Rauls Living

preston pointe is currently under new management. this used to be a family owned community (which we really liked), but it has now turned into a corporation. a lot of their previous staff have left and we dislike that because there was one nurse in particular that we looked forward to working with. during our tour we noticed that the guide tried pressuring us into renting a certain apartment under the guise that it was the last one available and would be rented out soon if we did not take the opportunity. it wasn't until after we moved in that we learned the truth - they had a lot of availability and very similar units that were vacant. i've also learned of their many maintenance issues and it is concerning that there is no backup generator. i do feel that they sold us on a lot of things that turned out to not be the case. there has not been a lot of effort or care after we moved our loved one in. there was no help during the move in process, they triple booked that time slot so our movers had to use the staircase going up and down several flights because the only two elevators were unavailable. thankfully we had great movers who were understanding and still agreed to help us - otherwise, it could have taken us all day. i understand that they are going through a lot of struggles with the recent staffing changes, so i am willing to give them the benefit of the doubt. they do need to improve on their communication skills, and hopefully things will get better once those changes are settled.

It's pretty, and they spend a lot of money on the grounds. It was great for the first six months, until we started to need a little assistance. The bathrooms are not wheelchair accessible, you can't fit a walker or a wheelchair in their bathrooms. Anything extra is an extra charge. The food here wasn't so good, it was good at first, but it started going downhill. They were more expensive for less service. The staff here were run ragged. They don't have enough staff, and they have a lot of turnover. They go through directors quite a bit.

My dad lived in Independent Living. He hated it. Everything was very outdated. He wasn’t impressed with the maintenance staff and their ability to fix something. The worst part for him was the food. It never looked as if a housekeeper had cleaned. Just not a good experience all around for him.

My mother has been very unhappy since moving in here. She said every week practically there’s new faces- new care staff, new managers. It’s very hard to get to know the people who are supposed to care for her when they are always being replaced. The one thing my mother loves is the morning devotions but she was told by a staff member that the activity manager that did this activity has been replaced as well. I’m fine with changes if it’s for the positive of the residents but I don’t feel that’s why these changes are being made. Her care needs are slipping through the cracks because the staff is constantly changing and they don’t know her needs.

Some of the care staff are good but if you have any issues arise good luck getting them addressed. The director is never there. The nurse never answers. I call or stop by and she’s not there or already left. And she never cares to return my calls either. Most of the managers don’t care enough to try to help or don’t have the authority.