Sonida Senior Living

We moved Mom to Amberleigh three years ago and it has been downhill since then. They have been cutting corners everywhere. The food has been less than acceptable and now they are offering only one choice per evening. So much for dietary needs. They supposedly clean the apartments but do not do a very good job. The Director of the facility can win an Academy Award for acting. She is all about her and truly does not care about the residents. I would not consider it for my worst enemy.

The nurse [name removed] is horrible. If you have her for a nurse you better take your love one out. They are safer outside of the building. Lazy director. Uncaring administer which was no help and had [language removed]. Beautiful building. But uncaring people. Always short staffed..

The new director leaves much to be desired. The bottom line is all that matters. When facility was “The Blake” with [name removed] as Ditector it was amazing! Since selling out (in many ways) to become “The Beacon” it has gone downhill. No Sunday worship services - [name removed], the director said we are no longer welcome or permitted to visit and share the Lord’s supper with residents, etc. last I asked there were no RNs and only one LPN (although the helpers and PAs call themselves “nurses”) in staff for 125++ residents!!! Not a place I would recommend for any loved ones! I’ve seen the quality of care lacking firsthand. Also search PENSACOLA NEWS JOURNAL about the employee who stole thousands from resident.

I had my mom in the new memory care unit. Let me start with the positive: the place is bright and not “hospital like” and the food was great. She was there 9 months. First off, we told them all along that we would be converting to Medicaid and no one bothered to mention that they do not take Medicaid. Granted maybe we did not directly ask (honestly I thought we did but cant remember) but they should have warned us. Secondly, they have a very high turn over of aides on this unit. The ones that did stay called off a lot so the unit was short staffed 80% of the time. At one point we had to hire our own because had been to the ED 5 times because of moms falls and we were feed up. Many of the aides were on there phones constantly. They are supposedly trained in how to deal with Alzheimer’s patients but you would never know as they were loud and too quick with them. There also is a huge lack of communication. All we heard was “I don’t know” when we asked questions about mom. Nurse to nurse and aide to nurse handoff communication did not happen. If you are still reading this review I will say that this was a brand new unit for the Wellington but that is no excuse for how this unit was run. We heard a lot of “we are working on it” when we had concerns also. There were some good aides and nurses over the nine months also but most left because it was not a well run unit. Our having to move our mom was a blessing in disguise.

My experience with the staff at The Wellington at Southport has been unacceptable and unprofessional. Three (3) unreturned phone calls from the director, three (3) unreturned calls from admissions office. I informed the receptionist I would be calling the corporate office if I did not receive a call back. 15 minutes later I finally got a call from the director. Explanation was an untruth. I would/will never recommend this facility to anyone and I am more than happy that our mother will not be living there.

This place is horrible!! My mom had lived there for over 4 years and it was fine until it was purchased by the new owners! The food is terrible. They falsely accused my mom of going into others' rooms and we were told to move her out immediately! We felt rushed to move her out but did so in a week. We found another facility that is not appropriate for her but are stuck with it until we find a place better suited for her needs. In between moving her and a few items and a day before cleaning out her room we discovered over $3000.00 worth of jewelry stolen!! The administration at Carpenter's Creek violated mom's rights to 45 days of written notice before being told to leave. Florida Statute 429.28. I am filing a police report for her stolen jewelry and plan to take them to small claims court for reimbursement payment for her stolen jewelry, as well as, the duress this matter has caused my mother.

THE STATE OF GEORGIA NEED TO RE ACESS THIS COMMUNITY, PCH THE KIND OF RESIDENTS THEY HAVE OVER THERE IS TERRIBLE, THEY BELONG TO THE NURSING AND ALSO THE NEW PCH MANAGER IS NOT A NURSE SHE DOES NOT KNOW WHAT SHE DOING, I Won't NOT PUT MY LOVE ONES TO A COMMUNITY WITHOUT EXPERIENCE NURSE, AND ALSO A [Removed], RESIDENT COMING HAS [Removed] ALL THEY CARE IS THIER MONEY, THE UNPROFESSIONALISM IS HIGH. WILL LET THE STATE COME AND EVALUATE THEM. ACTIVITIES DIRECTOR[Removed] IT SUCKS

My father in law has been there a little over a year. Staff turn over is high. Food quality is very poor. Yesterday's potato soup tasted like instant potatoes and so salty it was inedible.

I was going to add to my previous review, but apparently you have to sign up to read all of the comments...another red flag in my book. Anyway, my MIL has been out of there for at least a month. She received a check from the federal government which had been opened by the facility and then put in an envelope with their return address and nothing else but the check in the envelope. Not sure why they felt if was appropriate to open her mail but that is [Removed].

I am very disappointed with the lack of care my family member is receiving. We were promised things that they haven't done! They never have enough employees. When i'm there its usually one person assigned to the entire first floor so if you need something your going to wait a very long time!! Which means NEVER have an emergency! ! The food sometimes comes and is never correct. The bath that they give they might as well not give it because i have to redo it when i stop by , there's always still an odor!They hardly ever come in to check on my family member when im there. This place is only for people that can do EVERYTHING for themselves. If their health starts to decline which usually is what happens they will definitely be in trouble in that horrible facility!

My great Uncle was placed in this facility and within a couple of months stay there, the family was disgusted. Oh yeah, very nice staff at first but watch out changes real fast. Meals, YUK...food below standards in prison system. Activity director, weird and did not make sure ALL were included in activities. No medical staff that we ever seen there, if any issues arose. Aides, now you see them, now you don't, in and out fast, red flag folks...So to sum it up, really do your homework, alot of cash milked in to these so called "homey" homes for the old, but probably safer living in the hood.

They can't keep nursing staff because the DON (Director of Nursing) who is only a LPN is full of herself. She's rude and hateful. She drinks and partys and rumor has it, she had a bottle of liquor in her office. [Removed]. Her name is [Removed]. She needs to go. She's ruining the place and Waterford keeps her cause they want the cheapest labor they can get. If nursing makes a mistake on passing out meds they blame the resident, if they lose laundry (which constantly happens) that's the residents fault too. If the resident is ill and food is delivered to their room, it's cold. One thing after another. The nursing staff never takes any blame. It's always the residents fault. The place is a hot mess. I wouldn't put a "hated" family member in there. They get away with having a director of nursing being only an LPN because it's private pay. You don't even have to be certified to be a nurse aid there. And they're NOT certified. So desperate for help they hire on the spot. Then the new employee gets a dose of the D.O.N. and they quit. It's a revolving door. They place is full of ROTTENESS! Employees are quitting like no tomorrow. I DO NOT RECOMMEND THIS PLACE. AT ALL. The place is super expensive and you will NOT get what you're? paying for. There are many other places to choose from. Please make sure your loved one goes into a facility that the nursing staff will take the blame when it's their fault and still give the proper care. Believe me, I know. I'm still considering suing them. And probably will.

My mother has been a resident at this facility and finally after multiple issues we are moving her to a safe environment. First, you need to know that being in Pavilion assisted care does not mean that your loved one will be checked on, regularly. My mother laid on the floor all night until 11:00 am the next morning without any staff checking into her room. She was non-responsive and taken by EMS to the hospital. The best I can tell the staff ratio is 1:15-20 residents. They are always willing to up your care for a fee but good luck seeing the difference. As an RN in Quality Mgmt., I earnestly advise you to be very careful with any Assisted Care that promises the moon. [Removed] is a real problem at Pavilion. Check out private homes as an alternative, but be mindful that you will still have to be very involved with your parents to ensure their safety and care. An excellent resource for help and complaints is the state agency

I would never recommend this place to anyone. They did more harm to my father then good. They had told us in order to have my dad move in he would have to go to a psych-ward to get evaluated for a coupled days and I wish I never listened to them. My dad fell and hurt his head while he was in there and the emotional trauma of putting him in there really scared him. There was no need for him to do that, the community he is in now never did such a thing. It was an absolute nightmare working with these people and I would never recommend it to anyone.

My parents had an unwanted guest forcibly staying with them for 2 months and the staff did not notice! That is unacceptable. Apparently they don't have security cameras which is also alarming. I called repeatedly to ensure that situation was taken care and no call back. DO NOT PUT your loved ones in this facility. It's terrible and we will be looking elsewhere to house my parents.

Elevators. They are too often out of service. One of them (the larger one utilized by EMS) has been out of service for nearly 2 months. The "out of order sign" says they are waiting for parts". That's unbelievable.

Not a good place. Service is very bad. Place is under staffed. They promise care that is never given. They do not follow thru with what they say and it is very stressful on the people. It takes and hour or more to be served meals. Baths are not given when promised. Medicine is not given on time. These people are old and should not have to tell the staff how to do there jobs that is what they are paid for knowing how to take care of people.

My mother has been at Symphony Manor for 2.5 years. I had major concerns about my mother being neglected and spent 8 months trying to get [Removed] (Executive Director) to make improvements. It eventually became clear that she had no interest in making any changes so I went to the managing company, Milestone, who also did nothing. You will not see the issues when you do your tours but they are very apparent once you start spending time there. Constantly understaffed on weekends to the point where it would take hours for residents to get basic care. Night staff who are supposed to check every 2 hours would not check on my mom over the course of an entire night. It is shameful that [Removed] continues to allow the neglect to continue, putting all residents health and lives at risk. Be wary of fake 5 star reviews which all popped up once I started complaining to Milestone.

The place is very well kept up in appearance but the quality of care is not acceptable in my opinion.. I am a caregiver and going to school for healthcare administration. I believe in having quality care for all residents in every facility. They are always understaffed and the fact that the government is ok with using nurses and administration count as people to care for residents is wrong! For one administration never provides personal care, nurses are rarely around to ask for help.. so i highly would not recommend this place it is only good for retired people that can take care of themselves.

This place used to be amazing. The staff is the problem now. The turnover rate here is ridiculous. My mother told me that only two kitchen staff remain from when she moved into the gardens five years ago. Went to address this problem with [Removed] English along with a few other questions i had and was basically verbally abused. She was outright rude and unaccommodating to our request. I asked to speak to her boss and was told she was the boss and any complaint I had could be addressed to her. I was actually worried for my moms well being if we left her there after this interaction with [Removed] and immediately moved my mother to a better, and less rude community. Used to be a top of the line place to bring anyone who wanted to retire but not anymore. Too many problems with management.