Senior Lifestyle - Main

How on earth Liberty Heights in Colorado Springs could possibly have earned any kind of rating (at least in the past two years) above a "1" is beyond me. My parents will be paying close to $6,000 beginning in January and have leaks in their roof and plaster hanging from the ceiling that have not been fixed for over 6 months. They are not the only ones. The company can't keep housekeepers, and can't seem to put a decent meal on the table. Even the servers shake their heads at the [Removed] they have to put on a table in front of the residents. Fewer and fewer people will even go to the dining room. Requests for help getting things fixed get a nod and a "we'll get that taken care of right away" and nary a word is heard for months because the staff have to "clear it with headquarters." Nothing seems to get cleared with headquarters. What a shame that a place that started out as wonderful to live in, where the owners cared about what happens there, has come to this. I'm sure the "corporate" is happy to rake in the money they do each month and their bank accounts are bulging. I can guarantee they would never live in a place like this. No wonder so many people are looking for other places to live.

In the beginning, the agency sent out a wonderful caregiver. She was nice she kept her appointments and did what she was supposed to and things were going great. Then for whatever reason, they stopped sending that caregiver and things went very badly very quickly.The agency either would call us to say they had no one to come out and had to cancel the appointments or they had someone scheduled to come out and an hour before they were supposed to come they would call and cancel and say they had no one. This agency is not run professionally and I would never recommend them to anyone.

The community is going through a transition and it has been pretty rough. There has been a lot of turnover and the quality of care has declined. The food has also gone down as I believe they now have one chef for both kitchens. They have lost some of the staff so the responsiveness to resident needs has declined. They do still seem to be keeping the community clean, but some families have pulled out their loved ones and moved them as a result.

Horrible facility!!! Don't even waste your time looking. New management team is running it into the ground. I will be moving my loved one out within the next two weeks.

Knowing my father was going to need permenant placement my family checked around and put him in this place for a week while we went out of state. The guy who ran it named Charles was not upfront about things and didn't find out about things until we picked my father up from the week stay. He developed a bed sore on his bottom in just one week which with what I was told about the care shouldn't of happened,

I have recently learned that my father who is 96 years old has not had A/C for the last 2 weeks and attempts to fix it have failed at his apartment at Lincolnwood Place Senior Retirement Community. This is unacceptable and irresponsible for my Dad to have to endure. He has suffered from dehydration in the past and he should not be put at risk by their incompetence!!!

I am still waiting for someone to help me schedule a tour despite having talked to 3 different people about it. No one calls me back to schedule a tour. I just get stupid messages and voicemails asking me how my tour, that I never had, was. I would not trust the care of my mother with your organization, nor would I recommend it to anyone else.

First impression was the smell. Could be cleaner. The room and in the bathrooms. Didn’t see any staff and my friend said call lights aren’t answered or take a very long time. The elevator wasn’t working and my friend said it’s been broken for a year. The room is very cold. They do not have their own thermostats. Rates keep going up and care down. Wish my friend would move.

In [Date Removed], I was told that my Mom, Rosalyn Brunkow, was going to have a great time there in Memory Care. The first week, she had peed through her clothes and her hair was greasy. I stayed for Supper, which was always disgusting, and her food was chopped up and asked why and they said that it was on her sheet. I went different times of the day. The Staff was always on their personal phones and when I questioned they would get mad and stay away. They would make the residents watch Madea? There were times when the Staff would be so hateful to Residents at Supper. It was awful! My Mom went to the Hospital and came back and I didn't even know. Not until the next day. I immediately sent them a message to inform them I'm removing my Mom. I sent them a message in the middle of [Date Removed] and we left on [Date Removed]. CAN YOU BELIEVE THAT THEY BILLED ME UNTIL[Date removed] NO! I am so happy my Mom is at [Name removed]. Good Riddance Camelia Walk!! Always check on your residents

I don't think they were prepared for The severity of the situation even though they said they could. And I am thankful that I also kept her on hospice so there could be be an extra layer of helpers that knew our situation. We moved her after she was found on the floor of her room when the staff made rounds and called 911 to transport to the Emergency Room

Things are promised but lied to. No cooking in the rooms as promised. No food delivery as promised. Have to pay extra for room delivery of meals.

It smelled terribly, I visited 2x because they said they were renovating. It was months after the first visit and it was the same. They want that amount of money, they need to up their game. It was sad and disgusting and there was no way I would put my mother there!!

The staff, [name removed] the director treated my Mom abruptly and with very little compassion, belittled her, and never followed through on her promises. My Mom found my Dad in PJ's, on the ground from sliding out of his wheel chair, constantly calling out for help or assistance with no one in sight. They are extremely short staffed and unable to care properly and with empathy and compassion for dementia patients. Anytime my Mom needed help with my Dad she would struggle to find someone to help her and it would take 30-45 minutes for them to come. They threw out $[removed] worth of my Dad's medication "by mistake". This was a nightmare facility. I do have to say the physical therapist was wonderful. Don't let the beautiful building and sales presentation fool you. Having a 1:11 ratio is way too low for dementia patients and not activities on the weekend doesn't work. Avoid at all cost!

This is a horrible place, the people who own it doesn’t even exist or care. All they care about is money. Please don’t put your loved ones in here. I can not begin to tell you how horrible this place is.

Communication was minimal No real family welcome or orientation to the place once admitted Mother is a diabetic who transitioned off an insulin pump to move to memory car. Made facility aware, nurse who did assessment was aware, offered to bring home glucose machine etc. I noticed her change of demeanor and constant shaking on an evening visit and staff seemed unprepared on what do and learned there was not a glucose machine nor orders for blood sugar checks for her. My mom was the. readmitted to hospital after 3 days due to extremely elevated blood sugars over 900. Facility said they would not take her back. Refunded a partial amount of monthly rate, kept the rest and the community fee. Again at facility for 3 days. I would say, stay away and find a different memory care.

Horrible place - my client got bed bugs there and they did not handle it well at all. He ended up moving due to the incompetence

My mom has been living here for 3 years & services & training of ALL staff as gone way downhill. Now on its 3rd Ex. Chief, the meals still are not "gourmet style" grade as advertise & very little variety. Maintenance is terrible - 34 year old heating system needs replacement. Residents no longer have complete control of thermostats & they are Locked now. Nursing staff is under-manned & poorly trained, with high turnover and lesser qualified nurses coming in. This is true of Food Services entire staff as well: under staffed, under trained and unprofessional. BKD continues to violate IL State Health Dept. laws & most of staff are ignorant of these laws. New Exec. Dir., same problems & BS! Brookdale Corporate continues to refuse to fund major maintenance updates (Heating & Cooling) and maintain an adequate number of employees in every department. Food Services being the most incompetent of all, followed closely by AL nurse staff. Lisle Police Dept has scores of complaints from residents

The meals and dining service is terrible! It's not the most expensive one so the care you get is what you pay for! I am constantly here checking on my loved one and every day there is something wrong. My loved one needs a lot of help. I WOULD NOT RECOMMEND THIS PLACE! I am sorry that I moved him here!

This facility has bed bugs!! They need to tent the whole facility instead of just having someone come spray they only care about their jobs and not the residents! Would not recommend for anyone to have their loved one stay here!

My family’s experience with The Woodmark has been extremely disappointing and distressing. While my grandfather has been staying here, over $[removed] went missing from his bank account through fraudulent checks. Somehow, either a staff member or a visitor was able to freely access his room, find his checkbook, and use it without his knowledge. What’s most disturbing is that The Woodmark has shown little concern or accountability for this breach of safety. The Albuquerque Police Department has also been unhelpful, leaving my grandfather — an elderly, vulnerable resident — and our family to deal with the financial and emotional fallout on our own. The lack of care, oversight, and responsibility is unacceptable. Families trust assisted living facilities to protect their loved ones, not to expose them to theft and exploitation. I believe in karma — good and bad — and I know this will come back around to those who allowed or committed this. In the meantime, I cannot recommend this facility