Senior Lifestyle - Main

The staff at Benton House was great. We did respite care for just one night.

Nice facility.

Very nice - larger facility, but would provide quiet area for my mother and her cat. Apts have balconies. RN on staff - food looks good. Reasonable rent and suportive care - like that the rent includes all leves of care.

Retirement and Assisted living

Met with the director was not able to answer a lot of my questions. Stated that they would contact me later.

seems a little run down - but the staff seem very nice.

Staff was great to talk to and willing to do everything I needed, but just a bit too pricey for my mother's budget

They did not disclose to us that in the memory care unit they had psychiatric patients that could not find a more suitable place to live - so that was a huge thing in the beginning, also just like everyone else they were severely understaffed and were not able to give our loved one adequate care. Our loved one was barely watched which resulted in her falling many times. They also do not have a system in place for medication so there is nobody there double checking the medication and dosage is right. On one occasion they gave our loved one someone else's blood pressure and diabetes medication which had sent our loved one to the hospital. There were no activities going on, and the food was almost inedible - it was not even really nutritious meals.

This community presents very well, it is very clean and the CNA's our family dealt with were very friendly. However there are areas of improvements, they need to make sure the residents are eating. They need someone there to clean on the weekends and help with house keeping. Also their communication is extremely poor, if you loved one has any type of disability or needs assistance this is not the place for them.

This is a lovely community but right now they are not staffed correctly so it is creating some issues with the community. This community was much less expensive and better compared to the other communities.

I wouldn't recommend this community. In fact I am leaving in a bit. The food is not good, so I fixed my own food. I had a 2 bedroom room apartment, and it is nice. This was one of the biggest apartments they had to offer. It was better before COVID, and now you can't go anyplace. If you have to go to a hospital then you had to be quarantined.

My parents moved to Liberty Heights 18 months ago. We were sold by the attached garages, the availability of 3 bedrooms units and the view of Pikes Peak. The staff really is the best thing about Liberty Heights, although there is frequent turnover. Over the last 18 months there has been a change in management, most of the office personnel has changed, the dining room cannot keep staff, in fact I have witnessed security or maintenance staff serving meals, and times where the wait for food was over 40 minutes because there was not enough staff. Keeping bus drivers has been a challenge, too. I believe that only one bus is in service at this time. Although the units are generally spruced up upon move-in, windows don't open and plumbing is sensitive because of the age of the facility. It is supposed to be a gated property, however either one or both of the gates are generally open at all hours of the day or night. Still, it is the kindness of the staff that lets us overlook those deficiencies, as well as the poor management. HOWEVER, nothing can make up for the inedible food that they have consistently put out the entire time my parents have been there. My mom is 88 and needs a walker for balance. It is difficult for her to lift pots and pans because of the weight, and because she needs to keep her balance - nonetheless, she had lost so much weight from not being able to eat the dining room food, we have had to find short cuts and simple frozen food meals, etc. that she is able to make for herself. So why is she paying over $6000.00 a month? Going to the dining room is an important part of the socialization that you get at these facilities. The food is not locally sourced or fresh by any stretch as advertised on their website. Vegetables are consistently rubbery, meat is dry, bread is not fresh and food is served lukewarm. I once saw a promotional video boast this property as a cruise ship on land, and I understand that the dining experience was lovely before Liberty Heights was sold to the current corporate entity - now, the only cruise ship it resembles is the sinking Titanic.

The location is fantastic - close to many stimulating things in the city. Independent Living residents have a great set up as they are...independent! Care in Assisted Living section is fair to poor, ditto the skilled nursing facility. Many staff are kind and helpful, others are definitely not. You have the sense there is a lack of overall supervision, staff are not well trained and don't work well as a team. Management is somehow not aware of all the problems - from physical plant issues to personnel. There is always hope that this will change as they do seem open to addressing issues. Speaking to other friends and family of residents around my loved one my perceptions are sadly not unique. I wish them luck in turning the ship around!

It was a nice nice place for my father to live. The facility is clean and offers my activities. The downside is that they only serve continental breakfast. In my opinion, older adults love a good breakfast and lite lunch, but that’s just my take. They charge for meal deliveries if you can’t make it to a meal.

I am speaking about the personal care. They need to get their act together. Lack of communication, screwing up appointments for my loved one. It has been a complete mess from day 1. The place is clean, people seem nice and my loved one has made friends but they just can’t get their act together on the administrative side. The one nurse gave me wrong information and it takes asking multiple times to get an answer. Completely frustrated but they say they are working on it. The primary care doctor associated with the place is a life saver. The people at the memory care side are amazing. My loved one is not ready for that side yet.

We had our mom there since end of June. They pushed us to get her in at the low rate, just to find out they raised the rate 2 months later. UGH! Still waiting to hear what they are going to do about that. At least, twice so far she's gone with out her laundry being cleaned for at least 11 days. Finally called corporate about it, cause it seems to be get better, and then they fall back to their old ways. We're hoping that it works out. Staff is nice.

Ive called a few times,talk to someone then they never call back

The biggest drawback is the dining services. Even though the food is good, the dining room staff is disorganized and very mismanaged. Sometimes you can sit for a half-hour or more without the first person coming to the table with basic water or coffee. Disengaged bussers stand idly by in corners without any notice of dirty dishes or empty drinks that need to be tended to. Once food orders are taken, we residents often wait for 1/2 hour or more before anything comes, and then it seems half the time something on the order arrives incorrectly. Oversight of the dining room staff is poor. Getting someone's attention is practically futile. Brookdale must pay poorly which is reflected in the quality of some (not all) of the dining room staff.

I toured here while looking for a place for my loved one's respite care, and I thought it was a very nice faculty, but it wasn't in a great location for us, It was very big, and it didn't seem as welcoming and homey as what we were hoping for. The woman who gave us our tour was professional and nice, but she seemed a little cold and didn't give us a warm and fuzzy feeling. Overall, Copper Springs just would not have made a great fit for us.

My father is doing pretty well since his move to this community. However there is room for improvement in this community. They have over promised some things that they have not followed through with. I will say the personal care they provide needs improvement. The staff is good, but they do fall short in some areas. Nothing is perfect. I would recommend the assisted living portion of this community, but not the memory care.