Rafiki Homes UCGS

They are doing a great job. They have really helped a lot. They know what to give her when she gets agitated. She has a nice room, and they seem to be doing a really good job. They know just what to do. I liked the way the house looked, and I liked Debbie. I liked the atmosphere, and mom says she likes it.

We really like them. It is so clean, and they are very, very friendly. The woman that owns it is a nurse. It's a really comfortable environment. They have a calendar of things that they do everyday. Everyone seems happy and we have met all the families. The food is all home cooked, it's pretty good. They have exceeded all of our expectations.

My grandmother was in this home. The home was very nice and the staff was amazing. Not only did they care for my grandmother with love,, kindness and respect but they were also very knowledgable. I would highly recommend this home to anyone looking for a home for a loved one.

When I got there they had rented the room. Nice place

We have been thankful for the caring management and their attention to our needs and concerns. We have had an issue with a staff member, but management has always tried to help and resolve issues quickly.

Things are going mostly pretty good, there are a few concerns though. It's kept very clean, but the staff can be a hit or a miss. It can really depend on the day. It's a small house without that many residents, so they really don't have a lot of activities going on. I haven't heard any complaints about the food at all, they eat pretty good. They could do a better job with communication. Especially communicating their policies and what things they do for the resident up front. Things that I had expected to do, like some grooming things, were done by the community and I didn't know they were going to do those things.

New home with about 7 patients. 1st choice can't afford. ~130/day

I really like this facility. I love the way the director runs the facility.

The owner never shows up when things are needed. Ms. [name removed] has to do everything and often has to do it by herself. The washer was broken and the owner expected [name removed] to fix it. She is not responsible for that but [name removed] puts everything on her. It's really sad because [name removed] talks to her and staff disrespectfully often. She overworks her staff and underpays them. It got to a point were I could get trained myself to take care of my dad.

My husband was there 10 days. They did not have enough help. Also my husband got tired of peanut butter sandwiches. I had hired extra caregivers and I think he received more help but that made it more expensive. Respite care is hard to find.

Hi. We were led to believe that they would be getting my father-in-law out of bed and into the main room to watch TV. Instead, since he almost fell the first time, he spent all day in bed. They did give him a TV for his room however.

I had a truly different need than all of the others at the house. The workers there were great but not nearly enough to handle a full house. None of them were nurses (as advertised).

They were not engaged with the patients! They had their family and young kids there. They would leave her sitting in front of the tv and the tv would keep them company. No activities or engaging with client at all.

The care givers are not trained on anything other than changing briefs - cooking -cleaning - my loved one needed much more help because of her immobility and tracheotomy - I believe I was mislead on the trained care they could provide - also it was advertised as 24 hour care - and with only one caregiver (who needed to sleep) this was not the case for many nights - I know because my loved one had issues several nights and I did not leave her until very late at night or early in the morning - and no extra help arrived. Care givers were good and truly cared - but not equipped/trained to handle the type of care my wife needed and one person had trouble in the mornings and evenings handling the amount of patients that needed attention.

I would only recommend placing a loved one here, if you can visit daily and live nearby. The staffing to resident ratio wasn't as good as it could be. The owner isn't always checking to make sure things are running smoothly. They allowed 5 residents in the house, with each having their own room. The food was adequate. I had to keep reminding the community to leave a tv on for my loved one as an activity.

no avail but maybe in a month. 3 homes for 6 people at time. Type B licensed. $3,000 starting at. will need an assestment.

Had a step up shower.....didn't feel like Mom.

Not recommended. The reason: lack of professionalism in the day to day management of the home.

I had some positive interactions early on and appreciated the understanding shown during a difficult time. Unfortunately, my overall experience became very concerning. I was repeatedly reassured that my family member was safe, only to learn that critical information had not been shared honestly. This lack of transparency meant medical issues went untreated and preventable harm occurred. A serious injury eventually happened without proper supervision, and I was not notified. I discovered the situation only by visiting in person. The breakdown in communication and accountability permanently affected my loved one's quality of life and ultimately contributed to her passing. Because of these experiences, I cannot recommend them. While there may have been good intentions, the care and oversight fell far short, with heartbreaking consequences.

The management team was friendly until there was a concern, and then the management would change their tune with the family. I wouldn't recommend the community to others, and we wouldn't go back there. This is a clean community though. The food choices were lacking for the residents. I would suggest you ask questions about the 30-day notice.