Senior Living Asset Management

My Mom needed more daily care than our family could give. We were so fortunate to have The Canopy at Azalea Grove, a brand-new facility, open in our area and close to our home. During this time of pandemic, Mom has been staying safe and healthy in the Canopy community. There are great options for dining as well as fun, daily activities to stay engaged. Mom really enjoys the safely organized trips out in the community to the theater, local farms, or downtown dining. The administration and staff have always been helpful and quick to answer any questions we have had. We know Mom is in caring hands!

Called to explore options for my grandparents. Although we were not able to make a move due to extenuating circumstances, the staff was very friendly and transparent in the pricing and was able to answer all of our questions without hesitation. We felt that this was a nice community who not only cared for the residents but also appeared to care for their staff.

The community is like living in a plush hotel, and the facility is beautiful. I feel that their goal is to provide excellent care and dont focus on only the money. You

Trying to find placement for a family is very hard, but with Gold Choice they made it so easy for me to decide. Everyone there is so compassionate and loving towards not only the resident but also to each other. They make sure their residents keep their dignity and continue to enjoy life in their new home. Whenever I need to speak to some one and have questions they are always readily available and call back before the end of the business day if they were busy earlier. They assist their residents in many ways and make sure their needs are taken care of. Thank you for your services and all you do .

I work in the healthcare industry, and go in to visit patients at Gold Choice Deltona very frequently. I have always been impressed at the care the customers receive at all hours of the day. Most of the time, the customers are out of their rooms, involved in activities all throughout the building--even in memory care. This is not always the case at Assisted Living facilities and it's nice to see our seniors' quality of life being maintained to the fullest. The staff have always gone above and beyond for their customers to ensure their happiness. If I had a family member in need of Assisted Living, Gold Choice would be my choice!

We are so delighted! From the time we interviewed the staff to the last diaper change of our Papita, this place is top notch. Staff is kind, attentive, and supportive. Common areas are bright and clean and appealing to Papita. Couldn't recommend a better place in the area.

Positive: Easy to work with, very friendly, quick response time, attentive to the residents Negative: Food & Lack of Activites This review is for the Memory Care side, I have no experience with the Assisted Living side

Communication was amazing especially with Heart of Hospice. There is variation in the staff (caretaker) interactions but overall, given my situation, the experience was good and I am eternally grateful for admin working with me.

The experience would be positive, they were good to my dad and to others. We picked this community because of the value and the people were caring and professional.

The staff were so friendly and helpful and tried very hard to care for so many in that ward without enough help but I never saw them lose their cool or fail to be professional. Part of the reason for the low cleanliness factor was their difficulty in getting and keeping staff. The frequently were understaffed until right before dad passed. Someone should tell them that in that situation when cleaning, especially mopping floors, water needs to be changed frequently because the urine odor was often overwhelming and it was throughout the unit so I suspect they were not changing the mop water enough

I think the quality of care is excellent… But I think mom needs to be in the memory care side instead of the regular side of the building.… Just to get a little extra care. They will probably move her once a room becomes available. Overall the place has been great.

The Canopy associates are caring, competent and responsive to the needs of the residents and their families. There is a strong supportive atmosphere among the residents. Resident concerns are promptly addressed.

They could use help with keeping the place smelling fresh and clean. They are very good with the care services, and they keep me informed. The few activities that my loved one has participated in, they seemed to enjoy. They do pretty well with everything, and I am fairly pleased.

I think they are trying hard, the immediate staff are all very friendly. They are trying, but they are run like a corporation. Which I'd say is a negative because everything has to go through corporate and that can take a long time; and in turn, it doesn't have that personal element to it. They're not great communicators. My loved one has been there for some time and have only had their laundry done twice because somehow they didn't get put on the laundry list. I realize people can get lost and my loved one should speak up, but they aren't the kind of person who will do that. I have to keep contacting them to get things done because they're not great with communication, but maybe they will get better. I also realize that they are having staffing issues in relation to shortages and Covid, so we'll remain patient.

Canopy at Azalea Grove is a lovely place, the staff is friendly and I would recommend them. They are hard to contact on the phone after hours, but their communication before 5pm is great. They take a personal interest in the residents and their families. It's a place to call home.

Overall, I'm very happy with the Canopy. The first thing I noticed was how clean and new everything is. The second is the staff who have all been very nice and helpful. They are taking good care of my mom who fell not too long ago and fractured her pelvis (she was not in their care when it happened) so her level of care has been increased since she first moved in. I would say the only complaint my mom has is regarding the food, but even as that goes, the director called me to ask what kind of food my mom likes in an effort to make some things she'd love. They even went so far as to bake a bread my mom talked about and called me to get the recipe. I would recommend the Canopy to anyone looking for an assisted living (or memory care) facility for their parents. The staff is always responsive if I have questions or concerns which I find really reassuring. Overall, it's a beautiful place and there are lots of activities and the staff cares!

Don't believe what they tell you. Very short staffed. My mom was there 2 months and they only cleaned twice.

On the positive side, the nurses they have are fantastic. On the negative side - the administration leaves a lot to be desired. They are there 9-4 Monday through Friday and that is it. It is very hard to get a hold of them and their phone system never goes through so it is hard to talk to my dad. Overall the communication really needs to be improved - my dad went to the hospital and we were not notified until they were wheeling him into the ambulance. We never even knew he was sick. He went without medications for 4 days because they had a miscommunication with the pharmacy. The weekends are very bad, the place is only kept clean Monday through Friday but weekends it is filthy. A lot of his things go missing too. They never have the same nurses - there is a crazy amount of turnover going on. There is nothing for men to do, it mostly about the women. The food for memory care is horrible and it is always cold. The food on the assisted living side is wonderful.

It's kind of a raggedy operation. High staff turnover so there's no career professionals working there. Nice building. Nice activity program. Smells clean. But sloppy in some ways. They never cut my resident friends finger and toe nails, they let them grow for an inch! I have to bring diagonal cutters and sneakily cut them myself. It's crazy but true. The cook job is also high turnover and somethings wrong, I guess it's extremely low paid and the food has been quite shabby on the few times that I have visited. So, it's not bad but do not expect good service. Just a minimum to get by.

I took a tour of Gold Choice Ormond Beach when searching for a Memory Care facility for my loved one. This facility was okay overall. The cleanliness and friendliness were okay. However, it was not what I was looking for in a facility for my loved one.