Sagora Senior Living

My mother-in-law has lived there for 9 months and simply hates the place. Very few of the services promised actually happen. They get the charges wrong, the food is inedible (confirmed by my wife) and the staff is unsupervised since there is no Dircector running the operation. Apparently this has been an ongoing issue with the place. We are now looking to find another facility. So sad since the facility has such potential but so poorly managed by the corporation. My wife has discussed the idea several times with staff but with no improvements.

I would not allow my mother to live here. We went for a visit and the woman was trying to hide every flaw we saw or give excuses. We saw care givers throwing food towels on the floor. Sweeping up towels. How lazy. We heard them telling one person to stop asking for a Cigarette . We let ourselves out very fast. Yes its a beautiful place but i wouldn't be a loving son if i allowed my parent to live there. Absolutely nothing going on.

Very disappointed in the place. Told they would provide care for my client and with in days of her moving in they said they couldn't take care of her and the only way she could stay is if she had 24/7 care from an outside source. Found out they weren't give her meds right refused yo give meds and also found out they forget to do paperwork to get her some of her meds. They tried to get her commitment to [Removed] because they didn't want her there and when told that she wouldn't be committed the refused to let her come back. So they just left her out on the street. Staff is never available can never find anyone and takes at least a half hour for them to answer call light. So would not recommend this place.

My mother had got kicked out after attemping to leave when she wasn't aware she couldn't leave. I was very disappointed with Bella Vita and their services. I feel that they screwed my out of my money after they kicked her out they still wanted me to pay for her stay after she kicked out which was crazy to me. Her first week there it was a cold week and she didn't have any heat or hot water and I expressed my concerns to the staff there and they were not very responsive to my concerns. We have since moved her into a new community due to the level of care they said she needed. I just feel that they could had been more patient with my mother I was not happy with the community at all.

My parents were not interested in this facility due to the fact that it does not have complete kitchens and the location is a problem due to planned construction in that area.

I had to move out when they allowed the resident across the hall from me to smoke in her apartment. Fumes from her smoke filled my apartment and with my breathing difficulties I suffered severe respiratory distress. My health required that I vacate my apartment immediately. The Parkwood Meadows management's attitude was "tough luck" for you. Anyone with significant respiratory difficulties should avoid Parkwood Meadows since tobacco fumes permeate the entire facility.

Stay away the Executive Director is a liar and a scam artists, she guaranteed activities, quality care, quality food and to remain accessible at all times for any questions or concerns....i've had to call her twelve times before her assistant called me back and resolved the issue at hand

My father was here for less than a week before he passed away. Within that time, a piece of equipment used to help transfer him from his bed to a chair collapsed [removed]. The incident was not documented in his record, even though my mother, who witnessed the fall, specifically asked that it be noted. The day before he passed, he was [removed] by the staff while being moved from a chair back to his bed. [removed] The following day he was transported to the hospital for breathing issues and passed. The only call we received from Emeritus was the next morning when someone contacted my mother to ask if she wanted to pay to reserve his room. No one had noticed that we had cleared his belongings out of his room the night before.

Where do I begin....Executive Director is a complete air head, unprofessional and all over the place. I was promised the moon and stars prior to moving my dad in the facility once there it was a nightmare. Director has no clue on what takes place in her own facility, more vacancies than occupants, the nurse unprofessional and dressed like a [removed], receptionists all are very ignorant, unhappy look as though the were [removed], private caregivers hang out gossiping about how the place sucks, food is low quality need I say more.......moved dad out after 10 days of this hellish place

Person set up to give tour not available and no contact made that she wouldn't be there. Person giving tour was very nice but not knowable on layouts. Place seem sad. Nurses nor other members smile or seemed to enjoy their job.first impressions last.

I had a horrible experience here, I would never recommend them to anyone. I have had nothing but trouble. We moved out more than six months ago, and they still can't give me an answer about the billing, so it can be closed out. I don't think they were very attentive, my loved one ended up in the hospital within a week. There were issues with medications. Really nothing went right at all. I was very frustrated and disappointed with the experience.

The director assured us that all of the specific needs of my mother could and would be met, however we did not find that to be true. One instance was they would assist her with a shower. She did not get a shower until about the 6th day that she was there. The home health care company nurse that came every morning to help her noticed this and sent an assistant from the home health company to help her until Walnut Creek helped. I was unhappy with things one care partner and the nurse said about my mother and the nurses over-reaction to one situation. In one instance the nurse said she couldn't help and a family member was responsible and needed to come stay with her. So I came and stayed the night and everything was fine.

This company is by far the most out of touch company in Dementia care. The staff are unskilled, not trained and management shows no investment in staff. I have my wife in this community and they rotate the staff from neighborhood to neighborhood. No consistency and no knowledge. The turn over rate is high and the management team at the corporate level are scrupulous. They are deceitful and treat the Executive Directors like puppets to do their dirty work. The older lady who visits the community from the corporate office is mean and uneducated about dementia. She threatens family members and talks bad about the staff and the managers. Very unprofessional. We were told that she was regional and supervises the ED's in all communities. Don't believe the positive reviews. The corporate office post them. Whatever you do, don't move into this community. They take your money then kick you out saying you are too high level of care. It's very pretty but not worth the aggravation.

We heard all kinds of great things about The Brennity at Melbourne. My mothers sister was there for a while and it was really great. However, after we moved our mom in there, there was an organizational change. All the contacts that were there before had turned over. We did not have good experience with their care for my mom at all. We are currently looking to move her elsewhere. They made promised that they have not delivered on. They are charging us the highest level of care for my mother and they are not taking care of her at all. They are charging us for items that they didn't provide. [removed] I am very upset with the care and service we and mom have received and would not recommend them.

My daughter walked in to tour and they were greeted by a gentleman, stated that this what I need and spend, he stated he didn't want to waste our time to tour the facility and there was residents asking for help and no one coming, food all over residents couldn't get out of there fast enough.

We weren't here very long, and I would not put her here long term. There are security issues. People can come and go anytime, especially through the back door. There is nobody at the back desk after 8:00 officially, but there isn't anyone there after 7:00 from what I have seen. People also come and go in and out of the resident's rooms, which is unnerving. They have a new director and they need to work on a lot of things. I was disappointed I couldn't get anyone to talk with me to address the issues, and concerns. It was not a good experience. They mixed up rooms for services like showers. The nurse that was overseeing everything was excellent, but she had a lot on her plate, and they couldn't keep things straight. The people were nice but they were very unorganized.

As stated by others, I have concerns about the director. A very uncaring person. She is only worried a obout getting her job completed M-F during the day and cannot be bothered other times no matter how serious the situation. She supports her nurse who does not seem very bright. The other staff members are generally kind, but there seems to be a significant turnover. The facility is nice, but that doesn't make up for poor management.

I have tried to call about my papa and not sure of the rules at night because i live in garland..so i asked the lady melissa do they have nurses to check on him because she told me..could not answer any questions...when i called back to get more info because of my job and times i can call..melissa was rude and hung up on me.this is not my first experience with rudness..make you wonder how they treat the people staying there..unbelievable. and scary

My experience with The Clairmont was not a good one. The people there are really nice, and the residents can have pets there. My mom is terminally ill. We paid over $2,000 so my mom could get into an apartment. She only lasted three days there, and due to her health condition, she had to move to a skilled nursing facility. Even in my mom's condition, they required a 30 day notice, which was impossible to give. The hospice doctor even wrote them a letter that stated my mom needed to leave there to go to a skilled nursing facility. It made no difference to them whatsoever. They were cold hearted, and we felt it was all about the money to them. Not being able to give a 30 day notice before move out means more money owed. I don't have control of my mom's health, so there was no way for me to be able to give them a 30 day notice. My mom was bed ridden, and when I went to visit, all her meals were in styrofoam containers, stacked up, untouched, therefore she did not eat. Not a good experience for us at all.

Mom's been at Brennity Daphne one year. If food was consistently good, I'd give five stars. It was ok at first but has gone downhill over the year. Cooks change, quality deteriorates, menu doesn't match what is actually presented. Seniors like their food...sure wish more of the budget was allotted to meals instead of promotion.