Senior Lifestyle - Main

I toured Prairie Green at Fay's Point and it was okay. It didn't appear to be as clean as some of the other facilities that I toured. They also didn't offer the same amenities here as they do at some others. The staff was nice enough.

The care is very good. My biggest frustration is that whenever I have questions or need to know something, I find if very difficult to get a hold of anyone. If I call and leave a message or email them, I never get a response. They need to have more interactive activities and encourage the residents to get to know one another.

The actual facility was nice, location was good, good activities and transport to local stores. Welcome and orientation was lacking and not well coordinated. Food is not very good, believe they were without a true chef for a while. Went from 2 to 1 hot breakfast weekly. They are priced well above comparable options. Increased my mother's rent after 4 months. Moving after 6 months to a comparable facility. Gaining an extra bedroom and saving $1,200 a month. My mom was also unhappy with the fact that they did not provide cable TV in the monthly rent.

The community staff turn-over is high. The food is expensive and not that good you have $400 but there is no way to opt out, you can use the money towards the hair salon though but you must use the $400 or you lose it. Most of the staff is very nice and pleasant to deal with. I have seen management yell at the staff before. It wasn't always this way, however it use to feel homey and it is a comfortable place, there's just a couple of things that need major improvements on.

I've lived here 8 years. Management emphasizes the word "independent" living all the time. So resident conflicts are left up to residents to solve themselves. That seems to have led to some spreading rumors about others that the less alert believe. It's difficult to solve things like this without management support.

I toured this community. It's an older facility and definitely seems like more of a nursing home setting than an assisted living facility. Their regular tour guide was gone that day and the person who stepped in wasn't as knowledgeable or able to answer our questions. I will say, the regular tour guide did reach out to me and follow up/offer to answer questions I had.

Copper Springs is cheaper than any other place I found. But the activities, meals, and care need improvement.

We have some concerns about the system to check on residents. Also the elevators take forever & are regularly having at least one out-of-service, so it can be very frustrating. Everything is clean & staff is generally okay & friendly.

The staff were all really nice, but it took them a while to be able to come and visit my loved one and we were needing something pretty quick. When we went to tour we got more of a clinical feeling from the look of the faciliity. We also saw a lot of the staff sitting around on their phones which did not make me feel confident in them.

My father has been there a little over a year and I believe there has been 3 different general managers running the place. The amenities are great, sadly my father just sits in his room and doesn't socialize, so not sure it is worth the cost for him. But for those who do like to do things and meet people, it seems lovely. The food has taken a turn since COVID and the cost cutting measures are definitely noticed with less and less meat/protein and more noodles. But still good.

We felt they did not sell the place very well during our tour. They did not offer 3 meals a day, 5 days a week. They also did not offer a free gym membership. They did not offer a lot of amenities that we were looking for which was why we chose a different facility.

The apartments are the most spacious I have seen in the area. and the community is beautiful. Depending on the level of care your loved one needs, I would think twice about this community. The family will need to be very involved in the care needed for their loved one. The community isn't full staffed to care for the residents' however, the staff they have is lovely. My loved one doesn't care for the food offered. There are several residents that don't care for the taste and options available for meals. They aren't able to accommodate some dietary restrictions, and they sometimes offer a low salt option. The temperature of the food is improving after the community has received feedback from residents about this. If you need your meal delivered to your room due to being ill, the meals may not show up.

We really like the hominess of the facility, it does not feel like a nursing home but it really has that family orientated environment and our loved one is very happy there. She absolutely loves the meals and dining service and the activities she likes to participate in she enjoys. However they could work to improve and the nurse responsiveness to families especially when it comes to medication management.

They are short staffed just like everyone else is. It does not seem like there is a lot going on - at least with her. They do call us and keep us well informed and updated on what is going on and if there are any changes. They are as attentive as they can be during these difficult times.

Initially it was an awesome experience in terms of how they tried to make us feel at ease and it seemed like it was going great. Once we signed the paperwork I felt like they just completely flipped things around and I was not happy. There were many things that they did not explain to us up front that were major surprises to us. When we got to her unit, they did not clean it prior to us her moving in. They did end up cleaning the apartment and admitted to the mistake and gave us some money off of the first months rent so that was great. I understand that the executive director is very busy, but I think she needs to be more accommodating to the newer residents to help them feel more at ease. We are hoping there will be some improvements in the future.

Our family had an in person tour and it was not a bad tour experience it was just not what we had hoped for or expected

Firstly the food is good, but the way it's setup makes it costly. Out of the rent you pay, a certain amount is allocated for your meal plan. However, the meals are expensively priced. That amount they give you won't last you the entire month, so you'll have to end up cooking or eating very little. Overall I would advise others to not go there, they pretty much scammed me as far as I'm concerned. I liked it and I decided I did want to live there because there's a pool and I liked everything else. I'm able to cook and I didn't like that there wasn't an oven, but I could make do. I kept telling them that I can't rent anywhere until I sell my home. I was adamant about that, I don't know how many times I mentioned that. I also hadn't even put my house on the market yet, so I needed to get it ready to sell. I am handicapped and my mobility is limited and slowed down. I signed an agreement and I thought there was an understanding that I DID want to rent there IF the room I liked the most became available. I also thought that everything was SUBJECTED TO the sale of my home, but it was not and I had to start paying rent in December. Because of that I've lost about [price removed]. Which is a lot of money for someone with limited funds. My living expenses in addition to what I was used to making have become costly, I have unfortunately went through all of my IRA on top of having to pay almost [price removed] for basically nothing. I feel scammed. I would have not signed it or I would've made sure the words "subjected to" were in the agreement. It was done in such a way that I had no idea that I was signing an actual lease to start renting in December. I thought it was an agreement that I would lease the apartment if and only if my home was sold when the apartment became available. It was the week of Thanksgiving when I saw the place and I had to pay rent the following month, although I never moved in. If what happened to me didn't happen - I would've loved it because it was close to where I used to live and I was familiar with the area. It was the perfect place. There were so many things they would've taken care of that a lot of places charge you extra for. Even though the food plan was a little expensive, I really liked Aspire at West End and I'm sorry to say I genuinely feel like I was scammed.

Just like other places right now Addington Place just did not have enough staffing to adequality service their cliental

The staff were very nice but the community was very spread out and it did not work for the layout that we wanted for my loved one. It just didn't feel very homey and my loved one had trouble getting through it due to how much walking is required.