Senior Management Advisors

DO NOT BELIEVE A WORD THEY SAY! I am a disabled veteran and my wife is in the later stages of Alzheimers. I can't remember a time in all my 71 years on this earth when I have ever felt as deceived as I have by this facility. I will be submitting a more detailed review but for now I can only warn you NOT to be fooled by all the sweet talk and "you are family" baloney. Get EVERY WORD, EVERY PROMISE and EVERY OFFER in writing IMMEDIATELY, at the very moment it is being presented. In our experience, it all turned out to be nothing more than a systematic "deception" orchestrated to move you closer and closer to "the big bait and switch". Then they will try to make you believe that YOU misunderstood (why not, you’re old and have trouble remembering things). Don't even consider this place unless you have a team of lawyers with you every single second of the way. Be especially careful of the long list of EXTRA CHARGES, MONTHLY FEES, AMENITY CHARGES, SERVICE CHARGES, SUPPLY CHARGES and the MASSIVE UPFRONT NON-REFUNDABLE COMMUNITY FEE. In our opinion they have ZERO conscience, even less trustworthiness and driven by greed. Please be careful. My family is heartbroken.

Our family is moving our father out of this facility after residing here for 3 years As Dad’s care needs increased due to Parkinson’s disease his care fees increased yet his care went downhill fast The management has been changed several times which created a lack of leadership and focus on core values Beware of the sales pitch

Greenbriar management poor. Over controlling of everything which equals no control over anything. Only talk about themselves what they are doing and want. No concern or care about associates or residents!!!! Poor company do not put your loved ones there.

The place should be investigated. Looks good on the outside until you have to start dealing with them. Horable employees, gave wrong information on what they could supply and do

A close friend of the family was transferred to Brentwood two weeks ago from a local rehabilitation facility following a fractured hip. This friend has been at Brentwood for a full two week period without a landline connection in his room. I have brought this to the staff's attention on multiple occasions, including today. There is no phone jack outlet in this friend's room, as confirmed by their staff. A local cable company reportedly provides the phone service, and a recent response from Brentwood's management is that our friend has a "hardware" problem in his room that has led to the lack of telephone service. In the meantime, this 88-year-old gentleman does not have a working cell phone, and must wheel himself (via wheelchair) to a staffmember's office or to the receptionist's desk and ask to use their phone to place his calls. This is socially isolating for our friend. Brentwood advertises itself as a luxury facility, but serving macaroni and cheese as the main dish is a second indication that all is not well at this facility. Before moving your loved one to this location, take a thorough tour of the facility especially during meal time, and be sure to ask if a basic feature such as a landline connection is provided.

Sure Grand Villa is nice and new and they sure can sell it, but having your loved one living in memory care is sickening. They have been open since February and the employee turnover rate is astounding. The saleswoman who promised us all sorts of great things has left. She really pretended to care, too. Let's get real here. There is no "state of the art" memory care. The computer offering brain fitness sits in a corner untouched. The 2nd floor activity is to sit in front of the TV. Life stations are a joke. They park the walkers in fron of one of them. The hard working aides are overworked and understaffed. The aides also do laundry and serve meals. Speaking of meals, our loved one lost over 25 lbs and we seemed to be the only ones concerned about it. Residents are checked off for attending meals but no one notes what they eat or has time to help them eat. The last time we visited there was an altercation in the TV room. N touched L's walker. L slammed the walker into N's shins. N picked up a chair to hit L. Meanwhile in the other room a new resident is yelling"Help me. Help me." constantly. It was like being stuck in an asylum. There are residents who are known hitters. There are others that pace constantly. It agitates the rest of the residents. Once we had to tell an aide it had started to rain and there was a resident asleep out on the patio. I have found residents stuck in the elevator at least 3 times. The elevator only works with a pass key that only staff have. If you have to place your loved one here be prepared to constantly watch over them and their care. Look for bruises , expect UTI's and weight loss. In spite of trying to work with management we only lasted a few months. We never got the care we were told we would get. I agree with the other 1 star reviews. DO NOT PLACE YOUR LOVED ONE IN GRAND VILLA MEMORY CARE.

I made an appointment to take a tour. When I got there the receptionist seemed to not fit the part, she looked like a resident. After waiting some time, I asked the receptionist for the the tour and she told me the guide was off that day. I noticed the residents did not seem active and were gathered in a room, they looked as if they were staring at the ceiling. I was awful and a terrible experience. i looks nice from the outside but not attentive staff inside.

Brentwood at Fore Ranch used to be a decent place to place your love ones. Unfortunately, it is no longer like that. They are always short staffed. The food that they serve to the resident's is deplorable, they often use the same food in the same week. I definitely would not recommend this place to anyone. Because of the shortage of staff the residents do not get the best care that they deserve. Too many times they wait 30 to 45 minutes for help to arrive in their room. They need new management desperately!

In order to help others to not go through what we went through, do not place a relative or loved one in Grand Villas of Deland! We recently moved ours out of the memory care unit due to excessive injuries, lack of personal hygiene care (as was promised on the contract), lack of assisting with eating meals (as was promised in the contract), and lack of any personal attention to the resident. The sales team is really good at selling, but that is as far as any professionalism goes there. Although a good sales person wouldn't sell something they know is not healthy, but that is another story. Management is struggling with providing direction. The management team should not be allowed to even run a hotdog stand so not sure how they got into the positions they are in.

Would not recommend this facility. Smelly,old,cracked pavement.

In renovation throughout premises. Old and run down. Hard to picture what will be. It definately wasn't anywhere I would move a love one currently. I asked about their west location and she called over for me to have tour following visiting East. Waiting List anyway.

Run don't walk from Brentwood at Fore Ranch. This place is like polishing a turd. At the end of the day it's still a turd, a quite nice looking one from the outside. But don't let looks deceive you. The upper management doesn't care about the patients care. My father has Diabetes and was given fruit, cake, cookies, pizza anything you can think of and it caused complications. He feel a bunch of times and xrays didn't reveal a cracked rib which they should have caught and just general issues with medication. The pharmacy they have is horrible. The Exec Director is a smug jerk and basically rude to my wife when she called about some things. The Marketing Director makes this place out like it's the Senior Utopia of Wizard of Oz senior living. The Owner a diabetic himself says they take care of diabetics and they have diabetic menus. Nope they don't have that. It's basically a high priced facility that has caused way more harm to my father than good. Hence the reason I say Run don't walk from this facility. The lower level staff and CNA's really do a good job of working with what they have. But they can't help the upper management is just milking people for money while providing a in my opinion a sub par product. Dad has been out of the facility since March 4th and they haven't once called to ask how he's doing or checking on him. They don't do a lot of things that are just plain common sense. I highly regret ever putting my father here. Don't believe all the hype.

Didn't like

It smelled, and the residents were all lined up in the lobby in their chairs like it was the receptionist's job to watch them. I got in the car and drove away crying. It was awful!

We ended up moving my loved one out of the community. There were times that we heard threats made to another residents. The activities coordinator was good. I would tell anyone not to go place your loved one here. There were only 2 staff that were good. The nurse manager and the administrator weren't good. Once you signed the people they wouldn't deal with you anymore. The nurse manager never came to speak to us when we moved my loved one out of the community. Anytime we had concerns the community would blame the family and told us what we did wrong.

It was a god awful experience, we could not get our loved one out of there quick enough. Our loved one is a very lively person and the weeks that they were there, our loved one pretty much slept all the time or was placed in front of a TV. The staff did not engaged our interact with our loved one, we were just unhappy. No loved one should be in that facility there was absolutely no leadership.

They don’t deserve a single star. A living hell. Bad food and unfriendly waiters. The nurses are rude and so incompetent that almost kill my husband by forgetting his medicines. The activities are pathetic. Maintenance is unixistent. And on top the price is higher than better places. We left as soon as we could.

They raise prices without telling you after one month. Rooms are not cleaned as promised. Paid for salon services, never received.(money not returned) charged for two weeks when room was not available. Lied to by three different directors, they can’t seem to employ anyone longer than a couple of weeks. Refuse to respond to letter addressing these problems.

Management is horrible and they treat their staff (who are the only good part of the company) horrible. Do NOT take your loved one here, they are only worried about money and not taking care of the residents!

Considered this facility for respite and short term in memory care before full-time placement. The tactics employed by the sales person [name removed] were disappointing along with her nurse intake. Be warned if you are jewish too and don't speak english but other language. They will try to get you into their costly full time placement, drag their feet, communicate via txt msg in the hopes you will change your mind and than conveniently will have "no more room for respite" or "the language barrier is an issue." Avoid at all cost the humiliation.