Senior Star Management Company

The tour was nice and everything looked fine from what we were able to see, but it was more costly for less amenities provided which was the reason we did not go with them.

Some improvement Senior Star could make would be with the quality of the meals - those have been declining for quite some time now. Also the activities, now that the residents are all vaccinated we would like for the activities to ramp back up.

We toured with Senior Star and it was nice, but the facility just felt dark and dreary. It was during covid so we were unable to see any activities going on.

Currently, the rental price is excessive because of deep cuts in services and amenities due to COVID-19. Food service has many problems: limited, unchanging and pedestrian menu choices. A quarterly survey of residents would be helpful in this regard. A more flexible menu would meet the needs of residents as some require increased food amounts while others require less.

My parent stayed in this facility for 3 months during a long recovery and I have mixed opinions. The administrative staff was very kind and personable. They seemed to have the residents' comfort in mind and know the residents personally. They responded quickly when there was an issue with care. The nursing director was very good and followed up on a regular basis. The floor staff took care of a lot of rooms, so sometimes hard to locate if needed. The dining was our most negative experience - many meals were over-cooked, soggy and not appealing at all. The custom-order snack menu was very limited. Because of this, maintaining weight was a challenge. We discussed this a few times with the management but no measurable improvement. For the price, I expected a little higher level experience and probably would look elsewhere if we need this type of care again.

I'am comfortable with my father move to this community. He is moderately well, but they are taking good care of him, and his needs. It has been a pretty good experience. Overall this is a community I would recommend, it is working out pretty well for my family.

I had a pretty decent tour of this community. It is a nice community. From what I saw the facility looked nice, and well-kept. The staff was friendly. They recommended I place my mother in memory care, and I didn't think that was a right fit for her. My tour went well, but this was not the place for us.

Management has declined significantly. Activities are so so as long as you like to play cards and Bingo. My Mom's biggest gripe is the food but I can't blame her. Everything is heat and serve. Not worth the money.

We were assured that her condition would improve, instead it declined. I was concerned about this moving in, especially because of the large non-refundable community fee. They assured me it would not be a problem, but now they are asking us to leave, because they are not able to provide the care, and there will be no refund of the community fee. I like the facility I wish we didn't have to leave it. The administrators seem to be the problem. The nurses are great. It's always very clean, and the food was fine. The daily staff has been great. There were some discrepancies in the care file, but I think that also has to do with the administration.

This place did not seem like it would be a good fit for Mom. It was very large, and would have been difficult for Mom just to get around, there was a lot of space between the rooms and the common areas. The furnishings also seemed outdated, I noticed that instead of specifically built walk-in tubs they had modified the older tubs to be slightly easier to get into.

Nice faility and apartments that I think she would like. 2br is $2610 per mo. Includes unilities and 3 meals per day. Housecleaning once each week. Have exercise classes each day and a few machines geared toward seniors.

apartments only, ok, patios but no privacy

Toured. Very positive environment and staff but unsatisfactory facility.

The staff here is really nice and attentive to the residents. The activities could improve i heard they left a residents at the store once. The food is good but its the same thing every week. Management is horrible Dorothy to be exact. Every time i talk to her i get the feeling she is annoyed. She rolls her eyes alot and talks down to her staff. My mom loves living here but tells me not very good thigs about Dorothy the administrator. This place is overall about the money.

The staff here is really nice and attentive to the residents. The activities could improve i heard they left a residents at the store once. The food is good but its the same thing every week. Management is horrible Dorothy to be exact. Every time i talk to her i get the feeling she is annoyed. She rolls her eyes alot and talks down to her staff. My mom loves living here but tells me not very good thigs about Dorothy the administrator. This place is overall about the money.

Senior Star gives off a very nice first impression. The facility is clean and well- decorated. I think the staff is fantastic. For example, whenever my sister enters the building she is greeted warmly by the front desk. Courtney, the activity director at the Independent unit is A-one. She has creative ideas going on all the time. The residents can be busy with games, exercises, partys and crafts. They have a pool but the water is cold. They say they have transportation, but it is on their terms. There are a lot of complaints about the transportation. One lady was dropped off for a commitment, but told they would not be able to take her back. Now with that said, the drivers are just awesome. It is not their fault. They are told where and when they have to go each day. In addition to this, the food is not good and the quantities are very small, and this is a bid deal for older folks. There is no excuse for tough fish, 2 tiny barbecued ribs with 2 bites on each bone, and meat that is impossible to cut through. The worst is when they leave the table and are still hungry. I have heard this from several of the independent residents. It is important to note that some people have bigger appetites than others. When they ask for more, there is never any left. They do offer an alternative menu, however which includes hamburgers and other sandwiches which sis says are very tasty. The desserts always look good. To recap Senior Star is doing an ok job. I think the residents are tired of the transportation situation and the downward slide of the quality and quantity of the food.

My family and I didn't have the best experience with Senior Star at Elmore Place. The community was clean. However, the staff didn't follow the plan of care for our loved one. This is even after we mentioned to the staff our concerns. Overall, we were disappointed in our experience.

Apts are only available from 5th Floor on up. Focused clientele are high income retired professionals: business owners, doctors, attorneys, etc. Has spectacular views, but no grounds to enjoy walking, etc

I personally was not happy with the nursing staff who at my request visited my 89 year old mother in a local skilled nursing unit after she had fallen and fractured her pelvic in 2 places. This unit advised us that my mother needed to go to long term care, but once finding out that Wexford offered levels 3 & 4 in assisted living their head of nursing responded, interviewed my mother, talked to the skilled nursing unit, and then called me and told me how delightful my mother was and that they could handle all her needs. We responded to Wexford Place K C, toured the facility and ended up renting a studio apartment for their price and had to pay an additional $600 a month for her level 3 care which came to $4735, plus we had to pay a one time $2,000 community fee required for residents. We moved mom in on March around the 22nd, 2019, and on May 14, 2019 we received a certified letter from Wexford advising us that we had 30 days to find a care facility for mom due to the fact they couldn't handle her needs. After 7 weeks she is out and they will not refund our $2000 community fee so this leaves my family with the feeling that it is more about the money than what they could do regarding our mother who has a serious leg condition and is in a wheel chair. Really feel that this facility took advantage of not only my mother, but our family.

Not much Medical Help - AND They Are Raising Rents 4.5% YEARLY! If you have Lots And Lots of MOney it's good.