Rafiki Homes UCGS

The care givers are not trained on anything other than changing briefs - cooking -cleaning - my loved one needed much more help because of her immobility and tracheotomy - I believe I was mislead on the trained care they could provide - also it was advertised as 24 hour care - and with only one caregiver (who needed to sleep) this was not the case for many nights - I know because my loved one had issues several nights and I did not leave her until very late at night or early in the morning - and no extra help arrived. Care givers were good and truly cared - but not equipped/trained to handle the type of care my wife needed and one person had trouble in the mornings and evenings handling the amount of patients that needed attention.

I would only recommend placing a loved one here, if you can visit daily and live nearby. The staffing to resident ratio wasn't as good as it could be. The owner isn't always checking to make sure things are running smoothly. They allowed 5 residents in the house, with each having their own room. The food was adequate. I had to keep reminding the community to leave a tv on for my loved one as an activity.

no avail but maybe in a month. 3 homes for 6 people at time. Type B licensed. $3,000 starting at. will need an assestment.

Had a step up shower.....didn't feel like Mom.

The management team was friendly until there was a concern, and then the management would change their tune with the family. I wouldn't recommend the community to others, and we wouldn't go back there. This is a clean community though. The food choices were lacking for the residents. I would suggest you ask questions about the 30-day notice.

Let me say that I am a nurse and was really fooled when I first looked at this small personal care home in a residential area. I think that the stress of trying to find an affordable place for my mom within striking distance of my house, coupled with a friendly employee, gave me hope that I was making a good decision. Within 24 hours l knew I had to find another place. Once I removed my mother, I called A Place for Mom and warned them that the quality of care was dangerous and staff could not follow simple instructions regarding taking blood pressure before giving meds and other things. I spent the night there to be sure my mom remained safe until I was able to move her. I TOLD your organization in a telephone call that this place should NOT be recommended until being audited properly. I even went online and posted what kind of our care my mom received and warned others to exercise caution. Food was substandard, dry rice crispy cereal put in a blender with milk and called breakfast?? There were no activities for the other 2 residents who sat in the recliner all day and watched TV. Meals were simple, like a plain sandwich and chips. I actually observed the care given to another patient and was distressed to watch him be offered liquids to drink while lying flat in his back when the HOB could have been elevated...My mom went to a great place after this in part due to the hello of the hospice nurse who guided me to another place nearby that was HEAVEN compared to the other

Disappointing environment; untrained staff, left after one week.

The owners did not notify our family when the manager left on medical leave. The staff they do have working there are not qualified to care for the residents. They do not tend to them, when we come and visit we would find out loved one outside all alone in the Texas heat. It was all around very questionable care.

0 on all items other than cleanliness. Facility was clean. Not uncle. I cannot possible list all the complaints that not only i have but the other visitors to him voiced to me. This place should only deal with bedridden, non communicative residents with no visitors or family. That way they (caregiver and family) can live the lifestyle they have established for themselves.