Senior Living Asset Management

Bad experience. Family member left sitting on toilet for almost one hour, twice. Felt more like nursing home rather than assisted living.

My experience with The Canopy was extremely disappointing. There was no consistent structure or support to help my father adjust to the facility, even though we were promised that assistance before he moved in. The meals were very inadequate, and we were also promised that he would receive snacks between meals. After he had already moved in, I asked about the snacks and was told, "Oh, he gets dessert with dinner sometimes." A dessert served with dinner is not a snack between meals, as we were promised. We paid over $[removed]before my father moved in. Within his first few days, he was walking in the parking lot for exercise, just as other residents were doing. A nurse I had never met assumed he was wandering and moved him to the locked memory care unit without my permission and without notifying me immediately, despite being told I would be contacted in any such situation. After that, they would not allow him to return to the apartment we had paid for. Instead, they said he had to stay in a small, hospital-like room in the locked unit. My father had only been there five nights, and the experience was traumatic for him. To make matters worse, the facility refused to prorate the remaining 25 nights of June that we had already paid for and then attempted to charge me an additional $[removed]. Neither my father nor I were happy with The Canopy. I also spoke with several residents during our time there, and every one of them expressed dissatisfaction with living there. I am still considering consulting an attorney regarding how this situation was handled.

Welcomes you with all sorts of assistance they will provide but falls way short once you are in. My brother is a resident and has his full social security check paid directly to them. Medicaid says he should receive a minimum of $[fee removed]a month spending but so far he has received two checks and nothing for the last four months. Phone service payment was overdue so his phone has been turned off and he cannot afford to pay his life insurance bills or buy a soda from their machines. Went without TV for weeks until they installed one for roommate which no one seems to have knowledge of how to install. Numerous requests related to these issues just gets shoulder shrugs and "see Administrator" comments. Administrator hides in office and never returns calls. Just wonder if they are holding on to other residents money especially those with memory issues. If you want to abandon your loved ones this is the place.

Outside it looks like an awesome facility for the elderly population. I have a loved one that has moved here to be closer to family. We toured before Covid and we were getting ready to move my loved one in. I called and there is a whole new management team. I learned that they let their new sales person go to bring back the one that walked out on the position a few months back. I can’t recall her name however she was the first person we spoke with and we’re not impressed with in the very beginning. We were considering moving my loved one in after meeting and speaking with the executive director . Her name was [name removed]. She has since left and they now have a new one . This is a hard time for everyone so consistently would be a plus. Not very reassuring to hear about all the changes and the fact they would bring back someone that walked out a few months ago without notice is surprising. I live right outside Valdosta and the word of mouth is nothing positive. In fact it’s very troubling.

I went by the middle of last week and I will say the design and outside of the facility is beautiful.However the staff member I spoke with greeted me at the door .She said the lady I needed to speak with for information was not there but she would be back shortly.It was as freezing but I waited outside anyway as she made it sound as if she would be pulling in at any moment . I waited for several min.then I walked back and knocked and she came out of the side office with what appeared to be ufrustration in her eyes. She had on a mask so couldn’t see the rest of her face. I asked her for a brochure. She handed me a packed but when I arrived home I opened it and there wasn’t but one price sheet . So I still have no idea about anything and I felt like I was brushed off and to stand in the cold. She didn’t even ask for my contact information so someone could call me and talk to me about moving my mother in . I will definitely not being moving her in At The Canopy.

Have referred several to the facility. None have prosper in fact every one has experienced a decline in health since they moved in . Weight loss has been the most drastic. I have tried to speak with someone and everyone is brand new. It will be awhile before I refer anyone again. It’s unfortunate because the appearance is very nice but what goes on or need I say what doesn’t go on on the inside is what troubles me.

Very dirty, worn out and smelled bad. It was a surprise last minute visit, the 3 CNA's were huddled at the end of the hallway, one was sitting up an a rolling cart, they were chatting and having a good time. Never moved even when the [name removed] said she was giving me a tour. The residents were lined up in the hall just sitting in their chairs, none look well kept or happy.

This review is for the Ormond Beach Facility: I have waited to write this review so I wouldn't be upset and say things that were only based on emotion. My mom was in this facility which on the surface seemed to be a good choice. Living out of state, I usually would call ahead and let them know I was coming in town. One time I asked if they could have my mom ready and in the lobby as we had to get to an appointment. When I arrived I found my mom in her room in her pajamas- she told me she didn't have any clothes. That's strange - I had just bought her numerous outfits, new sheets, towels, etc. on my last visit a couple months prior. Staff told me they were in the dryer. I checked the dryer only to find one pair of pants and her comforter that reeked of urine the minute the dryer was open. I brought the pants to the then Director [name removed]- asked if she would let her mother wear these. She said they would rewash them. They did and then proceeded to put them on her bed - wet. How in the world could clothes that had been washed smell so terrible? The gal who did the laundry told me (and I saw with my own eyes) they were washing clothes in cold water. The gal also told me they use cheap soap that doesn't get clothes clean. After bringing this to the Director's attention - it was still happening 2 days later. Prior to my visit my mom had fallen- I was told she was fine & that they were required to call me. During my visit I noticed my mom was not using her right hand. She said it has bothered her since the fall. Come to find out when I asked the facility about this- I was told she was, in fact, not examined. Additionally, she had a roommate who was smoking in the room. She would keep 2 cans of air freshener near her bed and when we walked into the room saying "it smells like cigarette smoke in here" - she would begin spraying away. I was told by staff that they asked her if she was indeed smoking in the room and she said "no". So apparently that was that. ;-( Turnover seems very high. While there, the cook was fired or quit- [name removed] was in the kitchen making sandwiches for dinner - She had to wear many hats and worked very long hours. I feel [name removed] genuinely cares and does her best. I understand she is now the Director- so hopefully things will change. If the company continues to pay low wages and hire whatever walks through the door it would be hard for anyone to turn this into a gold choice.

I was interested in touring with Gold Choice but no one ever called me back.