Senior Lifestyle - Main

The location is fantastic - close to many stimulating things in the city. Independent Living residents have a great set up as they are...independent! Care in Assisted Living section is fair to poor, ditto the skilled nursing facility. Many staff are kind and helpful, others are definitely not. You have the sense there is a lack of overall supervision, staff are not well trained and don't work well as a team. Management is somehow not aware of all the problems - from physical plant issues to personnel. There is always hope that this will change as they do seem open to addressing issues. Speaking to other friends and family of residents around my loved one my perceptions are sadly not unique. I wish them luck in turning the ship around!

It was a nice nice place for my father to live. The facility is clean and offers my activities. The downside is that they only serve continental breakfast. In my opinion, older adults love a good breakfast and lite lunch, but that’s just my take. They charge for meal deliveries if you can’t make it to a meal.

I am speaking about the personal care. They need to get their act together. Lack of communication, screwing up appointments for my loved one. It has been a complete mess from day 1. The place is clean, people seem nice and my loved one has made friends but they just can’t get their act together on the administrative side. The one nurse gave me wrong information and it takes asking multiple times to get an answer. Completely frustrated but they say they are working on it. The primary care doctor associated with the place is a life saver. The people at the memory care side are amazing. My loved one is not ready for that side yet.

We had our mom there since end of June. They pushed us to get her in at the low rate, just to find out they raised the rate 2 months later. UGH! Still waiting to hear what they are going to do about that. At least, twice so far she's gone with out her laundry being cleaned for at least 11 days. Finally called corporate about it, cause it seems to be get better, and then they fall back to their old ways. We're hoping that it works out. Staff is nice.

Ive called a few times,talk to someone then they never call back

I toured here while looking for a place for my loved one's respite care, and I thought it was a very nice faculty, but it wasn't in a great location for us, It was very big, and it didn't seem as welcoming and homey as what we were hoping for. The woman who gave us our tour was professional and nice, but she seemed a little cold and didn't give us a warm and fuzzy feeling. Overall, Copper Springs just would not have made a great fit for us.

My father is doing pretty well since his move to this community. However there is room for improvement in this community. They have over promised some things that they have not followed through with. I will say the personal care they provide needs improvement. The staff is good, but they do fall short in some areas. Nothing is perfect. I would recommend the assisted living portion of this community, but not the memory care.

Management continues to change, several Ex. Directors have come and gone. The industry is totally out of control, can basically charge and do whatever they desire. Caregivers are underpaid and it shows in their attitude and work. Most of them spend their time on their phones or socializing with each other. Turnover is rampant. Residents are on their own. You can walk into the property without anyone saying or doing anything to you. Most of the time no one is in their office. Totally paying for an overpriced apartment with meals. Moved my mother out and into another state where people really care.

When I spoke with the lady at this community about possibly moving my mother in I was not pleased with her. I told her what we were looking for and she had mentioned that they did not have what we wanted available. She then proceeded to tell me that she did not feel the one bedroom was important for my mother, and she knew what would work better. I think I know my mom and her needs and did not like that she was pushy with the way she spoke to me.

We pay $10,000 per month to have our relative here and while the facility is new the food is monotonous and quality care is lacking. Residents often roam the halls unsupervised and get into each others rooms. While the supervisors say they meet state staffing requirements, we expected better care and attention. It was gotten to the point where we bring in our own paid people to care for our relative, adding more than 50% to the cost of this already expensive facility. In short, it is not living up to its own standards or our expectations.

Move in date on contract didn't not agree with actual move in date (over 2 weeks later) Other than getting lists for moving services and home health aides, there is no real move in assistants Always a nice visit since people are genuinely happy there (residents and workers)

I toured on three separate occasions. If you are looking for independent living then this is a good option within the city of Atlanta. The assisted living is another story: Your loved one will be banished to the assisted living floors. The sales staff will show you all the great amenities of the building, but fail to mention that assisted living residents don't really have the use of these amenities without the help of a family member. Depressing best describes the assisted living floors and because this is a for profit corporation the staffs hands are tied to think for themselves or the residents. We took this off the list after realizing that the sales staff point blank lied about residents true options.

The Breakers was designed for senior independent living - emphasis on INDEPENDENT. Over time, more residents needed a higher level of care, so management brought in an outside company, Custom Home Care, Inc., to provide optional assisted living-style services under the “Catered Living” banner. These services are available to all residents, but the 4th and 5th floors are designated “Catered Living” floors. Both floors are staffed with “concierges” and there is a small dining room on 4. The Breakers does NOT have a skilled nursing facility. My mother was a resident at The Breakers for several years. In the beginning, this residence was appropriate for her needs. But she gradually progressed from living independently to requiring a live-in caregiver 24/7. And as her health declined, so did the quality of “Catered Living” services she received at The Breakers. The building and grounds appear clean and well maintained; public areas were refurbished in early 2014 and apartments are spacious and bright, with great views. Facilities, activities and events are above-average. Having medical offices, a beauty parlor, and other services in the building is a big plus. In the dining room, my mother experienced varying food quality and abysmally slow service. Four elevators are inadequate for a building where a growing percentage of residents uses walkers or wheelchairs; waits at peak times averaged 10-15 minutes and longer when one of the elevators happened to be out of service. The building hired exterminators to tackle bedbug infestations which migrated through apartments and common areas. Residents and/or responsible parties should review monthly rent Statements VERY carefully. I found erroneous fees for supplementary services on nearly every one of my mother’s bills. Having to dispute overcharges month after month was a drain on my time and patience. As my mother’s needs increased, communication with The Breakers’ staff became more problematic. Important memos circulated among residents were not copied to family members living outside of The Breakers. Response to voice mail and email was often slow-to-none. Front desk concierges and maintenance personnel were often visibly stressed out and occasionally rude. Ultimately, though, it was extreme dissatisfaction with the “Catered Living” services that caused me to relocate my mother (see my review of Custom Home Care, Inc. elsewhere on this site).

My mom has only been there a month so it may be too soon to tell, but so far here are my thoughts. I don't really understand their system. We put her there on doctors orders. Very expensive, and has only gone up. They charge more to help my mom find her way around. What assisted living means to them and what we thought we were getting are not the same.

Was not a fit for our family member. I feel the evaluation was not correct and needed a higher level of care which they were able to provide. Should have never been accepted at the level at entry.

The Renaissance may be a satisfactory, or even a good place for someone wanting independent living. I would not recommend it for someone needing assisted living services. My parents didn't get what they needed there. It only got worse with the change in management. From my family's perspective, instead of redecoration,, the new company's money would have been better spent for better trained, better paid care staff. I downgraded cleanliness because my parents' room was supposed to have daily housekeeping, but it was always very dusty. Additionally, I don't think the carpet was ever cleaned in my parents' room. Some staff was "friendlier" than others. The food is pretty good: no complaint there. Location is very good. Bottom line? We were disappointed with the Renaissance.

When she went there, she didn't need skilled nursing, she does now, it was a good thing until a few months later. They were very nice and she enjoyed her stay there. They don't check on them they only check on them once in a while. I feel as if sometimes they are understaffed. I was there and I would pull the cord and no one would come, a few other times she would go for the door and they would have to come running. A lot of the people were very nice. I think they need to be a little more involved with them. It's a pretty place, it was a big room. There are times when I've seen other residents in her room and they would sit there for hours, nobody knew where they were.

The senior staff was totally awful! The head person fired every single staff person the year my parents were there. The senior managers totally turned them off. Not only was the staff constantly turning over, I had brutal occasions with the head manager who was awful to deal with. She was very friendly at first of course, but after a year decided to up the monthly charge by hundreds of dollars for eating lunch which they had been doing since they got there. They were eating three meals a day every day for a year, and suddenly we had to pay more. It was wonderfully laid out, and nice and new.

It;s not working out, they're going to let her out of the lease because my moms just so miserable there. It's not the breakers, shes just concerned about the money, she doesn't think she fits in with the other residents, she has dinner by herself in the living room, she doesn't like the mass, they go on a lot of the same trips, I could just go on and on. They were very nice about letting her out of her lease, they had given me 30 days and she didn't say anything until after those 30 days but I thought they were flexible and they said they didn't want her to be in a place where she wasn't happy and I'm sure it wasn't good for their morale either.

There is high turnover with the caretakers. But everybody who has worked with my mom has been amazing. Absolutely would recommend! This is a great place! It is clean, the workers are kind and attentive to the residents. Food is great too