Rafiki Homes UCGS

Had a step up shower.....didn't feel like Mom.

Unfortunately, my experience was not a positive one, and I would not recommend this facility. The patient was recovering from a serious medical condition and required ongoing specialized care. Despite this, some caregivers handled routine care in a way that seemed unnecessarily rough and did not appear to take the patient's physical limitations into consideration. They were also frequently impatient or dismissive when responding to reasonable requests for assistance. When the patient's wife raised these concerns, staff members were often defensive or argumentative instead of addressing the issues professionally. Although management appeared to intervene on occasion, there was little lasting improvement in the quality of care or staff interactions. There were also instances in which the patient needed help with simple tasks that he was physically unable to do on his own, but assistance was refused or delayed. This left the patient feeling frustrated and unsupported. Overall, the lack of compassion, professionalism, and consistent responsiveness made an already difficult situation even more challenging. Based on our experience, I would not recommend this facility.

Not recommended. The reason: lack of professionalism in the day to day management of the home.

I had some positive interactions early on and appreciated the understanding shown during a difficult time. Unfortunately, my overall experience became very concerning. I was repeatedly reassured that my family member was safe, only to learn that critical information had not been shared honestly. This lack of transparency meant medical issues went untreated and preventable harm occurred. A serious injury eventually happened without proper supervision, and I was not notified. I discovered the situation only by visiting in person. The breakdown in communication and accountability permanently affected my loved one's quality of life and ultimately contributed to her passing. Because of these experiences, I cannot recommend them. While there may have been good intentions, the care and oversight fell far short, with heartbreaking consequences.

The management team was friendly until there was a concern, and then the management would change their tune with the family. I wouldn't recommend the community to others, and we wouldn't go back there. This is a clean community though. The food choices were lacking for the residents. I would suggest you ask questions about the 30-day notice.

If you have a loved one needing lots of care keep looking. If you value a clean house look elsewhere. Do visit on a Sunday unannounced. The weekend staff is lazy. My loved one declined after one week there. We moved her as soon as we could. This is partly the fault of a place for mom. This place wasn't properly vetted.

Let me say that I am a nurse and was really fooled when I first looked at this small personal care home in a residential area. I think that the stress of trying to find an affordable place for my mom within striking distance of my house, coupled with a friendly employee, gave me hope that I was making a good decision. Within 24 hours l knew I had to find another place. Once I removed my mother, I called A Place for Mom and warned them that the quality of care was dangerous and staff could not follow simple instructions regarding taking blood pressure before giving meds and other things. I spent the night there to be sure my mom remained safe until I was able to move her. I TOLD your organization in a telephone call that this place should NOT be recommended until being audited properly. I even went online and posted what kind of our care my mom received and warned others to exercise caution. Food was substandard, dry rice crispy cereal put in a blender with milk and called breakfast?? There were no activities for the other 2 residents who sat in the recliner all day and watched TV. Meals were simple, like a plain sandwich and chips. I actually observed the care given to another patient and was distressed to watch him be offered liquids to drink while lying flat in his back when the HOB could have been elevated...My mom went to a great place after this in part due to the hello of the hospice nurse who guided me to another place nearby that was HEAVEN compared to the other

Disappointing environment; untrained staff, left after one week.

The owners did not notify our family when the manager left on medical leave. The staff they do have working there are not qualified to care for the residents. They do not tend to them, when we come and visit we would find out loved one outside all alone in the Texas heat. It was all around very questionable care.

0 on all items other than cleanliness. Facility was clean. Not uncle. I cannot possible list all the complaints that not only i have but the other visitors to him voiced to me. This place should only deal with bedridden, non communicative residents with no visitors or family. That way they (caregiver and family) can live the lifestyle they have established for themselves.