Senior Lifestyle - Main

Services seemed great in the Id pendent area but in the heavy care area it was not as pleasant: staff were often rude and it felt as though residents were just abandoned in front of the tv

ED is great. Experienced, and compassionate. The ED and the head nurse met with us and inspired a lot of confidence. Unfortunately, the head nurse has since left and I have some concerns until she is replaced.

Overall touring experience with [name removed] was good. However when dealing with other staff members, I felt rushed like they just wanted to close the deal....however, they must be understaffed. It is clean, and decorated nicely, grounds are lovely. For quality of care, not good. We have used the on-site pay by the half area services and so little is explained to you. Rushed, no pleasantries, I'm thinking of getting an outside service. Meals have plenty of variety and dining room staff is very nice. Not sure, no introduction, and no new resident coordinator. I feel like I'm living there to get parents acclimated.

My loved one is currently a resident at Copper Springs Senior Living and overall her experience has been good so far. She is in the Memory Care unit and the staff have been wonderful. The housekeeping is great. The move in process was easy. The only issue we have had is the lack of internet to the Memory Care unit. Since they are not as mobile, watching tv or listening to music has been important. Unfortunately, our calls to management have really gone no where. Other than that, it has been a great place!

The community is nice as far as residents and most of the staff. The evening staff could be a little more attentive. One flaw is that they hire inexperienced non train people from outside with no formal training in health or aide service. They also need more coverage and support from their newly acquired upper management. I think the director [name removed] really tries hard but she is over whelmed and should have more staff.

It’s a great place for active seniors. We picked this community because of the location and services. The interaction/communication with the staff has been good.

The number 4 on the first question was given because we received conflicting information between [name removed], [name removed] the nurse and [name removed] the Assisted Living director. You would think that they work in the same facility so they should be able to answer give us a straight answer to our questions. It was a bit frustrating, their lack of knowledge with their own procedures. That being said, everyone was friendly, caring, the place was immaculate, the food was amazing. Our main issue was with upper management. They were also very friendly but a little clueless with the issues we needed help with. I would still recommend them to someone looking for an independent/assisted living facility. I just hope management gets their stuff straight with the things we had asked about but were told different answers from the 3 ladies I mentioned. We were given 3 different answers about what would be needed to move my MIL to assisted living, whether or not a TB test would be needed and if so, how to go about getting it done and where. It made an unfamiliar situation frustrating with their apparent lack of information, knowledge and experience when we needed their help.

We picked this community, because location was the main factor. Also, liked the facility. We've been very happy with the accommodations. Rooms are spacious and adequately equipped. The staff is attentive and caring. Food is great. Activities are above average. I wish the memory care floor was first floor so my loved one could walk outside. I'm also slightly disappointed in the cleaning of rooms as my loved one's furniture is often dusty.

I found the biggest help, was to be kind, polite, and communicative with staff. I tried to understand when they had shortages, or were stressed, and I tried to help when I could, for example feeding my mom during meal times if I could be there, rather than just leaving all of the residents to staff to take care of. We never had any major issues, we were always welcomed, and we developed good relationships with all the staff. I know not everyone was a dedicated worker, but we paid close attention to my mom's care, and staff was always receptive to our requests or questions. I would recommend this facility to others with the caveat that at any facility, you must be attentive to care and be aware of what is happening within the staff as much as possible. While my mom was at Addington Place, they went through a management change, which changed a lot of things. It is important to realize you still have to be an advocate for your parent when they are in a care facility. The more present you are the better care they will receive. I believe this is true at any facility.

All in all, I have been pleased with my choice of Lake Barrington Woods. Like all such communities, there is always room for improvement, and staff recognizes that and works hard to make our community shine. I am currently participating in the establishment of a Resident Council to enhance communication with internal and external management.

While no place is perfect, it's been a good choice for her.My loved one wanted to stay in Uniontown near family and have her own space. Marquis provides those things and has a comfortable quiet environment. The activities the facility provides is a nice bonus. We also like the system they have where cost is based on level of care the resident needs.

I've been telling lots of people how great The Breakers at Edgewater Beach is for independent living. I especially like the great location and views of the lake.

So far so good. We picked this community, because my loved one needed more than she was getting and it was close. Very nice place. She in Memory Care at Addington Place.

I toured with North Shore Place in Northbrook and it was a good tour experience. The drawbacks for us were the large size of the facility and it was more expensive than others we looked at. It was a very nice place though! The size would be good for a more active senior, but that is not my mom.

I toured with The Sheridan at Park Ridge and it seemed like a very, very nice place, but the only drawbacks were the facility was very big and it was more expensive. I think the size may have been an advantage for a very social or active person, but that is not my mom.

Based on our families experience, we were frustrated that all the required paperwork had to be completed by hand rather than a word doc to edit. There were a lot of duplicate questions on many different forms. It was also frustrating that we could not get our loved one moved in on the weekend. We would have loved it if we could have rented the furniture from them or a partner. However, everyone was incredibly friendly, nice and caring. We would highly recommend.

I would recommend to other families. We picked this community because of the value for cost, and location. It's good value for cost, adequate services, and personnel is good quality.

Facility is clean. Management is responsive to concerns, however nothing changes. Staff is friendly. Better than other facilities with respect to nursing care.

We picked this community, because of the location and family is a resident there already. It's average for long term care. Staff is nice, receptive and mother says the food is pretty good. I really don't have anything negative to say about the place.

[name removed] did a great job about convincing my parents to move in to this facility. The main reason they chose Wellington at Hershey's Mill is because the rooms were bigger and the amenities are nice. I would highly recommend them to others looking.