Retirement Unlimited, Inc.

The administration staff has completely changed and they have had trouble keeping good help. The residents are all lovely and the servers are great. The nursing care has been pretty good and consistent as well, but the CNAs change constantly. It is practically a whole new staff. There have been ups and downs during our experience so far, but in general my loved one seems to be happy here. He loves the gym and the exercise classes that they provide.

Very enlightening. [name removed] was very informative. Her tour was excellent. Nice personality!

Our family was able to have two different in person tours and it was nice but it is an older community - the hallways were narrow and just kind of dingy. Also for the independent side their meal/dining organization was a bit of a cluster.

I was not that interested in this community, it used to be a school and you are able to tell even with the remodeling that has been done. was not as friendly and welcoming as what I was looking for.

Did not warm to this place - too institutional looking. Despite their best efforts at renovation, you can tell it was once a school. Too expensive and wasn't overly impressed with [name removed]. I got the impression she didn't care whether my aunt moves there or not as they're at 97% capacity. Apartments are very nice, but the rest of that place has the dreary nursing home atmosphere.

In one year there have been 3 Directors and staff shortages across all areas which adversely and sadly affect the quality of care and health of residents. Unacceptable! Beware of what may look and sound good on the outside but there are serious problems internally starting with poor leadership which affects residents and staff. There are some dedicated and outstanding staff workers but also many who need to be seated in the place of the residents and see how they feel about the care they receive. It gets even worse in the Memory Care Unit which is available at a high cost for unacceptable care and living conditions. Probably not much different from other retirement communities because it's all about profit and adding to our countries already broken health care system.

Facility is under renovation, but the renovated apartments we saw were very nice. Administration seemed unprepared and could not tell us about availability of apartments. Residents we saw and spoke with seemed very happy.

My family and I had a pretty good tour of this community. Everything looked nice, and well maintained. The director was a sweetheart. The only issue we had was that there were many add on charges. We felt with time this community would become too expensive for her budget. It is a nice community, but it wasn't the one for us.

Not many room configurations to select from, limited space for family visits including dining room. No place to keep out of town guests on site. Prices are not set in stone so they can increase if they so desire.

Aarondale facility has the charm of a "georgia estate" which it was built to represent. Positive are: it has a stately atmosphere, a two floor open space locked down portion for wanderers/dementia/Alzheimer's patients, and reasonably base pricing that can escalate easily. I also appreciated the referrals offered by Ana. Negative: please do not provide spiels that state you can handle "difficult" patients when the family is being overt about the situation then state you cannot take the person for the same qualities extolled by the family.

Really nice. Has temp/short term. No contract.

Not sure if this will work for mom. Concerned she will wander off at this location. Patients are free to roam grounds.

Have van. Dining room with 3 full service meals. Can have car.

In my experience they do not follow the care plans like they are written, so the quality of care has not been what we were expecting it to be. The location of The Hidenwood Community is great for me so I can go in often to check on how my loved one is doing.

Nursing staff does not seen to be well managed. They don't appear to have any systems in place for what each resident is suppose to get and any checks to make sure they are being done. The place is very nice looking, they seem to spend a lot of their resources on appearances but not much on the nursing staff. There also is no monthly program or newsletter you can see on line to see what residents can do. I wish they would improve their nursing staff and administration from top down, then it would be great.

It seemed like a good place. Until my parents were settled in. Each person has a life alert type pendant to wear. When we went there my parents were told they could expect to wait up to 20 minutes for a response. If someone is having a heart attack or stroke that's about 15 minutes too long. Recently my father, who needs help getting up and dressed (and is paying through the nose for this service) waited not 20 minutes but 1 1/2 hours for help. This following another day when the wait was an hour. For the amount of money they're paying and the level of service they signed up for, this is very bad value for the money. My father had to be in depends while in the nursing home right before coming to the Towers. So many issues here. They're supposed to get him up once during the night to use the toilet. Sometimes this doesn't happen until 4 a.m. by which time it's too late. Also, in the mornings the people who come to dress him are supposed to help him to the toilet. What they do is tell him to just go in the depends. My father is not making any progress in the toilet issues because no one is taking the time to work on it. My mother arrived there walking with a cane. They put her on a walker. Seems like a step backward to me. My father arrived in a wheelchair but able to walk some with a walker. They keep him in a wheelchair. Even though he has had physical therapy there that has proven that he can use a walker at least some of the time. My parents aren't being encouraged to get any better but actually encouraged to get worse. Liability is probably to blame for this. Easier to keep them pushed down than to risk a fall, at least from the perspective of the owners of the Towers apparently. Each person's apartment is supposed to be cleaned once a week and the beds changed, the sheet laundered, the bed remade. As of today my mother's bed hasn't been changed for 3 weeks. When my mother had issues with my dad's care and was referred to the head of nursing (which is actually misleading since there are no nurses there, only nursing assistants) she was belittled and made to feel stupid for asking questions. There's not enough parking, I often have to park on the street. They're understaffed, of why else the low level of service? The marketing director paints the picture of a loving and caring environment. The reality falls very short of expectations raised. Some of the staff are very friendly and caring and are doing their best but there just aren't enough of them. This week I'm going to start looking into someplace else to take care of my parents. I no longer feel that they're safe and well looked after at the Towers.

You need to know that once you are in the facility, if your family member needs care in the higher care tiers/levels, you will need to constantly fight to get your loved one the care they need and the care you are paying for. Many staff members care about the residents, but the medical techs are stretched thin and will only do their job if you continuously advocate and push them to do so. Even then, a lot falls through the cracks. Additionally, the doctor's office associated with this facility is a flat-out scam. They will charge you without actually seeing your loved one, prescribe mystery medications, etc. After two years we never saw the actual doctor once and rarely would the RN actually examine my parents..

I probably would not recommend and it would be due to the lack of responsiveness.

My parents have lived at the Barrington for several years. In that time the care they have received has been spotty at best. The front line staff are all very friendly and as helpful as they can be, given the limitation of resources. The management is uncaring and ever-changing. There have been 2 "permanent" directors in the 3 years they have been there - 1 lasted 5 weeks. All the other directors have been interim and part of the Corporate staff - at least 3 of those. We have experienced many issues over the years and it is virtually impossible to get a response from anyone, nevermind a resolution. They just don't care.

They're liars. To me, a promise made is a debt unpaid. What they promise they do not fulfill. They are poor communicators and do not do what they say they will. They do not return calls. I've found them to be very unappreciative of the fact that we were spending a ton of money there. Their interest in serving the everyday needs of their patients and families is really lacking. My person did not feel safe there due to aggression from some of the male residents. Overall it was a distasteful experience. They did not do anything near what they promised. When I moved my person out, they didn't even seem to care. I certainly would not give them a recommendation to anyone.