I have seen enough to move her immediately! Disrespectful and rude. It's terrible how they were speaking to her. No dietitian, food is terrible! Keep looking, don't put a loved one here?

No activities. Gem City is a joke they do not care about the safety of the resident or the family members. The food was good and it looks nice from the outside but please do your homework. I would not recommend this facility. I hope this will help others in the future. We learned the hard way.

On day 1, I called to let this community know we were moving in. When I got there the staff didn't know we were suppose to move-in! It was a rough beginning but now things are good. The staff seem nice and the place seems to okay and clean. My mom get lunch here and she likes the food. I guess I would recommend this place.

Be advised this is a Type A facility. Your loved one must be able to evacuate alone in 13 minutes or less and if they can't, Waterford will kick them out. Save the trouble and find a Type B facility instead. You can search the state database of the Dept of Aging and Disabled for different facilities and the state complaints against them. Wish I'd known that beforehand, would have saved us all a lot of trouble, time, and money.

Cedar Lake was near our home, so it was a convenient choice. Plus, they talked a good game, however, in the end, it was just a basket of promises. Our loved was unattended most of the time (we checked!) and experienced several falls as she declined. She passed away before we could move her, but the bottom line is this. Two caregivers for 20+ residents is just unsafe, especially when they are busy playing card games together rather than monitoring the residents (night or day). One particular management staffer was more concerned about "rules" than the comfort of our loved one as she was dying. Our time at Cedar Lake was just absolutely dreadful and stressful..

My father was in the Wildflower Lodge memory care. Please stay away! I can confidently say he was neglected for his 1 year stay there. Each time we went to visit his hearing aids were never working. The "activity" for the day consisted of moving the residents in front of a TV to watch a musical show. The staff barely speaks English and they are NEVER around!! Residents would be left in their wing without a single staff person to be found. We had to search out staff & that was very difficult. One visit my dad actually made it out the front door!!! The lay out of the building is a nightmare for dementia. Long, twisty hallways that a person without dementia could get lost. We left in tears each time we went to visit. We have since moved him to a new memory care and it is a night and day difference. My dad is smiling again! We feel happy to go visit him and leave without feeling like we dumped him in an awful place!!

I recently toured Peregrine in Decatur, the shower rooms were a mess and the halls smelled like urine. The sales lady was nice and informative, but it seemed like she was embarrassed as well. I will not move my mother into Peregrine and would not recommend it to anyone. Poor management and lazy staff

If I could give a negative 5 stars, I would. Do not, under any circumstances, take your loved one to this facility. They (the administration) do not care about your loved one. If your loved one starts becoming "trouble", they will have them out the door faster than you can blink. I had a substantial issue regarding my mother's care and tried to get answers regarding my concerns from the in-house admin office. When no answers were forth coming, I directed it to the national headquarters. I have yet to have a phone call from them either and its been several months. I am left to assume the headquarters approves of the shoddy way families are being treated.We removed my mother from this place and her health has since improved. I was sorely disappointed by the poor treatment the entire family received from this facility.

Just to name a few of the issues we encountered here: The doctor on staff took it upon himself to prescribe a 'black box' warning drug for a patient he had never seen, without consulting with the patients primary care physician, or the family member with medical power of attorney. The drug he prescribed was in no way appropriate for the patient. When his error was discovered he refused to meet with family members or the primary care physician. Additionally, all of the instructions that accompanied the patient at check in were lost, and the few that were retained were ignored repeatedly by staff that resulted in the family having to hire an advocate to literally go to the facility every day to be sure instructions were being followed. It was determined that moving as quickly as possible was the best option for the patient. Benton House was notified 24 hours in advance that the patient would be moved, but upon check out the facility was unable to locate any personal possessions of the patient, including all clothing that was brought into the facility by the patient. Run Away, run fast, go somewhere else, under a bridge would be a better alternative than this disorganized, unprofessional, borderline illegal facility. Reviews on the Benton house doctor in question are alarming to say the least.

The place has gone down in the past four years they fired all the good staff and put people in there that don't care very rube all the staff Rachel English very rube inevet never ever sending my mom here .

My mother was at Waterford before it became Waterford and then for a while afterwards. At first it was well staffed and the memory care area was wonderful. Soon after her arrival, the place sold and the care went downhill. Many times I was the only one in the dining area helping the residents eat. When Mother needed help, I had to go find someone since no one was around. It was totally understaffed. Two caregivers for about 22 residents--and these are memory care residents who need constant care and watching. The staff-not the caregivers in the unit- were unprofessional, rude, and basically told us to move Mother because they could not take care of her. Lots went on during Mother's last months there which I will discuss if the information is desired. She was not properly cared for. I would not recommend this place to anyone.

Staff very frustrated with management. High turnover.

Artificial welcome, false hope, heartbreaking to elderly, hidden fees, [removed]. I will publish my experience being at the wellington. The place is lovely, around the corner and convenient. You get overwhelmingly excited for discounts but hidden fees drown you. If you talk with your heart then expect it to be broken. Upon completion of agreement make sure if its for real or is it just a game. It's more of business to their liking. Even at the move in date, ask yourself, is this for real? I'm terribly hurt, saddened. Smoking is allowed but must be escorted. I was so looking forward, and quickly made arrangements. But they discarded my Father due to being smoker. Then why allow agreement in the first place. Very sweet, welcoming, nice place, I couldn't believe the discount offered. (I thought my prayers were answered). an agreement, paid deposit of $500.00. All set, immediately I flew my folks over from another city, which was 9 hours away. I had well informed them my father was a smoker, had been for more than 50 years, quite healthy 82 year old fellow. Just had a birthday day before on 23rd nov. sad n shocking part was, there are many hidden fees which truly adds up, they don't mention to you upfront. The marketing director knew, I had financial difficulties and that I was trying to meet there quotes. They quickly makeup their mind, don't give you a chance and dump you. I felt terribly played, there was no sincerity. Nothing felt genuine, little personal talks felt like garbage. I thought and prayed, what is this! I cried, broke down, couldn't really have lunch. I am shocked, my mum was really sad tearful that all arrangements had been broken. They said it was the smoking not allowed, yet her coworker had already made an agreement to take my father out for smoking. So why have excuse, just say it, it's this much once upon agreement. Then I wouldn't have sent for my folks. Wellington do you know what emotional pain is? Or rather, do you know what it tis, to love your folks unconditionally? ! And whatever savings you have, you hope your father feels home. That thousands of dollars was not ample enough for you. Assisted homes is more business, there is no heart in the matter.

My mother lives there and she is extrememly upset with what she has overheard caregivers gossiping about in the laundry and rooms. [removed] Mom is afraid that pills aren't being distributed properly and things are being [removed] from rooms! She and her friends are even talking about a conversation overheard in the laundry area about two employees [removed] The new Head nurse ,Liz, is arrogant and has the bedside manor of a wet sponge. I had the displeasure of meeting her once and that was enuff to know my mother needs to be in a different facility. If you are considering puting a parent or family member into Palmilla, reconsider!!!

the Head nurse "Liz" is extremely rude and incompetent. She does not appear to know what she is doing!

Over 90 days since my mother passed away and we turned in the keys. We even made the monthly payment (she was only there for three days that month) while she was in hospice care in the hope she would recover and be able to go back. Still waiting for a refund which according to contract was supposed to be after 15 days. Total incompetence with a lot of excuses.

[removed] Residents do not have proper equipment such as transfer boards and lifts. There is only two people working during any given shift and that is not enough to help with all of the residents.

care too long to answer when called. Management more concerned with raising rent and cost of care than anything else.