SeaCoast Health Systems

The Liberty Ridge was very clean and well maintained. The place was fairly new and the staff was very friendly during my tour. My favorite was the sales lady, she had a great personality and was very friendly.

The staff have all been so wonderful to my dad, they make sure that he has transportation to and from his doctor appointments and help organize all of his medications. My loved one is really liking the activities they have going on throughout the day and has no complaints about the food they provide. I would defiantly recommend this community.

I toured this community for my mother, and it went pretty well. My tour guide was kind and helpful. They were informative and answered my questions. The community looked nice and clean, everything looked well-kept. It just wasn't the place for my mother, but it is a nice community.

They are very friendly and they are open to help with anything you ask them to. I think they need to do a better job with the resident's personal items, as far as keeping up with them and not getting them confused with other resident's items.

It's clean, and the staff is friendly. They do some word games and things. But I don't think he gets to get out very much. I would like to see a few more crafts. I would like to see more encouragement to do the projects. They were a little less expensive than the other places.

Location good. Comfortable facility. Good resident mix. Staffing on the low side.

I had a good tour with Governors Glen, but I did not feel that it was as good of quality as a couple of other facilities that I had visited.

Dad was in a rehab facility to begin with, and Liberty Ridge Senior Living Community went out and told us that he could not be accepted because if his condition. After a second rehab I asked them to evaluate him again. They did, and accepted him, but then a couple weeks in decided he required too much care for them. I get that, but it was not handled in a professional manner. They basically refused to even attempt to offer dad the sort of help he needed. They made the decision to take dad in the first place, but then would not help us at all to find a better place for him when it did not work out. The whole thing felt like they were just trying to make a sale, interested only in the money and not in helping my dad get the care he needs. I know that my dad is not in good shape and his situation can be a challenge, but overall I was just not impressed with how things were handled.

My mom needs memory care. I don't think that's their strength even though they are classified as a memory care facility. We've had a few hiccups but communication and presence is key. Staffing needs improvement. They use a staffing agency a lot. So there are always new faces.

Price wise they are ok but could do better with the menu and staff.

In my experience which doesn't count for much because my sister is still in charge of all that goes on with my mother. She's not happy there. She doesn't like the food. They don't have enough staff for the residents and they tend to be short tempered at times. If she does activities she doesn't remember them.

We chose Governors Glen because of the convenient location to our family. Her room here was on the smaller side compared to some others we looked into. The food here was not good quality and it was cold when it was delivered. I would recommend depending on your circumstances.

They could use people that are more experienced with handling those who have Alzheimers and Dementia. There has been a gap there that they would do well to fill. Other than that they have been ok. The facility itself is very nice and well kept.

Does not accept hospice patients

I really don't think they have what we need. They have no rooms with walk in showers. I didn't get a good vib from them.

They have no security upon entry. Anyone can just walk in, and it is unsecure and safe. I am removing loved one, and highly not satisfied with services. The three biggest issues, inclues; cleanliness, security, and lack of showering. They only provide showers twice per week. The rooms were not clean enough, and the bathrooms/showers were unclean, and toliets were stopped up.

Good community. The staff was too loud. The community felt dark and this wouldn't have been a good fit for my loved one. Also, the person that was scheduled to give the tour passed the duties to another staff member with no communication to me about the change.

The office staff were very nice; however, the caregivers weren't nice. There was a verbal argument with a caregiver one time. The office staff were willing to try and fix issues when brought to their attention. There were difficulties with making sure my loved one received their medications. The staff didn't know how to handle ordering my loved one's medication as well. There were times the food was not suitable for my loved one. I ended up having to take food to my loved one because of this. I ended up taking my loved one out of the community because of the issues we had.

I had several issues with this community. They used Covid as an excuse and did not come up with safe ways to continue things that were necessary like physical therapy. we had several items come up missing and there was an issue with theft. I would not recommend this community. The director would communicate with me and would not return calls or texts.

This community was spacious, it was kind of a unique layout. The rooms are on the smaller side. If someone asked, we would recommend this community to a family or friend with reservations, it would depend on the health of their loved one and the dementia phase they are in