Solera Senior Living

I really like the common areas and great apartments. They do not deliver food from the kitchen to the apartments.

All the staff are very kind, present themselves well, everyone knows my loved by name and greet him with a smile. The meal choices and different menus for special situations and very good. The meals are very good. The wait service always efficient and kind and helpful. My loved one may sometimes partake in Happy Hour but has not in any other actives but each time I come they have a group class of some sort or a singer or guitar player. The facilities are kept exceptionally well. Location is great across from Stop & Shop and CVS, down the street from Walmart and restaurants. Urgent Care across street. Easy access off of Rte 495.

Overall a good experience so far. Food is great, plenty of activities and apartment is more than ample. The in house staff is great. Only issue we've had is in dealing with the business office on a refund due otherwise I would have given the Artisan a 5.

Good overall experience and staff, activities, food and apartment size. Safe, comfortable atmosphere and friendly staff always available to help. It is expensive.

I would recommend to others. But I would prepare a little more than I did. In memory care, probably don't want to have a lot of heirlooms or items you never want to lose. Because they did get lost :( and the staff can only keep up with as much as they can. Super friendly and caring staff! Dad is very happy in memory care

(Writing for my friend who was the one considering a move) I am not a very social person, and most of the social spaces and shared activities were not as important to me as getting a good feel for the space I'll be living in, since that's where I'll be spending most of my time. Although we were able to visit one unit, the emphasis in the tour was more on what was happening outside the unit. I realize that with so many (72?) different floor plans, you don't have a copy available of all of them for everyone who visits, but it would have been really helpful if I could have seen a few representative samples of the configuration I am most interested in as far as number of bedrooms and bathrooms. Not having those available really impacted my willingness to consider living there. The unit I saw was smaller than I would want, and I didn't see much storage space. The person we met with was very gracious, though.

Nice facility, on-site PCP and other healthcare services. Food is good. Some, but not all, staff are attentive and friendly. Lots of activities.

The staff is very friendly and the facility is very clean and well maintained. Room sizes are good compared to other facilities I've seen. Amenities offered seem good.

The staff is very friendly and the place is clean. What they can improve on would be to put more effort and structure into their operations. The food is inconsistent, a lot is fried or drenched in butter so not very appealing. They just fired the chef so hopefully the quality with someone new will improve. Anyone (non food prep) working at HWTE can walk into the kitchen (health code violation) and the wait staff often just sit around not paying attention to their tables. The activities are also sub par not much effort goes into planning. The calendar is basically on repeat each month. No outings to concerts or plays... I could go on. The money that we pay is comparable if not higher than other communities which have better food and more robust activities. Things at Hunters Woods at Trails Edge need to be tightened up.

My experience is pretty good. I enjoy the community and people that live in the building. There is always something to do, you don’t have to stay in your apartment if you don’t want to. There are a lot of activities available.

The facilities are top-notch. If not the best we've seen, among the best. It's a truly luxury feel. Feels like a 4-star hotel. The staff are terrific as well. Kind, attentive, knowledgeable, proactive. The services are also terrific - zero issues, all good experiences. The food is really good, though service at meals can often be s-l-o-w...they need to work on that. They try very hard to make it an interesting and engaging place to be - live music a couple of times a week, happy hours regularly, etc. So each element of the place is done very well, top notch. The only issue we have found is they struggle to have a sense of overall community...or at least that's how it seems to us. There's not really a "Cruise Director" or "Camp Counselor" role - like we had at Dad's last apartment. Someone who does the rah-rah, gets everyone together and puts an emphasis on group...as opposed to individual...participation. I am not sure if that's by design? Maybe some prefer to have more 'space', have the ability to pick and choose what they participate in, etc. But for my Dad's specific case, I'd love it if they were more energetic/active/forceful in getting folks together.

Lumina has been a blessing. My mom has been so much move alert. They have a very caring staff. The facility set up is so relaxing and bright. Not depressing. They have many activities and keep my parents involved and of their room.

The staff is very friendly and welcomed my parents. The facility is beautifully furnished and so clean being it's only 2 years old. Shortly after the move-in the management company changed, and although the staff is exceptional and eased residents into changes, they lost the chef, a few of the wait staff resulting in not the same positive experience.

I’d give 4+ stars if possible. Overall, it seems like my mom’s happy. I used to oversee a senior apt. Complex. The state regulations are pretty detailed and I get the impression that the facility follows them to the best of their ability. Important stuff-medication administration,, help with dressing, showers, safety is excellent. The facility is always clean as is my mom’s place. Hurray! My mom uses the car service for doc appts and it works smoothly. The staff has always been so helpful and kind, with very few exceptions. There’s been turn over when the facility switches ownership. Management and the person who is the ‘all around helper outer’ have been amazing when needed. Reception staff are wonderful and make us smile.

The reason it is not all fives is because they lost several articles of my mom's clothing and her bedding. We were never informed that this is a major issue and I confirmed this in speaking with other residents. One day my mom's laundry and laundry basket were located on a different floor in the facility. Anyone that moves into Echo Lake should be advised that they should label all of their clothing. We were not informed of any of this. It would've been helpful had we known.

My dad was on the edge of needing a nursing home (vs high acuity assisted living). Daylesford assured me they would be able to meet his needs. Staff was usually willing to help with anything he asked, but were not necessarily observant in seeing what he needed. Night shift was not his favorite- variety of reasons. End of life hospice would have not been comfortable for him if I hadn't intervened (which in fairness, was recommended by a staff member). My background is as an ICU nurse, so my expectations were high, and I could recognize the gaps in care and work to fill them. I don't think his stay would have been as good without someone to do that. I worried for residents who were alone. I do think my dad was happier there than he would have been in a nursing home. And I'm not really sure his care would have been better in that setting. I wish I could have continued to keep him at my house.

Great location, several parks nearby, transportation to medical appointments and church. Attractive courtyard. Various apartment styles, sizes and prices.

Great location, several parks nearby, transportation to medical appointments and church. Attractive courtyard. There's various sizes, styles and prices for apartments

care was difficult in the beginning. Just have to stay after them to do what they say! they change a bit. But are currently stable! The people who give direct care are great. In the beginning with the admin staff ( nursing, doctors and Empowerment -the OT PT providers) you will need to schedule a weekly or biweekly team meeting. We did these online. It was necessary to hear what was going on and point out details that they may not know regarding how to work with our family member.

I obviously really like my home. A quick review of the faculties and what they offer, a look at the food service and menu review, and , of course, the cost for the monthly rent..