SeaCoast Health Systems

My mother moved into this facility on [date removed] and sadly passed away on [date removed]. She was there for just 15 days! I found a voice recording she had accidentally taken on her phone, her breathing was so loud, raspy, and wheezy that she should have been immediately transported to the hospital. My brother was informed of our mother’s death via a voicemail! A voicemail! They have absolutely no proper procedures in place to deal with the death of one of their residents. I find that unbelievable! I was left alone with my deceased mother in the room, tasked with packing her belongings and carrying out everything myself, drowning in my grief! I couldn’t find my mother’s jewelry, which I knew she had taken with her. When I inquired about it, they claimed to have no knowledge of it. Apparently, my great-great-great-grandmother’s ring mysteriously vanished! It’s incredible that all the valuable jewelry went missing, while the costume jewelry was left behind. I could go on and on.

Do not recommend anyone's parent for care there. Run away from there as fast as you can. Governors Glen is horrid and should be shut down!!!!It needs to be closed. That placed left my loved one in dried urine and over medicated him.

Don't send your loved ones there. Low staffing, unresponsive staff and leadership. Clothes will be lost and never found. Laundry piles up and the family will need to help with keeping clothes/linen clean. Multiple falls with injuries that included 1 hospitalization and 1 ER visit on a Friday night with a head laceration. No. Please look at other facilities to keep your loved one safe and happy. Momma also experienced bullying by another resident.

Do not go to Governors Glen - ever. My father was left dirty with urine all over him. They doubled his medication to the point that he was almost comatose, which sent him to the ICU within a very short period of time after moving in. In the hospital, he was diagnosed malnourished and dehydrated, with toxic levels of medication in his system. His organs shut down, and he died shortly after that hospital stay. Before entering Governors Glen, he was active, walking miles at a time, and generally healthy.

They were rude. They lied about the issues of my loved one. They tried to isolate me from seeing my loved one. They left her in poop. I had to get the police so I could see my loved one. The wrist of my loved one was broken.

This place is awful! The management speaks down to their staff regularly. The aides do not HAVE to be certified so most of them don't even know what to look for in a patient in order to contact the family members. And every day, I noticed they are serving soup and sandwiches to the Alztheimers patients! I would NOT even consider sending my loved one to this facility. Please be careful. It may look nice on the outside but they look like they have a lot of issues on the inside.

Worst place on the planet....No nursing staff in 2015 alone they went through about 4 to 5 nurses...no one would stay on staff. Staff is unprofessional, Med techs are not bright enough to pass exam. some are not certified to pass medication. Staff took forever to clean my mother and that was because they are always short staff. ED never leaves her office to address concerns. Felt rush when attempted to try and tell them the error in their ways....RUN....