Sonida Senior Living

The staff were caring, friendly and helpful! The facility for memory care is not secure! My mom was able to get out and wander off site with no alarm or observation. Instead of securing the facility, they evicted my mom! Then they blackmailed us to give us back the resident fee by making us promise not to report them. Corporate greed.

My father has been living here for 16 months. While it is a beautiful facility, there have been many problems both with the facility itself (leaks, mold, inconsistent cleaning, theft) and with his healthcare. Staff turnover is high and warranted, but it appears the training is severely lacking and they do not have protocols in place and/or don’t follow instructions in patients charts. It has been a frustrating and disappointing experience and I strongly recommend a family member or advocate be present frequently, very vigilant and stay on top of medication changes and doctor’s orders because the healthcare staff do not follow orders and make many mistakes.

Overall experience was awful., Not nearly enough, staff. My mother-in-law would ring the bell to go to the bathroom and numerous times by the time they got there, she had already gone in her pants. They had one nurse for three floors of residents Upper management was useless. We would have meetings and they would promise all these things and none of it would ever happen. We finally got them to put her in memory care where she needed to be from the beginning and died two weeks later after we moved her. She kept falling, so they were supposed to have cameras in the memory care room, which was very small. So the very first night she fell and when we asked to see the video all of a sudden, the video system wasn't working?? So they lied to us on numerous occasions.

Other patients are in and out of each others rooms consistently. Not enough employees assigned to area. Loved one was found unconscious in an empty room and we were not immediately notified

New staff, new management, new prescription program. Too many changes at once!

The tour was conducted by someone who could not answer any of our questions and there were very few options on the menu for diabetics.

Not impressed with the turet room/costs and not much memory care support. The staff was alright but not the friendliest. Did not like it that the rooms aren't furnished.

The management team — particularly the Executive Director and Director of Health & Wellness — has been extremely ineffective and unresponsive. Essential medications are repeatedly delayed for unacceptable periods of time due to poor oversight and mismanagement by the Director of Health & Wellness. Communication is equally poor, with emails routinely ignored or answered far too late to address urgent concerns. This level of incompetence directly impacts residents’ health, safety, and quality of care.

They very difficult to deal with my father is currently in the hospital with pneumonia because they allowed him to get dehydrated. They do not provide enough fluids to the patients. I feel really bad for the patients that do not have a family member that can take care of them. I would not recommend anybody.

Make sure they have the proper phone numbers in case of emergency

No chain of command. Its was always go talk to this person and oh that's someone else's responsibility. Short staffed. Often at night with 1 aide in the entire building. Constantly charging my mom more for care she wasn't receiving. Dining room was a fight every meal to find a seat when people would save seating for others. There was never anyone to resolve the dining issue. My mom ate snacks in her room to avoid the shouting. Sales person would tell you they could provide the care my mom needed but they did not. I moved her out after 1 month. At the time of my greatest need for my moms care that place was a horrible decision on my part. It looks nice but that was it

The company has a problem with keeping employees. The don't communicate well with the family about changes with their loved ones.

Be mindful what the admin staff tells you they are able to do and accommodate because in reality, this place is built well for those that are Independent or very little assistance needed. If one is looking for more care for their loved one, you won't find it here. Even though there are different levels of care spoken of and 24 hour nursing, the reality is not what was advertised.

They really need to improve in most of the areas above. It appears that little attention and focus is being dedicated to those in the memory care department.

We understand they were in the middle of a remodel. However, the tour lasted all of maybe 25 mins. from the time we were introduced to the time we walked out the door. My father and I were left feeling like we were quickly herded through and rushed out. There was no report building, getting any background information to get a better picture of who my dad was. Especially when we asked if they offered independent living. [Name Removed] was pleasant along with the staff we encountered. The question and answer session was done in the hallway, and the room that was shown to us was being used as the temporary nurses station. So it was difficult to get a good feel for its size. This experience left me feeling like my dad would be shoved in a room somewhere and only checked on if he made enough noise to get someone’s attention. We were both unimpressed.

My mom lived at this facility. The care was okay but the finance part was awful. They increased the cost after she was in there for a month talking about a "technology fee." My mother couldn't even use the phone. IT's been 5 months since she died and we are still trying to get a refund. We are getting the run around. If you have LT insurance I would go else where. You will need a monthly invoice which they don't supply automatically and other fees pop up at random times. The staff turn over wasn't as high as other places but still high, but the biggest complaint is the scam on charges which you are told your rental fee is all inclusive then they want to add random fees that your loved one doesn't even need or use. I would not recommend this facility.

Overall care. Pills were not being taken. My mom spit out after they left. She slept in chair or couch every night. Never changed her into her PJs. Couldn't get her to go to dining area at dinner so left food in room which of course ended up on floor but was not cleaned up so had a ton of ants

We moved them out. Go somewhere else. They were great before actually moving in. Communication was very slim, could not get a hold of the right person at any time, maintenance wasn't just slow the didn't do anything. It's just very unorganized all around. I would not recommend anybody go there.

I would not recommend it to anybody else. They advertise as being assisted-living but to get any assistance you have to pay way too much. What they offer for the $[removed]it cost to be there is no better than her living on her own. It was close to my home and when I toured the facility it looked to be up to my standards

So my experience with rosemont……. The lady who gave me the tour is very kind the one nurse I met was sooooo sweet , the place however put a lump in my throat gave me the creepiest vibes not warm and loving not homey more scary horror stories hospital vibes. One elderly man looked in good health the others looked drugged out of there minds and just gone , most of the rest of the staff were behind the counter not engaging in any residence . This place made me sob it was gloomy , sad , and extremely uncomfortable. The smell wasn’t pleasant. I immediately knew this was NOT the place for my loved one. We toured 7 places that day , not all were a fit for me but this one was the most memorable in sadness and smell and every feeling that was not right. If I could rate the two ladies I met I’d definitely rate them 10’s if I could rate the rest of the staff I’d give them just on what I saw a 2 out of 10 if I could rate the facility in a whole I’d give it a 0 out of 10 .