Senior Management Advisors

When I relocated my sister to Grand Villa East her furniture was not going to arrive for over a week. They set up her apartment with everything she needed, bed, linen, tables, chairs, lamps, etc. It was done willingly and attractively for as long as she needed it. They are in the midst of a major renovation process and they are making every effort that the residents are disturbed as little as possible. The staff is friendly and helpful. The only thing that I could say negatively is the lack of activities, but hopefully that will change as the renovation is completed. As an aside I was going to move her to a Homewood Residence and when I went to the closing they had a number of items that were additional to the tune of $1500.00 per month. At that point I walked away and went to Grand Villa , I am glad that I made the move for her. Thank you "A Place For Mom " and Amy Gaskin for your help

We were happy to get my wife's parents into this place and we believe that it is a quality place. The biggest drawback is the wait for the elevator when they go to meals. The elevator is often full when it stops and it stops anyway & goes to the first floor & then up to the higher floors and loads up and maybe bypasses the second floor two or more times before it stops with enough room for 2nd floor residents. We are moving them out and into another facility where they will have a first floor lanai. A room with a view and exit to the outdoors from their room. We feel that this place is a good option with may plusses.

This was the first place that we went to. It was way too big. They had a couple different room sizes, but it was so big that she would have been scared to death. Part of it was that a lot of people were having memory problems and the staff kept having to tell them where to go. The staff was all nice, though. They had about the same activities as everywhere else.

They were going to be going through a major overhaul and renovation and I didn't want my parents there for that. Other than that they seemed okay.

I hesitate to write this review only because it's based on a gut feeling. Everything looked clean, smelled neutral; staff friendly. but here's what put me off: 1. II was surprised the front desk 2 ladies acted as if they didn't know I was coming even though I'd made an appt. I had to wait while they found someone to give me a tour. 2. I visited late afternoon and saw only a couple of residents. Other facilities I've visited had more people out and about. Why are people not socializing even though I see may lovely spaces for that? time of day?? 3. I saw one lady with a walker outside obviously going for a stroll, but I saw no safe place for her to walk. Maybe I just wasn't shown that??

The intake was good, they sold the property well, however the delivery wasn't. When I moved my mother's items into her room on Saturday all items were moved to another location without my knowledge, then it was a circus ?? to get to the bottom of that riddle. Then dealing with missing items, another nightmare. I asked for a portable oxygen machine for her, three weeks of exercises, finally I called the company on Tuesday, it was delivered the next day! Finally, there was a [Amount Removed] additional charge on the first bill, they charged [Amount Removed] per meal delivered. Because she couldn't leave her room for the meal period, because she didn't have her portable oxygen machine. Not my fault! I could go on an on, but does it really matter! That's what others can expect, and more!

Very little that the tell you about the place is not true. The meals are edible but the service is lacking and and poorly managed. Example is their menu which looks nicely printed but they should try to review it before they they write Alfredo sauce and then serve a red pasta dish? Staff on the floor is lacking example they give you a key and tell you to lock your medication then every time someone checks on the room but leaves it unlocked. Check for trash but only empties one container which they changed at least twice a day or come into room like me tonight at 9pm to empty trash when a person is in bed or resting? Very disappointed with what GV claims and what you actually get? By the way I just started there are many more misrepresentations. One last remark to mention, they have a computer that never seem to be working and the receptionist is often away from the desk and then they reprimand you for not properly signing in and out. The persons in charge are great at listening but …….

It’s more if assisted living. No exercise room no walking area was there at lunch time and 80% on walkers

A pamphlet explaining how to get a hair cut, manicure, request a podiatrist, schedule a visit to a specialist would be helpful. Only a few people know the answers and they are very busy. Takes days to get a reply to an email. A positive is how well trained most of the aids are. Takes a special person to work in memory care.

Overall, the move-in process felt a bit rushed, and some important things weren’t clearly explained. My grandmother wasn’t shown how to handle certain day-to-day things such as the laundry policy or how mail works. We were also given incorrect information about insurance coverage, which caused a lot of confusion and delays. Because of this, it took about three weeks before she was finally able to see a doctor. The outdoor areas around her building could also use a bit more attention and cleaning. The introductory staff we met were all very friendly and welcoming. However, the nursing staff tend to keep more to themselves. In terms of quality of care, I would currently rate it a 2, though I do think it may improve with better communication. Much of our frustration came from the incorrect insurance information. We were told we were covered and given the wrong details, which caused confusion with the doctor’s office and delayed her appointment until just this past week. I’ve also overheard some of the nurses speaking loudly about certain patients. There is a woman in my grandmother’s building who requires a lot of care and can be difficult, and I heard a couple of younger nurses complaining and gossiping about her and other residents. I’m not sure they realized how often I was around while helping my grandmother get settled. I believe they are young and may simply need more guidance on professionalism, empathy, and how they speak about patients and residents. I do plan to share this feedback with one of the main staff members so they can look into it and hopefully address these concerns.

Being multi floored seemed good at first, but it's not. My dad was not able to use the elevator by himself. He needs a one floor place. The cafeteria is very nice like a restaurant. It was too hard to get my dad to have his physical therapy. They never did do it. People were very kind.

Great staff. Friendly. Old building. Roaches. Do not recommend.

The staff should be nicer when calling , responding to families or situations quicker would be a big improvement , quality of Food and temperature of it needs improvement , maybe some Different activities , painting class, chair yoga class, Transportation needs to be improved. Either no driver or bus broken down. These are some of the frustrations our family has been dealing with. I know it's all about profits today and there is less help but maybe more pay would encourage better employees. I have been a caregiver at home for 30 years and the changes have seen make me unhappy. Other than my elderly mom I have a adult Son with severe special needs and I worry about him when I am no longer here. Not to say that it's a terrible facility ( I know you're probably trying ) but I am being honest about our families concerns.

Basically I had a good experience at Truewood. I did some research on the potential buyers and their operating policies which caused me to find another site. What I found became true when they took over.

Location is excellent. Staff is nice, although they've had a good bit of turnover, including 2 Directors in the year Mom has been there. Food is good, while it's available. Several months (they say) the order didn't arrive on time. Seems it's more of an ordering concern...they run out of condiments (ketchup/mayo) and cooking basics (onions). Nursing staff is very kind and Activities Director is wonderful...does her best to engage many residents in each activity! She's organized some really fun and enjoyable activities and is always asking the residents for input and suggestions!

I was so excited to find a place for my Mother who has early onset dementia. Grand Villa Delray East had such wonderful reviews and initially everyone was so nice. The personal service GVD provides is not so personal. For the most part the staff is very friendly but some of the workers are there just to work and don't really care. There just isn't enough caring staff on duty. The Wellness Center and Aids are nice but they limit their helpfulness. Don't try calling after 8pm, as no one will answer the phone or let you in when you want to check on your loved one. The "excellent" chef and food they tell you is so special on the tour is just glorified cafeteria food. They offer different tier levels of care and even though we pay for a 3rd tier (more reminders and more personal care) my mother receives the same care as level one tier. Wish we had investigated more before placing my mother there.

Care staff seem to be doing a very good job, had issues with admin returning calls and giving me information needed.

Our loved one lived at Grand Villa two separate times, the first experience was much better than the second. They had made changes in management while she was at home. The doctor at the facility was cruddy...took our loved one off insulin to give her just a pill. This had caused organ issues because her blood sugar stayed too high. Our loved one went to the ICU because of it and we moved her to another facility because they wouldn't do sliding scale insulin. Basically, you have to keep contact often with the facility weekly because things can change quickly with your family members, staff or the facility.

Medication is the big one. If you need help with that or your loved one has memory issue. It's not the place for them. You now have to line up in a hall and wait for your meds.

The place is nice enough, nothing special . Since my friend has been there, almost 2 years it has changed hands twice.